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  Company
North Trail RV
5270 Orange River Blvd, Fort Myers, FL   33905
1-888-798-6678
Location on Google Maps           Latitude: 26.6816393   Longitude: -81.7996716
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  Date of Service:   2/11/2016
  Work Done on:   Class A - Diesel
  Service Performed:   I have to give two thumbs up to North Trail RV in Fort Myers. We purchased a new class A two weeks ago. Our salesman named Doyle, is a wonderful
southern gentlemen who knows the class A product very well. Today we had an appointment to have some warranty work done. Everything was on
time and fixed to our satisfaction. Service men were very friendly. While waiting, we walked outside and ran into Doyle. He offered us his car to go get
some lunch, which we had brought our own lunch. Then he offered to take us in his golf cart to anywhere in the dealership. ( it's a huge place). We
declined, explaining we just wanted to walk around. He talked with us for quite a while. We highly recommend Doyle Howard for your salesman if your
shopping at North Trail RV. Many times, you hear of bad reports for dealerships. Most folks that have good experiences, don't take the time to say so.
  Evaluation of Service Performed:   Work was done and they did a great job. There are some recalls on the coach, so they ordered the parts, and we will be going back in a couple of weeks to
have them installed.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   12/16/2014
  Work Done on:   5th Wheel Trailer
  Service Performed:   There was a small tear in the rubber roof and the roof had to be replaced.
  Evaluation of Service Performed:   The work was completed and the roof doesn't leak! What more could I ask for? They kept in touch with me to let me know how the work was progressing. It
was not completed by the date promised but they again called and we agreed on a new date.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   6/1/2006
  Work Done on:   Travel Trailer
  Service Performed:   Generator would shut off after running for a couple hours. Roof was torn when tree fell onto it.
  Evaluation of Service Performed:   I took our Raptor Toy Hauler into the trailer service department at North Trail RV to have the generator repaired and get an estimate on the roof replacement. I live 3 hours away so I decided to leave it over night. I called the following day to see how long they would expect it to take and they told me 3 days. I was surprised it was so quick after hearing horror stories from all my friend that use other RV dealerships. I then asked how long for the roof to be replaced and they said "3 days like we said." When I told them I meant the generator issue they told me "Oh, that has already been fixed." I told them I would be down the following day to pick up my trailer and I will have the roof repaired after Hurricane Season in case I get more damage. When I got to my unit the following day I was approached by the Service manager and he told me they had a huge downpour the night before and found a small leak from my roof damage. Upset and thinking I would have to have the roof fixed at that time and spend money he proceeded to tell me that they patched the roof and made the unit water tight. I thanked him and asked how much that would cost. He told me they did it as a courtesy. I could not be happier with North Trail and recommend them to everyone I know that owns an RV. I will be returning soon to have my roof replaced.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   12/24/2005
  Work Done on:   Class A - Diesel
  Service Performed:   2004 DSDP 3807
Several visits over the last 22,000 miles for the following:
Normal scheduled maintenance;Spartan recall for air; Defective ATS switch; Replace motor and sensor for a too sensitive Weather Pro awning; Replace step cover motor. Install in-motion satellite system.
  Evaluation of Service Performed:   Work was always done in a courteous, timely and competent manner. Only had to leave motor home over night one time and that was for the satellite installation. I had called them up the same day to see if they had time to do it. Didn't get there until 1:00 PM so they said it would be ready the next day.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   tmitchell58@earthlink.net



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