RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Bill Plemmons RV World 6725 University Parkway, Rural Hall, NC   27045 800-732-0507 Email Address: [email protected] Location on Google Maps           Latitude: 36.214555   Longitude: -80.283425 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   4/17/2019   Work Done on:   Medium Duty Truck   Service Performed:   I took a day off from work to drive from Raleigh to Winston to have the Stability Plus springs put on my tow vehicle. Your office made my appointment, but when I arrived it was non-existent. I had to wait until a tech could get around to my service. Since having the springs installed on 4/17/19, I found that none of the grease fittings had been tightened, and I have already lost one. NONE of the fittings had been greased, and I was not given any paperwork regarding this product except for the $700+ receipt. I would request that a replacement fitting (and a couple of extras) as well as product paperwork be made available to me through the Raleigh location. We have a camping trip scheduled for the TN mountains in mid-May, so I'd like to obtain the replacement fitting, at the very least, BEFORE that trip. I guess I will have to handle greasing the fittings myself, as I don't have the time to bring the vehicle into the Raleigh shop for further service.   Evaluation of Service Performed:   Not a good experience. Update 4/25/2019 I was contacted by the Service Manager on 4/25, and he apologized for the problems we had with the installation of the Stability Plus springs. He is mailing us a number of zerk fittings as well as a $50 gift certificate for parts. Our problems have been resolved to our satisfaction.   Value of Service:   Fair   Quality of Service:   Fair       Date of Service:   5/26/2018   Work Done on:   Class A - Gasoline   Service Performed:   Purchased and serviced   Evaluation of Service Performed:   Purchased a used motorhome from them. They had it "being thoroughly checked over" for nearly a month. We have only taken it out twice and have had multiple problems. Today the breaks locked up on rear wheels and caught on fire. Everytime you call and ask if they service an issue the answer is no. They also have no one they recommend to service your motorhome. This is our 6th RV 2nd motorhome and worst experience so far. These people are worse then used car dealers. Promise you they thoroughly check everything, and really do nothing. Sunnys, Campers Inn, much better customer service. NEVER AGAIN! BUYER BEWARE! IF I COULD GIVE THEM A MINUS 5 STARS...THEY'D GET IT!   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   1/17/2017   Work Done on:   5th Wheel Trailer   Service Performed:   My RV dealer made good on the warranty work so far so I'm reloading for bear! I had found at least 18 jobs and had plenty of unanswered questions that I was originally told would cost me $125.00 an hour to fix. Needless to say, i was upset. Two days later, the labor was free except an expected charge to change the oil in the break in stage of my generator! The very next trip 129 gallons of water from the fresh water tank came flooding out the bottom of the trailer. It was our first trip to the beach. Upon returning the Service rep at Plemmons tells me it is going to be over ONE month before he can get to it. (Russ Carroll). No call from Russ Carroll the service manager and I have found numerous complaints now about his character and Plemmons. I got a better lens on the leak in the fresh water tank. The leak caused the undercarriage to rust at the bolts. I also shot a fitting that was started by the factory bent. I'm going to put a big C on the front of my Raptor and call her Craptor! Then I'm going to make several signs that say Plemmons Lemons and hit every RV Show i see. I was told it would be a month before Plemmons could get me in and it has been a month and a half. I think it may be a moment of extreme circumstance that I saw a Mobile RV guy at the car wash today! I had just finished being disgusted with the latest problems. I'm going to win this and it will be a nice unit but the battle is tough. i should be camping not living in Bill Plemmons parking lot. My first sign should have been when I noticed Plemmons baited and switched by advertising a Toy hauler with two bathrooms and three axles. But I took the bait and I so much want to get this trailer right! Oh of course I have photo proof! Raptor First Trip Out Water Tank Leaks More problems to fix with brand new Toy hauler. Need water pump replaced. It overloaded because of water tank leaked. Need Water Tank replaced not just patched up. And new insulation for bottom of trailer. Bad gaps in drain ports and connecting tubes out must have stripped threads due to factory negligence. I want to keep the old tank. I want new route for fresh water drain since they mounted it over Gray water two pipe. They bump against each other. I need complete insulation and new cover for bottom of trailer. It was completely soaked rusted and molded from end to end. Dealer made me wait a month before I could get serviced. I had to cancel four different trips. It is only lucky I am not a full-timer at the moment. It has been over a month and a half since I heard from Russ Carroll. I had to take it out under belly insulation myself and repaint rusted spots where the bolts are. Water tried to escape anywhere it could. I�d like