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  Company
Big Country RV
3111 Northwest Canal Boulevard, Redmond, OR   97756-9706
800 537-7841
Email Address: KENNYC@BIGCRV.COM
Location on Google Maps           Latitude: 44.305108   Longitude: -121.170845
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  Date of Service:   10/1/2005
  Work Done on:   Class A - Gasoline
  Service Performed:   Bought used Class A Gas Motorhome from them. On the PDI walk-through and after the test drive, we noticed several
items needing attention. We made a list and the items on it
were listed as a "condition of sale". They were quite slow
on getting things ordered and installed. But they did it,
and did it well. A partial list:

3 new HWH Jacks (installed)-1 complete rear HWH mounting
assembly.(installed)-Repaired broken Auto/Park Brake (called
in an "expert")-New Gas Sniffer (installed)-New smoke detector (installed)-Brand new Service Brakes! (installed)-
Did a bunch of things to the Onan Gen-set, tune-up, fixed
(by welding work) the Onan exhaust system-made all the lights work-etc., etc. All at no cost to us.
Redmond, Oregon is a 400-mile round trip from our home and
we made several trips over a period of months to get the work done.

We stayed after them, called twice a week, every week, never
yelled, never lost our temper, and they did it....
  Evaluation of Service Performed:   Excellent so far. They gave us top dollar for our trade-in,
and a good price on the one we bought. We rated the Quality
of Service as only Fair, because of the length of time it
took to get the parts and do the work...
  Value of Service:   Very Good
  Quality of Service:   Fair



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