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  Company
Bill Plemmons RV World
6725 University Parkway, Rural Hall, NC   27045
800-732-0507
Email Address: sales@billplemmonsrv.com
Location on Google Maps           Latitude: 36.214555   Longitude: -80.283425
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  Date of Service:   2/29/2016
  Work Done on:   5th Wheel Trailer
  Service Performed:   I purchased a Solitude from Bill Plemmons. I had a few warranty issues and some maintenance items that I needed to get fixed so I made an appointment
to have the work done between December 18 through January 4. I asked Matt to update me on the progress of the repairs. Matt does not return calls so I
ended up calling him a couple of times to monitor the progress. On the way to pick up the fifth wheel on January 4, Matt did call me to tell me that the unit
wasn’t ready – that there had been a high turnover of technicians. In fact, they had not worked on the unit at all. After discussion with Matt, I told him that
I needed to have one maintenance item completed – wheel bearing service.
After picking up the fifth wheel, I contacted Tony (Store Manager) and told him of this bad experience. We agreed that I would talk to Wells (Service
Manager) and bring the unit in to get the items completed. I scheduled to have the fifth wheel brought in on Feb 3 and the work would be completed so I
could pick up the trailer on March 1. One week before pickup, I called Wells to verify the unit would be ready. He promised me it would be. We arrived at
the dealership on March 1. At that time they told me that the unit was not ready. In fact, all the big warranty items and one service item was not complete.
So much for promises. Bottom line – the service group doesn’t understand the meaning of communication with the customer. If they had only called me, I
could have arranged to pick the unit up later that day. Second, I don’t believe the service group has the capability to do service work on RV’s. On the items
that got “fixed”, there was no attention to detail. After this second experience, I contacted Tony and told him I would not be returning back to Plemmons
for my RV service, sales, or parts needs.

  Evaluation of Service Performed:   1. Hydraulic hose leak on my leveler system. It appears this is fixed although when I picked up the unit and showed Wells that there was oil on the pad and
ground, he said this was from bleeding the system.
2. Kitchen Exhaust Fan – This was fixed but the lid doesn’t go as high as the original equipment. I don’t expect this to be a problem. The sad part of this
was that I had shown Matt which fan had failed. He apparently didn’t communicate to the technicians because they were working on the oven exhaust fan
during the December visit.
3. Kitchen Sink – When we picked up the trailer in December, the service group had addressed the problem of the kitchen sink loosening up over time.
Unfortunately when they reinstalled the sink, the on/off lever was installed incorrectly. During the Feb visit, they stated that they had fixed this. When we
looked at it and saw it was still installed incorrectly, I showed this to Wells. He agreed that they didn’t fix the faucet correctly. To make matters worse,
when we stopped at our first campsite and turned on the water at the kitchen sink, we noticed that the hose under the sink was not tightened and leaked.
They didn’t even check their work.
4. Screen Door – the door latch continues to loosen up making the screen door operation impossible. When I looked at their work, they had drilled a couple
of new holes and reinstalled the latch. I showed Wells how they didn’t tighten it down properly and was loose.
5. Roof Maintenance – This could have been done in December. When Matt called me he stated that all they had left to do was the roof. I told him to forget
it, I would get it done somewhere else.
It was a disappointing experience with Plemmons both in December and February. I will not attempt a third strike with these guys.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   8/26/2015
  Work Done on:   Travel Trailer
  Service Performed:   My Father purchased a new KZ Sportsman travel trailer from the Winston Salem store last Fall. The towing lights did not work. He took it home anyway
because he thought it was a problem with his truck wiring. For various reasons he did not get to enjoy the use of his new camper till this August. He had
since purchased a new truck with trailer brakes factory installed and we attempted to tow the trailer and the brakes stuck partially on because of the faulty
wiring in the new trailer causing an extremely dangerous condition which could have caused a fire had we not stopped to check it out. After making it safe
to tow we took it back to his house and troubleshoot the wiring using a multimeter. The problem was definitely in the trailer wiring. We then decided to
take it back to where he purchased it and have them do the warranty work to fix the problem.

