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Tom's RV
894 Van Isle Way, Victoria, BC   V9B 5R8
(250) 478-6527
Location on Google Maps           Latitude: 48.4463825   Longitude: -123.5068204
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   11/1/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Just a short note to inform all that Tom's RV has changed hands since my unfortunate dealings with them. I haven't had to deal with the new management but from all reports they are doing a much better job.
  Evaluation of Service Performed:   Good
  Value of Service:   Good
  Quality of Service:   Good
  Date of Service:   8/14/2006
  Work Done on:   Class A - Gasoline
  Service Performed:   Wiring damage repair by rodents required complete rewiring of many circuits. The work was performed by Joe (?) very meticulous and thoughtful in resolving issues that kept surfacing as problems were found.
  Evaluation of Service Performed:   Very impressed with the attention to detail. The new owner called me no less than twice a day to give me updates and options as work progressed and costs escalated. I always had the option to stop work before it got too involved which gave me a sense of trust that I would not be screwed. On an unrelated issue I was offered a great deal on a used part rather than an expensive new part. Genuine customer service.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Be sure to read the Service Provider Response to this review at the end  
  Date of Service:   4/15/2002
  Company Contact:   Tom Dudley
  Work Done on:   Class A - Diesel
  Service Performed:   Complete roof replacement on a 1999 motorhome followed by three attempts to fix their poor workmanship. After their third screwup the government insurance company informed Tom's RV that their work was substandard and the complainant had grounds for redress.Repeated attempts to
  Evaluation of Service Performed:   I sold the rig shortly after Tom's RV's final attempt to fix their screwups but I don't give the roof more than a year before major problems arise. This company has many many locals pissed off and upset with their incompetence.
Be sure to read Service Provider Response below
  Value of Service:   Poor
  Quality of Service:   Poor
  Service Provider Response:  
Important Note
This review was based on service performed by the previous owner. The new owner took over the business in 2005.

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