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Manteca Trailer & Motorhome, Inc.
2660 E. Yosemite Ave., Manteca, CA   95336
Email Address: sales@mantecatrailer.com
Location on Google Maps           Latitude: 37.7975304   Longitude: -121.1809217
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  Date of Service:   11/19/2011
  Work Done on:   Class B
  Service Performed:   Warranty service for toilet, radio, CO monitor, house battery, peeling paint, leaks and water damage.
  Evaluation of Service Performed:   Manteca Trailer was the closest location to take our Airstream Interstate for warranty service - a minimum trip of 7 hours each way by driving the RV, cab, train, multiple buses, and walking. My suggestion is if you HAVE to use Manteca Trailer for service you should sell your RV as is (yourself, don't let them do it) rather than let them touch it.

For our RV, Jason (noticing a common link in all these complaints?) took our list of issues and said he would contact Airstream to see what would be covered and let me know. After 2 weeks and half a dozen phone calls I apparently caught Jason off guard and he answered to a page. He said Airstream had not responded yet and "Maybe by the end of the week." Next week, same story. There were times when Jason was on the phone when I called, but still wouldn't call back. Finally I went over his head and talked to the manager; Ken managed to get an answer by the next morning (not the one I wanted, but at least an answer). When I said I wasn't happy with all of the items Airstream refused to cover, the manager said "Well, you didn't buy it here. If you had we might be able to help you." Makes me wonder if the reason Airstream didn't come through was because of the way Manteca Trailer steered them.

I thought that Jason had to be a member of the owner's family How else could such a rude, incompetent person keep a job? However, his rudeness and incompetence were shared by everyone else I dealt with there, so....

In the end, Manteca Trailer kept our unit for more than a month and completed a grand total of 2.6 hours of labor. The labor hours recorded are, of course, probably inflated by a factor of at least five so that they can rip off Airstream for the reimbursement. They managed to avoid any work that required replacement of equipment, can't inflate the cost of those because Airstream already has the price. From the time I first called them about bringing the RV to them to the time I rescued it by driving it off their lot, not one person at Manteca Trailer could keep it straight that the Interstate is a driven unit, not a tow behind. They refused to fix the battery, but took the battery compartment apart and left it that way, with the cover plate off and all the bolts rattling around the back. One of the items they did work on was the radio, but it is not fixed. The thought of taking it back to them blows my mind and turns my stomach - it WON'T happen.

I rated them as "Poor" in all categories only because there is nothing lower!
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   kva15@comcast.net
  Date of Service:   7/1/2008
  Work Done on:   Truck Campers
  Service Performed:   We took our camper there for repair and were treated terribly. The service coordinator, Jason, is totally inept and does not return phone calls. He lied to us and then created a fraudulent quote when we wanted to pick our camper up. He originally said the quote would cost $132, when we went to pick the camper up the fee was $250 and they had never looked at the camper. I will never use them again and am sick every time I drive by.
  Evaluation of Service Performed:   Deplorable, based on the way we were treated during the quote process we decided to complete the work ourselves.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   6/20/2008
  Company Contact:   Jason
  Work Done on:   Travel Trailer
  Service Performed:   Repair air conditioner
  Evaluation of Service Performed:   I was promised a call when the diagnosis was finished. After 2 weeks I called and learned that the air conditioner needed to be replaced, which I approved. They needed to order the unit, and the repair should be done "in a couple of weeks." Jason would call.

No call so I called him. The unit had not come in. I asked for an ETA, which he needed to research and call me back. No call. I called and learned that he still had no ETA. I asked him to call the vendor immediately and get a status while I waited. The response was that it should arrive by end of week. He would call me.

No call, so I called Jason. The unit had arrived damaged, needed replacement. Should arrive in a couple of days, at which time my repair would be moved to highest priority. Today is August 14th, almost 7 weeks later. I just called and learned that the new unit had an improper component that needed to be replaced. It should be here tomorrow. Jason will call. Any bets on what happens next?

By the way, I left numerous messages along the way when Jason wasn't available. He called me back only one time. I've been very patient, and have not raised my voice through this whole thing. That probably was a mistake.

If you have to do business with this cheesy outfit, let them know that the repair is urgently needed and stay on top of them, calling 3 or 4 times a week, then escalate to management after they slip the schedule twice. I just hope they finish my job before yours shows up.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   5/31/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Bedroom slide adjustment, windshield repair, battery disconnect repair and repair body damage caused by a big rock.
  Evaluation of Service Performed:   Work was done in a timely manner and they did a repair on a night stand in the bedroom that we did not ask them to do and did it w/o charge. The body work was very good and the paint was matched perfectly. We were very satisfied with their work and the manner with which it was performed. They have a new facility with 30 service bays so the down time for the RV is minimal. We have always been satisfied with their work but with the new facilities it is even better.
  Value of Service:   Very Good
  Quality of Service:   Very Good

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