new stink pipe and the cut where Sean hit the frame with his sawsall fixed. The wires for the solar panel need a better route. The place he cut the hole is below the drains. Even with the putty it is not right. What he did requires that that putty never dries and cracks down the road. Any plumber will tell you that a hole should never be punched in a stink pipe. If so NEVER below drains level. He put the hole below both drain levels of the sink and shower. The Interior-Porch-Security (blue indicator lights) on the panel gets too hot on electric hook up. Now that switch is blown! The security blue light on interior panel doesn�t work anymore and seems to correspond with red indicator light on panel. Nothing else around the panel is that hot. Long shot is that it is because everything was soaking wet underneath. I haven�t hooked to electric since tank leaked 110 gallons all over the trailer. Nothing else around the panel seems to get that hot. The light over the bathroom steps flickers and started to strobe once on generator power. The light Goat fixed over the couch toward the garage needed a nudge to work so I don�t know if it is fixed or is going to short out along with the rest of the indicator panel and burn us down. The switch acts backwards from other battery switches. You have the team that can make it right if you put you minds to it. The bunk bed is crooked and maybe cracked. Facing the trailer from the back. The top bunk at the left doesn�t level so the key (round pin) can be put in place. The holes don�t line up. I thought I could fix it with a drill but either needed more muscle or two sets of hands. But it might need to come off the wall and set right. The back porch doesn�t line up level any more so the hand rail sits in place. I�ve tried it on a level and slanted surface (campsite). It was fine at the beach. It appears level but the step hand rail won�t fit right anymore. I had to adjust the level of the gate to swing it open. I am leveled up. I had to fix the porch screws with a fancy star bit. I need the sub-woofer put under the step. It is placed up against the wall underneath and the sound goes to nowhere. I tried to do it myself by taking out the covers on the steps with the proper bit but the top two threads on the left on both steps are stripped (from the factory) I need and easy out and don�t have one. Once you see where the sub woofer is you will get it. I vacuumed and cleaned all the scrap metal and wood shavings out and found a bag full of spare parts under the insulation from the factory. I was sent out of the dealership by Sean with no grease on the hitch or no Teflon pad. I had bought a pad from Mark two years ago at the market in anticipation. Sean basically rushed me out. I know it was market but considering the other problems there is no excuse for that. So you guys had left a table on the top bunk. Over the year you shoved it or on the trip it rubbed a large black mark on the ceiling in the garage. I want a new panel unless the paint will come off without staining the ceiling. Smoke alarm in living room goes off if my neighbor passes gas. Can it be adjusted so I can cook a meal without making us deaf? The front air conditioner drips pretty hard. We need to know if that is normal and be certain it is not going inside the frame. Now both air conditioners won�t work including all electrical plug ins. I need better instructions on where the zones are. I have left both zones on 50 degrees overnight through the below freezing temps so no left over water from my first camp freezes in the pipes and come back to a trailer that is reading 80 degrees at the thermometer. I left the trailer on battery power. No electric. Temps outside were 50/24 degrees through the night. Did same thing two days in a row. It didn�t read so high when I left garage door open. I need a better lesson why that happens. I don�t always want that garage door open. While crawling under the trailer looking for leaks I noticed that one bolt between the leaf springs could be turned by hand. Thanks! Then I read about keystone axles falling apart while the vehicle was going down the road with a truck load of kids. One of the support bars between the leaf springs could be wiggled by hand. So, I need someone to look at it. This could save you a large lawsuit to inspect the bolts on the Dexter axles. I bought two lug wrenches. I was able to tighten one I can�t tighten this one I can turn by hand. When the light over the step near the bathroom strobes the generator didn�t seem to be sputtering or struggling. The corner facade on the inside of the living room fan is missing. You can see the hole where the screw is supposed to be. Fan still works. If the tank has to be ordered I need a temporary seal on the fresh water tank so I can get some camping in. When the new tank gets here I want to ride it and camp for a weekend before you put the insulation and cover back in. The factory just laid the reflectix insulation on the cover like a loose blanket. I was able to pull it out with ease. I want a better job done when you put it back together. Odd parts from the dealer fell out of the bottom of the trailer. The battery lights over the couch and in the bathroom don�t work anymore. Even on generator when bathroom fan was turned on the light dimmed. I�d like someone to recheck how Sean hooked up the batteries. Now ac�s don�t work and generator isn�t charging batteries. I had to use my truck to get a charge on the batteries. Same day battery lights quite working both ac units quit. The next day the battery lights worked except for couch and one in bathroom but were all �dim�. Vacuum cleaner doesn�t work anymore. AC and receptacle problem was a thrown breaker on the generator. I was rewarded with a living room slide out that won't go in today. Looking for the manual fixes. The tool they give for the manual fix broke! i can't make this stuff up!   