RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Guaranty RV Service Center 20 Hwy 99 South, Junction City, OR   97448 8003795332 Email Address: [email protected] Location on Google Maps           Latitude: 44.2148499   Longitude: -123.2044443 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   2/14/2020   Work Done on:   Travel Trailer   Service Performed:   We purchased our 2019 Coachmen. On January 28th And took it home. On January 31st. We took head to the coast for the weekend to familiarize ourselves with this unit. We discovered that with the booth dinette slid in to the island. That the table hits the trim on the island and knocked it loose. We were not told about having the table down when the slide is in? 2 we discovered that the electric part of the water heater does not work. And 3 the DVD player does not work. I texted salesman and he stated to make an appointment with a service department and will be taken care of. Made appointment went out there on February 14th. And then was told by the service advisor, not sure of name maybe Josh, that because we did not sign up for Guarantees extended warranty. there was nothing he could do. But he would have to charge us a fee to diagnose the problems?   Evaluation of Service Performed:   This guy leaves the office. Leave me sitting there. So I left too, I don't feel that I have to pay fees to have things fixed. That should have already been working. When we took possession of the trailer   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   11/13/2019   Company Contact:   Ryan Armstrong   Work Done on:   Class A - Gasoline   Service Performed:   Warranty visit. Install new oven in place of drawers, Inop awning, electrical, refer not locking   Evaluation of Service Performed:   Our new 2019 Winnebago Adventurer 27N needed a modification and had some manufacturing issues evident after a month of shakedown trips. My wife and I scheduled a warranty visit at Guaranty Junction City with Ryan Armstrong as our Service Lead. A simple visit got complicated. Ryan communicated several times a day with updates and strategies for completion. The end product was a result of his diligence and the support of all the back shops. We would like to thank Ryan and the Company for a good job.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   9/26/2019   Company Contact:   Ryan Armstrong   Work Done on:   Class A - Gasoline   Service Performed:   Various new RV warranty items. Also installation of two advanced roof vent covers.   Evaluation of Service Performed:   My wife and I want to thank Guaranty RV Service and our representative Ryan Armstrong for the excellent work with our Thor Vegas RV a month or so ago. Ryan was ever so helpful ever since we purchased the Vegas in July. After a couple of "shakedown" trips around Oregon, we were able to compile a list of minor warranty items to address. Ryan provided immediate feedback,setting up a convenient Sept appointment in Junction City. He kept us informed about the progress in obtaining needed parts, while his detailed planning ensured the work would be completed in a single day. His hourly tracking kept up totally informed on progress. He also provided a number of valuable suggestions. He ended the day with a thorough team walk thru that answered the questions we had accumulated from our camping excursions. In summary, we were so pleased as we departed Junction City for home that day.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   10/14/2018   Work Done on:   Travel Trailer   Service Performed:   The problem is they haven't done much work. Purchased NEW 2019 Forest River trailer in October. Guaranty kept trailer for 6 weeks and after complaining finally were told parts had not even been ordered. Terrible communication with customers. RV is a piece of garbage. No one told us when we purchased it, that it would be in the repair shop for months before it would even be useable. I want my money back on this crappy, cheap unit.   Evaluation of Service Performed:   I would NEVER buy another RV from Guaranty. We were totally misled on the quality of their RVs and the service after the sale has been terrible. I do NOT want to continue payments on this trailer until I am able to actually USE it!   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   9/11/2018   Work Done on:   Class A - Gasoline   Service Performed:   RV is 3 months old and all parts and labor are under warranty but service department is refusing to fix issues. RV has to be driven over 100 miles each way to be looked at. It has sat at Guaranty RV for weeks at a time for these repairs. Bedroom air conditioning is failing still, once on generator it blows the 30 amp obvious short in the system Main living space AC is starting to warm, might need a charge or could be failing unable to cool the main area to reasonable level. Screen door is not staying against the door when entering the RV the adjustment screws appear to be fully adjusted but still not holding the handle down and causing the screen door to separate from the