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Terry Frazer RV Center
2020 East LeClaire Road, Eldridge, IA   52748
Location on Google Maps           Latitude: 41.654681   Longitude: -90.5596629
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  Date of Service:   5/20/2016
  Work Done on:   Class A - Diesel
  Service Performed:   Replace two A/C units on the roof of my RV, and one TV
  Evaluation of Service Performed:   Was very pleased, went out of their way to accommodate me, worked very well with my insurance company.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   8/13/2013
  Work Done on:   Travel Trailer
  Service Performed:   I was having trouble with an on-board generator on my travel trailer last year and took it to this Frazers RV. They ended up talking me into buying
a new $3000 generator stating that it would be cheaper than repairing my generator. I ran the new generator about an hour and put it away for
the winter. I went to use it this summer and the generator wouldn't run, so I took it back to Frazers RV to get it checked out and repaired. After
two weeks, the Service Manager calls me, tells me he can't/won't fix the generator because they are no longer a Generac authorized dealer and
that I will have to haul my RV to Knoxville, IA to have it repaired. They didn't even offer to assist me to contact Generac and work out the situation.
They got their money and felt no further obligation to assist me.
  Evaluation of Service Performed:   Dealership will not stand behind the products they sell. They also took 2 weeks to finally tell me that they wouldn't service my generator....further
wasting my time. When I asked the Service Manager to allow me to talk to the overall dealership manager on the phone, he refused my request.
Avoid this dealer at all costs.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   5/21/2010
  Work Done on:   Travel Trailer
  Service Performed:   I had some damaged trim that I had repaired on my travel trailer and also some electrical issues that were covered
under warranty.
  Evaluation of Service Performed:   The faulty GFCI outlet was finally repaired after numerous calls to the dealership and four times bringing the
camper back to have it looked at again and again and again. I had to get the manufacturer of the camper involved to finally resolve the issue. When the
issue was finally resolved they neglected to call me and tell me it was finished. I am now facing another
warranty claim and have decided to visit another dealer after having heard nothing from the so called
service department at this dealership. One would think that since we payed cash for new camper that the after
sale service would be better. I would NEVER recommend this dealership for service or sales. It seems to me that
the only thing that matters to this dealership is your money.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   3/11/2006
  Company Contact:   Terry Frazer
  Work Done on:   5th Wheel Trailer
  Service Performed:   Ordered a new Cardinal 5th Wheel camper in November, received at dealer in January, performed PDI and picked it up Saturday 11 March (they agreed to store till I wanted it).
  Evaluation of Service Performed:   What a great experience! Knowledgeable sales staff (Gene), good price (Terry), paper work went through flawlessly (Brian), PDI was great (Bill), hitch/brake controller installed as promised, and picked up with instructions on operation of each. Recommend this dealership to anyone interested in great RV's with great service. Doug
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   damuench@netins.net

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