RV Service Reviews RV Service Reviews Home Page
Where RV Owners Evaluate Service Facilities!

  Company
Cummins Cal Pacific - Coach Care
485 Raleigh Ave, El Cajon, CA   92020
800-993-4373
Location on Google Maps           Latitude: 32.799006   Longitude: -116.972656
Company web site click here
 
 
 
To add a review for this company click here

 
 

Important Information

The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site.

If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   7/1/2009
  Company Contact:   Ed Stratton
  Work Done on:   Class A - Diesel
  Service Performed:   Had been running for a couple thousand miles since we left Oregon knowing I was overdue for a service on the air dryer. Tried and failed to find shops along the way heading south who could source parts and schedule the work until I hit southern California and called around and got Ed at Cummins Cal Pacific. I had part numbers and Ed got the parts pre-ordered.
  Evaluation of Service Performed:   I had incorrect part numbers and Ed got the correct parts the next day, and got the work completed before the long July 4th holiday weekend (when we were leaving the area).

The El Cajon location of Cummins closed their separate coach building earlier this year due to the economy, but apparently kept the techs and just merged them into the regular truck/bus service side. They were highly knowledgeable and very customer friendly and kept me up to
date. When I was there I was offered to dry camp on the property, but they don't have regular hookups since they left the separate coach care building.

Work was completed thoroughly and I was able to talk to the tech who explained the work performed and recommended future service schedule and maintenance.
  Value of Service:   Very Good
  Quality of Service:   Excellent
  Email Address of Reviewer:   erikkiehle@mac.com
 
 
  Date of Service:   8/19/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Leveler system fault caused by defective air hose - to be replaced under warranty from part manufacturer: two hours labor + part cost.
  Evaluation of Service Performed:   Absolutely appalling. Made an appointment and brought in coach. Two weeks later no progress and three deadlines missed. 30 coaches on the lot waiting to be worked on; mechanics' own vehicles in work bays. Was charged $600 for inspection and invoiced $2600 for the work. Wouldn't even look for serial number on the air hose. Complained to Cummings head office.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   10/27/2005
  Company Contact:   Chris, Nikki, Joel
  Work Done on:   Class A - Diesel
  Service Performed:   Diagnosis and repair cause of intermittent loss of power. Electronic / electrical related computer sensor problem. Quickly diagnosed problem and repaired as soon as parts arrived.
  Evaluation of Service Performed:   Ready for coach at time of scheduled appointment. Shop is very clean. Professional and pleasant staff. Coach was left clean with no grease or other visible signs of service.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   8/1/2005
  Company Contact:   Steve (Service manager)
  Work Done on:   Class A - Diesel
  Service Performed:   Had electrical problem in turn signals plus had dyno test on engine. Electrics are fine and the engine now meets mfg specs.
  Evaluation of Service Performed:   The two techs that worked on my coach were top shelf. They knew their business and were happy to explain what they did and why. The Coach Care unit is now in a brand new and separate facility from the truck shop. On my last visit I found out that they are adding additional service people to meet the demands of a growing RV only service operation.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   jimberj@adnc.com



Page last updated: 7/21/2017 Legal Notice Our Privacy Statement For problems or suggestions: webmaster