door. Getting progressively worse each trip. Outdoor sink keeps filling with water even when not in use. Blinds on all windows installed incorrectly, the blinds have been adjusted but are off-balance do not line up normal on both sides. The trim should cover the edge of the shades only one side is covering. Driver side bunk motor not applying break when stopped, the driver side will start to sag forcing us to reset if it goes too far down. Was told the motor was replaced but issue happen on our next trip. The brake is not engaging on the driver side of Refrigerator does not get as cold as it should, had this exact one in our last RV and if we had it at 5 it would freeze things in the refrigerator, we had this thing on 5 for our whole trip and hardly kept things cool On electric this refrigerator can run on full power (5) and not get very cold. Again this was not an issue with my last RV and it was the exact fridge. Ceiling fan is off balance fan wobbles and will destroy the bearing after a while needs to be corrected/balanced. Dealer stated wobble is normal (so when the bearing goes bad in 1.5 years will they replace it?) Warped Pantry door after replacement part still warped.   Evaluation of Service Performed:   Negligent   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/4/2018   Work Done on:   Class A - Gasoline   Service Performed:   Replaced roof air conditioning. Replaced right rear tail light. Replaced kitchen frame less window and worked on automatic leveling jacks.   Evaluation of Service Performed:   Sherry and her crew, Devin and Phil, did an excellent job and were done quickly with no problems. Can't say enough how much we appreciate how they do their work. They are the place to go to if you need your motor home work done correctly and on time.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/17/2018   Company Contact:   Sherry Rouillard   Work Done on:   Class A - Diesel   Service Performed:   Newmar Recall to add additional wiring harness for the main headlights to remain on when the high beams are activated. Also, replace bushing that enables slide-out to move out and in.   Evaluation of Service Performed:   The evening before our service date we parked across the street along with many others having service at Guaranty. We had access to 50 amp service, which we used due to extreme heat. The rig (Newmar Ventana) went into the shop around 8:30 a.m., out by 10 a.m. Additional slide calibration was done by Sherry's excellent team in response to a comment we made that it sounded a little off. Both slides tested and smooth operating. Important to note that after owning about 5 different Brands of RVs we will only own a Newmar due their off the charts customer service.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/5/2018   Work Done on:   Travel Trailer   Service Performed:   Side out problem diagnosis   Evaluation of Service Performed:   Went to have side out problem diagnosed. Was told it would be more wise to buy a new travel trailer from them, than to have it repaired. Now that may or may not have been true, but they knew that I and my 13 year old son were on a 5 month trip and to me, this is a despicable way to meet a down sales quota for the month. Upon picking up my trailer (after I had paid the bill and been told that it was completely put back together) I discovered my side out motor on the floor of my trailer (I'm sure that would have done damage, as I had to drive 70 miles) and the living room couch was wet with water, because a window was left open for over an hour while it rained. I went in to show Josh Majors (my service adviser ) the motor and told him that they forgot to put it back in. He said " I am not going to put that back in" I said you told me that the side out had been put back together to which he repeated himself again. I insisted that the part be put back in the trailer and he said "ok, I will have the tech do it and make an additional invoice to charge you for that" I was furious, as I had already been told that the rig had been put back together and had paid the balance in full. I don't know what anyone else thinks, but that is unprofessional and downright dishonest for any business. After I talked with his manager, I learned that the drive gear, that the motor attached to, was too damaged, to reinstall the motor...well, if Josh Majors, would have explained that instead of being rude and unprofessional and repeatedly stated " I'm not gonna do that" and telling me he would have it put back in, but it would cost more money, after I had been told by him, that it was completely back together, I would not have lost my temper. I advise anyone dealing with this facility and especially this person, to get all estimates before hand and have things explained. This persons ability to effectively communicate and explain things and take time to do so, gets a score of zero. The conduct and way that I was treated by this person is indefensible. I most seriously suggest obtaining service elsewhere if possible.