Evaluation of Service Performed:   Poor work. I have more problems than when I brought it in to get fixed. It is a new unit I shouldn't be worrying about fixing it up.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   2/29/2016   Work Done on:   5th Wheel Trailer   Service Performed:   I purchased a Solitude from Bill Plemmons. I had a few warranty issues and some maintenance items that I needed to get fixed so I made an appointment to have the work done between December 18 through January 4. I asked Matt to update me on the progress of the repairs. Matt does not return calls so I ended up calling him a couple of times to monitor the progress. On the way to pick up the fifth wheel on January 4, Matt did call me to tell me that the unit wasn�t ready � that there had been a high turnover of technicians. In fact, they had not worked on the unit at all. After discussion with Matt, I told him that I needed to have one maintenance item completed � wheel bearing service. After picking up the fifth wheel, I contacted Tony (Store Manager) and told him of this bad experience. We agreed that I would talk to Wells (Service Manager) and bring the unit in to get the items completed. I scheduled to have the fifth wheel brought in on Feb 3 and the work would be completed so I could pick up the trailer on March 1. One week before pickup, I called Wells to verify the unit would be ready. He promised me it would be. We arrived at the dealership on March 1. At that time they told me that the unit was not ready. In fact, all the big warranty items and one service item was not complete. So much for promises. Bottom line � the service group doesn�t understand the meaning of communication with the customer. If they had only called me, I could have arranged to pick the unit up later that day. Second, I don�t believe the service group has the capability to do service work on RV�s. On the items that got �fixed�, there was no attention to detail. After this second experience, I contacted Tony and told him I would not be returning back to Plemmons for my RV service, sales, or parts needs.   Evaluation of Service Performed:   1. Hydraulic hose leak on my leveler system. It appears this is fixed although when I picked up the unit and showed Wells that there was oil on the pad and ground, he said this was from bleeding the system. 2. Kitchen Exhaust Fan � This was fixed but the lid doesn�t go as high as the original equipment. I don�t expect this to be a problem. The sad part of this was that I had shown Matt which fan had failed. He apparently didn�t communicate to the technicians because they were working on the oven exhaust fan during the December visit. 3. Kitchen Sink � When we picked up the trailer in December, the service group had addressed the problem of the kitchen sink loosening up over time. Unfortunately when they reinstalled the sink, the on/off lever was installed incorrectly. During the Feb visit, they stated that they had fixed this. When we looked at it and saw it was still installed incorrectly, I showed this to Wells. He agreed that they didn�t fix the faucet correctly. To make matters worse, when we stopped at our first campsite and turned on the water at the kitchen sink, we noticed that the hose under the sink was not tightened and leaked. They didn�t even check their work. 4. Screen Door � the door latch continues to loosen up making the screen door operation impossible. When I looked at their work, they had drilled a couple of new holes and reinstalled the latch. I showed Wells how they didn�t tighten it down properly and was loose. 5. Roof Maintenance � This could have been done in December. When Matt called me he stated that all they had left to do was the roof. I told him to forget it, I would get it done somewhere else. It was a disappointing experience with Plemmons both in December and February. I will not attempt a third strike with these guys.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   8/26/2015   Work Done on:   Travel Trailer   Service Performed:   My Father purchased a new KZ Sportsman travel trailer from the Winston Salem store last Fall. The towing lights did not work. He took it home anyway because he thought it was a problem with his truck wiring. For various reasons he did not get to enjoy the use of his new camper till this August. He had since purchased a new truck with trailer brakes factory installed and we attempted to tow the trailer and the brakes stuck partially on because of the faulty wiring in the new trailer causing an extremely dangerous condition which could have caused a fire had we not stopped to check it out. After making it safe to tow we took it back to his house and troubleshoot the wiring using a multimeter. The problem was definitely in the trailer wiring. We then decided to take it back to where he purchased it and have them do the warranty work to fix the problem. We talked to the Service Administrator, Russ Carroll, who became immediately combative as we attempted to explain our problem. He was very unprofessional in his manner and tried in every way to say it was our problem and not theirs and that the "lifetime warranty" they advertise did not apply to this particular trailer. He even told me to shut up while he was talking and emphasized it by aggressive intimidation which I ignored. When we returned two days later to pick up the trailer, he was having a problem with another customer using the same unprofessional manner.   