We talked to the Service Administrator, Russ Carroll, who became immediately combative as we attempted to explain our problem. He was very
unprofessional in his manner and tried in every way to say it was our problem and not theirs and that the "lifetime warranty" they advertise did not apply to
this particular trailer. He even told me to shut up while he was talking and emphasized it by aggressive intimidation which I ignored. When we returned two
days later to pick up the trailer, he was having a problem with another customer using the same unprofessional manner.
  Evaluation of Service Performed:   We decided not to have the work done by Plemmons because of the conduct of their service administrator, Russ Carroll, for fear of him secretly doing some
other damage in retaliation of our conversation. We also contacted the factory and discussed our experience with them. They informed my Father to not have
the work done there also. Unless Plemmons gets rid of this guy I will not recommend anyone have service performed at that location.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   iamtomkat@gmail.com
 
 
   
 
 
  Date of Service:   8/18/2012
  Work Done on:   Class A - Diesel
  Service Performed:   Install new cooling unit
  Evaluation of Service Performed:   Staff was friendly and pleasant to deal with. Work was late and less than confident. Left feeling like the job was not likely done well. Damage was done in the coach and not mentioned to me proactively. Coach was left dirty from workers. Would not go back.
  Value of Service:   Fair
  Quality of Service:   Fair
 
 
  Date of Service:   4/1/2007
  Work Done on:   Class A - Gasoline
  Service Performed:   Warranty recall - Winnebago Adventurer - Refrigerator Vent
  Evaluation of Service Performed:   College Park RV in Raleigh had NOT (NOR INSPECTED) completed repair according to Winnebago records. Winnebago wanted repairs made. Bill Plemmons RV World was the dealership that DISCOVERED the defect and reported it to Winnebago. Service Manager inspected coach...turns out that Winnebago had actually made the repairs while the coach was the "shipping lot"...but failed to update their records. Service manager took about 1/2 hour to go over routine questions...really great experience.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   11/9/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Repaired leaking toilet
  Evaluation of Service Performed:   We were on the road and had never been to the dealer before. They got us right in and the service tech had the problem fixed in no time. I asked questions about a few other things and he was very very helpful and explained things so I would understand.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   11/12/2004
  Work Done on:   Class A - Diesel
  Service Performed:   We purchased a new Alpine Coach from them. At the same time, we purchased a Blue OX Tow Bar and US Gear braking system from them and had them install both. We recently discovered that our brake lights on the coach and car were never working correctly...they would come on and then go off in just a few seconds (even though the brake was still engaged in the coach). We spent several hundred dollars to determine and resolve the problem and asked Plemmons to reimburse us. No response from them has ever been received. Also, another problem -- we had to have US Gear send us parts to correct the poor wiring job they did on the pig tail.
  Evaluation of Service Performed:   Poor and they don't stand behind the work they have done. Also, they rushed us through the pick up of the coach and the operation of the tow bar and braking system.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   11/4/2004
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced heat pump. Repaired two doors. Other repairs.
  Evaluation of Service Performed:   Fine.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   eric@eric-elliott.com
 
 
  Date of Service:   9/29/2004
  Work Done on:   Class C
  Service Performed:   Repaired loose fittings around the fresh water tank.
  Evaluation of Service Performed:   Work was started on the appointed time, done in a
timely manner, and service dept was knowledgeable
and cooperative.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   bob-ann@earthlink.net
 
 
  Date of Service:   6/1/2004
  Work Done on:   Class A - Diesel
  Service Performed:   1) Body repair and painting

2) Thermostat repair and adjustment

3) Plumbing repair
  Evaluation of Service Performed:   Work was very slow, below average quality (mainly due to poor training of techs). Service administrator lied numerous times about status of repairs, problems, and failed to make sure materials were ordered. He also "talks down" to and insults customers.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   11/1/2003
  Work Done on:   Class A - Diesel
  Service Performed:   1) Repair and paint part of coach body
2) Repair and adjust thermostat
3) Repair compressor lead
4) Service hot water heater and heat pump
5) Replace slideroom seal
  Evaluation of Service Performed:   Very slow and poor quality. Service administrator lied to me on numerous occasions about progress of work, problems, and failed to order part promptly. He "talked down" to customers, was rude and insulting. Several techs were poorly trained and supervised.
  Value of Service:   Poor
  Quality of Service:   Poor



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