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Date of Service:  
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1/12/2012
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Work Done on:  
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Class A - Gasoline
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Service Performed:  
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Oil change
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Evaluation of Service Performed:  
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They put in an extra quart of oil and left the full cap off.
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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Date of Service:  
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4/24/2008
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Company Contact:  
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Matt Cullen
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Work Done on:  
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Class A - Gasoline
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Service Performed:  
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A 65 mph vibration still existed after match-mounting and balancing tires to within normal Ford road force specs. Matt persisted and got replacement tires from Goodyear that solved that problem. I doubt other dealerships would have persevered and resolved the problem.
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Evaluation of Service Performed:  
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I�ve been in auto-related businesses for over 40 years and in my experience the quality of service at Gator stands out. Matt Cullen personally guided the efforts for this difficult-to-solve vibration issue on a new F53 chassis RV
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Email Address of Reviewer:  
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[email protected]
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Date of Service:  
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3/19/2008
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Company Contact:  
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Manny Tovar in Service
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Work Done on:  
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Class A - Gasoline
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Service Performed:  
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Vibrations at 35-45 and another at 65 mph.
Travis isolated the worst vibrations via an EVA test on the chassis, pulled all 6 wheels and indexed the ones that were over-spec. When two tires (Goodyear 19.5� 70 series) still were out of spec, he replaced them, checked to make sure the new ones were within spec. and balanced all 6 tires.
On the drive home I was pleased to see that both vibrations were significantly reduced. Later, I asked Manny and Travis what else they�d recommend to more fully eliminate the vibration. They checked with Goodyear and Ford and were given the answer that I should put down the coach jacks when at rest to reduce flat-spotting, and that the tires will flat-spot less as they age. I�ve written articles on both tires and balancing so I�m suspicious of the latter answer, but I appreciate that Manny and Travis took the time to further consult with Goodyear and Ford.
(By comparison, I had to take my previous new RV back to the dealer, Lazy Days, six times for one significant low speed vibration and they never fixed it.)
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Evaluation of Service Performed:  
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Very good. They are only allowed to bring tires up to Ford/Goodyear specs for road-force. Even their good equipment (e.g. Hunter GSP 9700) is not perfect for truck tires.
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Value of Service:  
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Very Good
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Quality of Service:  
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Very Good
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Email Address of Reviewer:  
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[email protected]
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Date of Service:  
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3/18/2008
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Work Done on:  
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Class A - Gasoline
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Service Performed:  
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My new RV had two issues with the F53 chassis: an engine noise and two separate road vibrations. Although the engine noise emanated from the hydrovac brake booster, the Gator tech, Travis diagnosed it as a defective power steering pump and replacing the pump greatly reduced the noise. (Our RV salesman Harry at Harberson, said the noise was the transmission and it was normal. NOT.)
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Evaluation of Service Performed:  
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Excellent
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Email Address of Reviewer:  
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[email protected]
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