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Company
Transwest Freightliner 2236 Sanford Dr, Grand Junction, CO 81505 970-256-1081 Location on Google Maps Latitude: 39.1130179 Longitude: -108.638231 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 6/20/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Fixed lock on outside door. We were passing through and locked out. They got us in and fixed in about an hour. | ||
| Evaluation of Service Performed: | Excellent | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/13/2015 | ||
| Company Contact: | Ron/Sierra & Kevin the mechanic/foreman | ||
| Work Done on: |
Pop-up Trailer
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| Service Performed: |
On our first night of camping, the lift system failed, forcing us into a hotel. 10 Service places were unable to help with no lead time, and Transwest was the
only one who said they would even take a look. Knowing we were on vacation, Kevin took a look and said he could fix us by noonish. It turned out to be about 2pm but we added extra work, and he clearly went out of his way to ensure we were safe and ready to go. |
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| Evaluation of Service Performed: | 5-Star. GREAT customer service. Personable. Professional. Clean shop/store. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/27/2012 | ||
| Company Contact: | Marvin Jennings | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Windshield wipers goofed up; motor does not move wiper blades. | ||
| Evaluation of Service Performed: | Diagnosed frozen motor; ordered new motor from factory and installed it next day...and kept me abreast of what was going on. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/4/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Air leaks, air condition, steering gearbox, vibration at 55mph, Allison leaking fluid. | ||
| Evaluation of Service Performed: |
I agree the service used to be very bad in mid 2003 due to the Service Manager at the time, even the truckers were having problems with him and he disliked RVs. He has since been let go and the service has done a turn around.
Last time in I was handled in a expeditious manner and the problems were repaired the first time. Complete turn around and I did not even have to get with FL to get Transwest to order parts for my coach. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 8/1/2003 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | The air conditioning system on our six-month old motor home went out and I called Transwest three weeks ahead of when I was scheduled to be passing through Grand Junction. They scheduled me to come in to have the air conditioning fixed and also to get an oil and filter change three weeks later. | ||
| Evaluation of Service Performed: | After leaving the motorhome all day, I went back and was told that the air conditioner had not been repaired because their air conditioner specialist had a dental appointment that morning. By the time he got back, it was after closing time for the motorhome manufacturer on the east coast, so he could not get authorization to repair the unit. I asked why, having the appointment on the books three weeks earlier, they did not notify me of the specialists dental appointment, or why he could not schedule it in the afternoon so he could have contacted the east coast manufacturer in the morning. They just shrugged their shoulders. Very, very poor customer service and attitude. I will not be back. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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