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Date of Service:  
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7/19/2018
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Modified my 2012 Honda CRV for towing and installed the wiring harness as well and the braking system. My coach is used and
had remnants of an old system. I had a Blue Ox tow bar already, so they saved me some money by only ordering parts as needed
to match things up.
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Evaluation of Service Performed:  
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The work was done quickly and efficiently, Randy and Bill were there to show me the full operation and safety aspects of the
new system. Great service, professional atmosphere, and friendly folks.
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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3/5/2018
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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I was locked in my RV! The Trimark lock had broken. I
showed up early in the AM - before they were open.
They took me in right away and found the problem -
broken part in the lock. They had an upgraded lock in
stock and I was on my way in about an hour!
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Evaluation of Service Performed:  
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The work was excellent, personnel were responsive and
performed the job in minimum time.
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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12/28/2017
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Company Contact:  
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Brian
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Repaired both slides on the RV that would extend.
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Evaluation of Service Performed:  
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Great job. They had to trace down a short in the
wiring that was difficult to access. They worked me in
during the holiday season when they were very busy!
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Value of Service:  
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Very Good
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Quality of Service:  
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Excellent
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Date of Service:  
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9/3/2013
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Company Contact:  
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Chip Tatum
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Work Done on:  
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5th Wheel Trailer
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Service Performed:  
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They repaired several slide seals that would not stay in place, repaired flooring that had started to loosen, and replaced surge suppressor/transfer
switch that had failed. This was all warranty work on a new 5th wheel.
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Evaluation of Service Performed:  
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Their technicians did an outstanding job on the flooring and seals. Those items looked better than what the manufacturer had done. When they
replaced the transfer switch they moved it to a high and dry location, not lying on the storage bay floor, under the water pump and associated water
pipes, as the manufacturer had originally one. Their work is definitely "First Class".
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Value of Service:  
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Very Good
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Quality of Service:  
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Excellent
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Date of Service:  
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7/8/2013
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Company Contact:  
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Chip Tatum
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Repaired electric steps and annual inspection and servicing of all 4 slides. We intend to use them again when needed.
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Evaluation of Service Performed:  
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Excellent. The technicians explained the problem carefully and the needed corrective actions then did the work in a prompt and effective manner.
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Value of Service:  
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Excellent
|
 
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Quality of Service:  
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Excellent
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Date of Service:  
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10/20/2010
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Work Done on:  
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Class A - Gasoline
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Service Performed:  
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Front rotor hub seal replaced
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Evaluation of Service Performed:  
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I just had this done today and time will tell if it leaks but all is well at the moment. Customer service was excellent. The facility and the staff looked and acted like professionals. The work done and charges were explained to me and were reasonable. Highly recommend.
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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6/24/2010
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Steps replaced, slide out repair
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Evaluation of Service Performed:  
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Words can't express the appalling customer service at Rivers RV. We dropped our RV for service two full weeks before our anticipated trip. No one EVER called us with any information. We called them twice during this time with them being fully aware of our needed completion date.
On day of anticipated pickup, we - NOT THEM - called again and were told there was a problem and it may not be ready in time. They had it TWO WEEKS and never called once!
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Value of Service:  
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Poor
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Quality of Service:  
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Poor
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Date of Service:  
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3/17/2010
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Work Done on:  
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5th Wheel Trailer
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Service Performed:  
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Collision body work, upgrade inadequate landing jacks, upgrade inadequate slideout wiring and circuit breaker, replace TV antenna, replace rear stabilizer shear pin, repair air conditioner malfunction.
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Evaluation of Service Performed:  
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Unlike many other shops, it FEELS good to be here. No line at service desk. Calm, competent, thoughtful service directors. Quality of work is excellent. Best customer waiting facilities I have ever seen in 12 years full-timing.
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Value of Service:  
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Very Good
|
 
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Quality of Service:  
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Excellent
|
 
|
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Date of Service:  
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8/14/2009
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Oil/filter change
Chassis Lube
Body work: repair and paint dented basement access doors
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Evaluation of Service Performed:  
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Excellent! This place goes out of their way to make their customers happy.
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Value of Service:  
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Excellent
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Quality of Service:  
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Excellent
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Date of Service:  
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1/23/2007
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Work Done on:  
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Class A - Diesel
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Service Performed:  
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Fuel Fill tube repositioned
Key-less Entry Door Handle
Onan Command 30 reprogrammed
Dash lights inoperable
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Evaluation of Service Performed:  
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Excellent----Timely----Friendly Helpful Mechanic
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Value of Service:  
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Excellent
|
 
|
Quality of Service:  
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Excellent
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