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Date of Service:  
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1/25/2008
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Work Done on:  
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Travel Trailer
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Service Performed:  
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Furnace repair
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Evaluation of Service Performed:  
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I bought my 2004 Mountaineer travel trailer from Camper City used in September 2006. When I picked it up they showed me that everything was working before I took off with the camper. I used it in October of 2007, and everything was still fine. Well, when I went to turn the furnace on 2 weeks ago, it only blew cold air. This was somewhat disheartening because my son and his wife and 2 kids were coming to spend the week with us. The plan was for all of them to sleep in the RV because I had converted the spare bedroom into my home office. Adding to the dilemma, my truck was in the shop so I couldn't take the rig in for service. Anyway, I called Camper City and explained my situation to Thomas. The bottom line, the next day a tech came out to my house and fixed the furnace. They didn't charge me for the service call, just for the part, $10.00 gas money for the tech's truck and 1 hour labor. My furnace was working again for less than $150.00 the day after I called.
If it had only gone that well with my truck. Oh well...
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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1/7/2008
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Company Contact:  
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Larry Smith
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Work Done on:  
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5th Wheel Trailer
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Service Performed:  
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Leaky roof
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Evaluation of Service Performed:  
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Excellent. I tried 3 other local shops who had a high rating according to this site, and Camper City was the only dealership who actually fixed the problem. We just had rain and snow. No more leak!
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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4/1/2006
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Work Done on:  
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5th Wheel Trailer
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Service Performed:  
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Request job done, and was told it was done. Took it home, and they had not even done the job!
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Evaluation of Service Performed:  
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No Ethics. Lousy Service. Lousy customer service.
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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Date of Service:  
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4/1/2006
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Work Done on:  
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Travel Trailer
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Service Performed:  
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Crack in caulking on rubber roof. Trailer is only 9 months old.
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Evaluation of Service Performed:  
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They have had Camper for 18 days and still have not gotten to it yet. Poor customer service. No communication.
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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Date of Service:  
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9/1/2005
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Work Done on:  
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Travel Trailer
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Service Performed:  
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Damaged interior door, bent screen door, damaged kitchen door. Water leaking under shower.
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Evaluation of Service Performed:  
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Took weeks for them to get to the work. Shoddy work done. Poor customer service. Poor communication.
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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Date of Service:  
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8/1/2005
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Work Done on:  
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Travel Trailer
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Service Performed:  
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Asked them to replace broken door.
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Evaluation of Service Performed:  
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Took 3 weeks for them to get to the work. Then they broke another part in the process. Very poor customer service.
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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