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Company
Big Country RV 63500 N Hwy 97, Bend, OR 97701 (541) 330-2495 Email Address: [email protected] Location on Google Maps Latitude: 44.1053179 Longitude: -121.296077 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/20/2016 | ||
| Company Contact: | Tom Saunders | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
Left the 5th wheel from 10/2017 till 05/2017 with a list of repairs to be
done. Although there was enough time some jobs were not done at all although I was billed for the all the repairs, only after I pointed the fact that 2 out of 11 jobs were not done the bill was corrected. |
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| Evaluation of Service Performed: |
Some jobs were done well, but till now have problems with using
the awning as Big Country RV replaced the material with a longer one. Wrote to the the Owner and got no response. |
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| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 6/1/2006 | ||
| Work Done on: |
Class C
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| Service Performed: | I purchased a new Winnebago Outlook in May. During the walk-through at delivery there were many problems, non-functioning or broken parts and incomplete assembly. The service tech doing the walk-through with me didn't know much about my unit and it was clear that no one really cared anyway. When I came back a week later the corrections were either done incorrectly or not done at all. Three months later I am still trying to get 2 non-functioning items working but all I get is the runaround. | ||
| Evaluation of Service Performed: | Very poor. Take it somewhere else or do it yourself if you want it done right. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 2/27/2006 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Several small to moderate warranty issues | ||
| Evaluation of Service Performed: | I arranged in advance to have some warranty work done on my 5th wheel. I explained that I could leave the rig as long as they thought they needed it, but said it had to be completed before 3/1/06 because I had a commitment to the Oregon State Parks system as a host and couldn't bring my rig in during that time. They told me to bring it in on 2/27 and that it would be done by the end of the day on 2/28, "no problem." I took it in bright and early on the 27th and reminded them of my time constraints. They again told me there would be no problem. I called the next day at 11:30 to see how things were going. They told me they hadn't done anything except swap out my propane regulator because I had voided my entire warranty by making some modifications to my rig. I asked them to go through each requested repair and to tell me how I had voided my warranty. They couldn't. They finally agreed that I had not voided my warranty but, by then, there wasn't enough time to do all the repairs. They asked what I needed done the most. I told them. They said they'd have those things done by the end of the day. Of course, nothing was done. This left me in big trouble because I didn't have a way to have the repairs done before my warranty was up. I filed a complaint with the Better Business Bureau (BBB). They responded with a poorly adapted form letter in which they used my first name as my last (they couldn't even get my name right). They also lied in their response to the BBB. I filed a rebuttal and the BBB sent it to them. This time they didn't respond to me or the BBB. They just don't seem to care and I truly believe they treated me this way on purpose. Their goal was to make me angry so that I would take my warranty work elsewhere. The problem was that I couldn't and they knew this when I first contacted them. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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