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General RV
Racho Rd, Brownstown, MI   48193
Location on Google Maps           Latitude: 42.176153   Longitude: -83.2474014
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  Date of Service:   9/28/2015
  Work Done on:   5th Wheel Trailer
  Service Performed:   Roof replace and miscellaneous repairs
  Evaluation of Service Performed:   Excellent, staff are professional and nice, work done right.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   11/7/2014
  Work Done on:   Class A - Gasoline
  Service Performed:   Furnace service-cleaned and adjusted. It was below freezing and got all the way down to 11 degrees during our recent almost month visit to Michigan. The
furnace on our 1997 motorhome quit working the first week were there. We tried everything the manual said but nothing helped. Camping World in the
Detroit area said they would not be able to look at it for at least a week. My husband called General RV and even though they were super busy, they said our
situation was considered an emergency due to the cold. The fixed it the same day at a cost of less than $200.00. This was a small repair and they could
have blown us off like Camping world. We were very appreciative that they put us to the front of the line for a repair for which they profited little.
  Evaluation of Service Performed:   So Far so good.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/16/2009
  Work Done on:   Travel Trailer
  Service Performed:   I have owned several campers from a pop up to a 5th wheel, each and every one was purchased at General RV in Brownstown! Everybody there has been wonderful to say the least. Over the years I have worked with the service department numerous times for warranty repairs and usual maintenance items. Most recently I had it in there because a tree fell on the roof of my Wildwood trailer and did an amazing amount of damage. My family was devastated, we love our camper. I really believed there was no way this was repairable, but these guys have proven me wrong!
  Evaluation of Service Performed:   In one word GREAT! I am thrilled with the repairs made by the guys at General RV. They handled everything with my insurance company quickly and professionally, and put my camper back together better then new. Over the past several years these guys have done alot of work for me. I have never left unsatisfied. I would recommend General RV to anyone!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   4/1/2007
  Work Done on:   5th Wheel Trailer
  Service Performed:   Had it in for the 6th time for the fuel gauge, finally fixed. Always some excuse. Was forth time for the TV antenna being inoperative, still not fixed. Was in 2nd time for water coming up through the slides from the tires when raining. They had it for 1 month. We were leaving for Florida On the 4th of May. We picked it up May 2nd, they were suppose to wash it. Not done the service manager assured me it was washed, he said it was washed when it first came in and got dirty sitting there. The main problem on the way to Florida hit rain in Tennessee we stopped to get something to eat my wife went to the RV to get something. there was 2 inches of water on the floor. My wife came out crying everything was wet. I called General RV the next day and complained, They said there was nothing they could do till I got back from Florida. I won't be back there for a year. Didn't even offer to pay for cleaning. All these problems are well documented no exaggerations. Thanks for reading.
  Evaluation of Service Performed:   SHOTTY AT BEST. I can not believe it is that hard to work on these things. If you can't fix it say you can't fix it. Now I still have to get this problem fixed out of my own pocket.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   6/1/2006
  Work Done on:   5th Wheel Trailer
  Service Performed:   Axles springs broke took three weeks. Had to replace two tires and in the three weeks they could not find ST tires so they put on truck tires on one side and left ST tires on the other. Tire pressure was 60#, 50# under what thy should be.
  Evaluation of Service Performed:   POOR at best
  Value of Service:   Poor
  Quality of Service:   Poor

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