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  Company
Tom Schaeffer's RV
1236 Pottsville Pike, Shoemakersville, PA   19555
8007761888
Email Address: mark@tomschaeffers.com
Location on Google Maps           Latitude: 40.5150384   Longitude: -75.9679624
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  Date of Service:   8/21/2014
  Work Done on:   Class A - Gasoline
  Service Performed:   replace drain hose on fridge
replace side cameras
doors on slide moved on hinges-repair
  Evaluation of Service Performed:   All work was done but it took 3 weeks. The charges were exorbitant. It was $118 to put in a pop rivet to hold the slide doors in proper position and paint the
rivet gold. Everything they did was a minimum of 1 hour even if it was a 5 minute job. The cameras were covered under warranty which only allowed 2 hours
labor but it took them 2 1/2 hours. To add insult to injury they figured the bill wrong and overcharged by $54 and it took a week to get the refund of the
overcharge. This was a once and done thing and will not go there for service again.
  Value of Service:   Fair
  Quality of Service:   Poor
 
 
  Date of Service:   7/1/2013
  Company Contact:   Terry Ritter
  Work Done on:   Class A - Gasoline
  Service Performed:   We had a list of items needing repair to be covered under warranty.
  Evaluation of Service Performed:   My experience here was very poor. We had purchased out motorhome here, and brought it in several times to have warranty work performed. The
last visit took over 4 weeks to get the motorhome back, and less than 3 man days worth of work was performed. We still have some of the same
issues as when we brought it in. Some items were never addressed at all, and we decided to get the motorhome back and fix some of the simpler
items ourselves. Repairs on some of the items have been attempted 2 and 3 times and are still problems.

The service desk personnel weren't very helpful when calling to get updates, and at times were downright rude. Customer service is not one of the
strong points of this service department, nor of the dealer's management.

We are currently looking for another place to have the remainder of our warranty issues addressed (with the blessing of the manufacturer).
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   4/19/2012
  Work Done on:   5th Wheel Trailer
  Service Performed:   Reseal roof, repair broken cable to gray water dump valve, leaky hydraulic front jack.
  Evaluation of Service Performed:   Roof reseal seems to be OK. Dump valve repaired properly. Hydraulic jack was not repaired and now when operating the hydraulics the pump blows a 35 amp fuse to the converter. Don't believe I got my money's worth at $3200.!! Would not recommend.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   yankeeflyer3@gmail.com
 
 
  Date of Service:   2/1/2009
  Company Contact:   Terry/Aaron
  Work Done on:   5th Wheel Trailer
  Service Performed:   Warranty issues from slides leaking to a water leak at rear cap and roof line.
  Evaluation of Service Performed:   Schaeffer's doesn't even carry my line of trailers, but took on the warranty work to get it done right. Gave the selling dealer multiple chances to fix it, but couldn't get it done. Terry and staff fixed everything under warranty, better than new.
  Value of Service:   Very Good
  Quality of Service:   Excellent
 
 
  Date of Service:   6/1/2007
  Work Done on:   Class C
  Service Performed:   Defective generator regulator, blown power converter, Recall on factory seals, state inspection
  Evaluation of Service Performed:   Outstanding work. I have had my unit into Schaeffers a few times for warranty work / recalls and I am impressed with the service and professionalism.

They have fixed my stuff right the first time, in a
timely manner and notified me along the way.

They event went out of their way and fixed some things that they noticed making noise when pulling into the garage.

Top rate service
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   sreeder@reederweb.net
 
 
  Date of Service:   5/1/2006
  Company Contact:   Bruce
  Work Done on:   Class A - Diesel
  Service Performed:   Some warranty and regular chassis maintenance on a 2005 Newmar Diesel purchased from another dealer/state. Bruce from service did a great job communicating with me about the work to be completed. He also had advance research done by one of his technicians in order to have my rig serviced as quickly as possible. I will return there for service when traveling in the area.
  Evaluation of Service Performed:   Excellent service, communication, and honest with pricing and warranty claims.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   4/3/2006
  Company Contact:   Terry Ritter
  Work Done on:   Class A - Diesel
  Service Performed:   Body work and several service items (hydraulic jack not retracting, crack in kitchen counter, loose door awning, etc.)
  Evaluation of Service Performed:   We purchased our Winnebago Journey from Tom Schaeffers. Every time we have had items serviced or repaired the staff has been very friendly, helpful and the work is high quality.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   garieprl@ptd.net



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