Evaluation of Service Performed:   We decided not to have the work done by Plemmons because of the conduct of their service administrator, Russ Carroll, for fear of him secretly doing some other damage in retaliation of our conversation. We also contacted the factory and discussed our experience with them. They informed my Father to not have the work done there also. Unless Plemmons gets rid of this guy I will not recommend anyone have service performed at that location.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   8/18/2012   Work Done on:   Class A - Diesel   Service Performed:   Install new cooling unit   Evaluation of Service Performed:   Staff was friendly and pleasant to deal with. Work was late and less than confident. Left feeling like the job was not likely done well. Damage was done in the coach and not mentioned to me proactively. Coach was left dirty from workers. Would not go back.   Value of Service:   Fair   Quality of Service:   Fair       Date of Service:   4/1/2007   Work Done on:   Class A - Gasoline   Service Performed:   Warranty recall - Winnebago Adventurer - Refrigerator Vent   Evaluation of Service Performed:   College Park RV in Raleigh had NOT (NOR INSPECTED) completed repair according to Winnebago records. Winnebago wanted repairs made. Bill Plemmons RV World was the dealership that DISCOVERED the defect and reported it to Winnebago. Service Manager inspected coach...turns out that Winnebago had actually made the repairs while the coach was the "shipping lot"...but failed to update their records. Service manager took about 1/2 hour to go over routine questions...really great experience.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/9/2006   Work Done on:   Class A - Diesel   Service Performed:   Repaired leaking toilet   Evaluation of Service Performed:   We were on the road and had never been to the dealer before. They got us right in and the service tech had the problem fixed in no time. I asked questions about a few other things and he was very very helpful and explained things so I would understand.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/12/2004   Work Done on:   Class A - Diesel   Service Performed:   We purchased a new Alpine Coach from them. At the same time, we purchased a Blue OX Tow Bar and US Gear braking system from them and had them install both. We recently discovered that our brake lights on the coach and car were never working correctly...they would come on and then go off in just a few seconds (even though the brake was still engaged in the coach). We spent several hundred dollars to determine and resolve the problem and asked Plemmons to reimburse us. No response from them has ever been received. Also, another problem -- we had to have US Gear send us parts to correct the poor wiring job they did on the pig tail.   Evaluation of Service Performed:   Poor and they don't stand behind the work they have done. Also, they rushed us through the pick up of the coach and the operation of the tow bar and braking system.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   11/4/2004   Work Done on:   Class A - Diesel   Service Performed:   Replaced heat pump. Repaired two doors. Other repairs.   Evaluation of Service Performed:   Fine.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/29/2004   Work Done on:   Class C   Service Performed:   Repaired loose fittings around the fresh water tank.   Evaluation of Service Performed:   Work was started on the appointed time, done in a timely manner, and service dept was knowledgeable and cooperative.   Value of Service:   Very Good   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   6/1/2004   Work Done on:   Class A - Diesel   Service Performed:   1) Body repair and painting 2) Thermostat repair and adjustment 3) Plumbing repair   Evaluation of Service Performed:   Work was very slow, below average quality (mainly due to poor training of techs). Service administrator lied numerous times about status of repairs, problems, and failed to make sure materials were ordered. He also "talks down" to and insults customers.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/1/2003   Work Done on:   Class A - Diesel   Service Performed:   1) Repair and paint part of coach body 2) Repair and adjust thermostat 3) Repair compressor lead 4) Service hot water heater and heat pump 5) Replace slideroom seal   Evaluation of Service Performed:   Very slow and poor quality. Service administrator lied to me on numerous occasions about progress of work, problems, and failed to order part promptly. He "talked down" to customers, was rude and insulting. Several techs were poorly trained and supervised.   Value of Service:   Poor   Quality of Service:   Poor Page last updated: 4/27/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster