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Company
Steve Caseys RV and Parts 12900 W 43rd Dr, Wheat Ridge, CO 80403 (303)-216-2003 Email Address: info@stevestruckservice.net Location on Google Maps Latitude: 39.776853 Longitude: -105.144343 Company web site click here |
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| Date of Service: | 7/22/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replace and repair damage from failed alternator | ||
| Evaluation of Service Performed: |
A great service experience saved our entire trip! We were traveling back home to Georgia on a 6 week cross-country trip to the West Coast with our
Grandchildren. As we passed by Sheridan Wyoming, our alternator light came on. Anyone familiar with that area knows that Sheridan is an oasis surrounded by hundreds of square miles of open, endless and vacant country. We quickly exited and googled for RV repair. Only Steve�s Truck Service came up. Despite it being closing time, Gary came right out and quickly assessed that our alternator had indeed failed. Noting our distance from home and our little ones on board, he graciously scheduled us for service first thing in the morning. Next, he ensured that we could safely make it to the nearby KOA (we got the last slot available) for the night. In the morning, Gary�s team got right on it working thru the 100 degree day. They cautioned that until the alternator was removed, they wouldn�t know exactly which one was needed. Gary said they may have a replacement in stock, as long as it isn�t one of the weird ones. No worries though, the nearest supplier is in Billings, only 120 miles back up the road. Of course, it was a weird one. Thankfully, they did have one weird one that matched exactly what we needed. Due to the heat damage of the failed alternator, cables had to replaced and even spliced. By that afternoon, we were safely on our way home and completed the trip of the lifetime with our alternator running flawlessly. My wife and I own a Servpro franchise and are blessed with a team of 15 great service people. We know firsthand, the challenges of providing such great service to the public. Too many customers of our generation are quick to find fault, but slow to compliment. Let me praise the entire team at Steve�s Truck Repair. Each person was compassionate to our needs and the emergency that we encountered. Every person was polite and courteous during our every interaction. They were competent and skilled in their work. The bill for service was comparable to what I would have paid at home. Within the first hour, I felt a confidence and trust for this team as I do with the mechanics that care for our fleet at home. Thanks again to Gary and the team at Steve�s for such excellent customer service. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/8/2008 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Repaired nonfunctional leveling jack and spend 3-4 hours repairing a furnace which had been damaged by a Camping World tech who couldn't make the repair. | ||
| Evaluation of Service Performed: | Excellent! Explained what to do if a hydraulic jack should fail in the future. Also, charge only 1 hour for the furnace repair. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | mervo_1@myway.com | ||
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| Date of Service: | 10/12/2007 | ||
| Work Done on: |
Class C
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| Service Performed: | Water leak, unit stuck in park, headlights and brake light malfunction. | ||
| Evaluation of Service Performed: | Poor - If you have any other choice I would take it. We bought a defective used unit from Steve Casey's which required a bunch of work. We ended up taking the unit back in 4 times before they were able to even get close to fixing it. They were slow to call us back, and did a terrible job validating their own repairs. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/1/2005 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Leaking roof and squealing slide. | ||
| Evaluation of Service Performed: | The service manager called me each step of the way. Service was excellent; service department friendly and helpful. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/1/2004 | ||
| Work Done on: |
5th Wheel Trailer
Class A - Diesel Class A - Gasoline Class B Class C Pop-up Trailer Travel Trailer |
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| Service Performed: | Satellite System Repair and water leak in roof | ||
| Evaluation of Service Performed: | All the techs and staff were very friendly and helpful. Tech Showed me how to operate the Satellite Dish properly when the factory could not. VERY VERY pleased with the service there. Will return for more work. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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