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/19/2017   Company Contact:   Dollins   Work Done on:   Class C   Service Performed:   I Ordered Leveling Jacks to be installed HWH Jacks on my 2017 Winnebago View 24J. I Made appointment 2 months in advance and planned as part of my Vacation trip. Checked in at 8:am right on time and told it would be ready next day as they have done many of this type of installs. HWH had referred this Company and it fit my vacation plan.   Evaluation of Service Performed:   Checked into a Motel and returned next day to find that no work had been done. They had ordered the wrong part Kit. So RV was parked in lot across the street and not plugged into power so many fridge items were lost and no good explaination as to a simple task not performed. I had checked a couple of times to see if the job was a go well before I drove over 500 miles to have work done there. I offered to stop back in a few days if they got the correct Kit but they declined this option. I was disappointed but did not lose my cool and continued on my trip.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]               Date of Service:   1/20/2017   Company Contact:   Josh Majors/ Tim Cooke   Work Done on:   Toy Hauler   Service Performed:   Third service appointment: Shower leak (third time to get fixed), stereo face falling out, replace LED lights, back door showing light through it.   Evaluation of Service Performed:   We purchased this trailer a year ago and had trouble with the service work from the start. We made the initial list for the first visit, which was expected. They notified us that the parts were delayed and service was not done due to a death at the manufacture, but after my own investigation, that was a lie. They used it as an excuse to delay work. Communication was lacking from the first service rep which we then got a new one, unknown to us, and never followed up with our ordered parts. After several calls and then speaking with a supervisor, the ball was dropped once again until we spoke with Tim Cooke. He had a serviceman work on our trailer at our residence, but our shower still leaked and now our stereo face fell out of the paneling when traveling. Took the trailer back in and was there for almost a month with poor communication from the service rep. Now that they trailer is back and out of warranty, there is a huge leak. Have no idea where that came from as it never leaked prior to the last visit. I wish they would understand that they work on many trailers, but this is the only trailer we have and would hope they would treat it as if it was important to them.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   12/19/2016   Work Done on:   5th Wheel Trailer   Service Performed:   Multiple items needed to be addressed after our shake down trip to South Dakota.   Evaluation of Service Performed:   They have always done a good job in repairing our RV. My complaint is with my service representative and lack of communication. I took the RV down October 20th. I was told that they were having a hard time getting spare parts out of the manufacturer. And when was the day I needed the RV back. Dec 20th was the date I had to have the RV back. No communication at all until I made a trip down to get and update (Nov 15th). My service manager stated that the unit had not been looked at yet. I finally get my first call Nov 22nd stating that they had to order parts and that they may not be in by Dec. 20th. But I could pick up the unit and use it and bring it back to them to complete the job. Finally stated I wanted to talk with the Service Manager about the problem of the unit sitting there for over thirty days before it was looked at. Suddenly the parts got in and I was able to pick up the unit yesterday. Very disappointed the RV service representative. This is our third RV we have bought from Guaranty plus a new Chevy truck, and will probably be the last from them. Again I am not complaining about the work completed on the unit. I will want a different service representative the next time I take the unit in for service.   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   11/16/2016   Company Contact:   Ed Kocian Service Manager   Work Done on:   Class C   Service Performed:   Repaired rear engine door alignment & paint damage. Repaired hard opening & closing rear door. Replaced 30amp transformer switch and burned wiring. Fixed cord pass thru bay. Repaired & set dash radio/av/backup camera. Fixed rear side window & opener. Winterized. Repaired dining area window screen hole. Entry door fixed. Installed License plates.   Evaluation of Service Performed:   The scheduler got me in ASAP upon thr return from my trip. I sent a letter of all needed repairs ahead of the appointment. When I checked in, Ed Kocian met me and went over all the items listed in my letter. During the lengthy repair, Ed sent weekly e-mail updates on the progress of the repairs. He immediately winterized my coach when the extreme cold weather arrived. I was treated with respect and kindness at all times. It was a very positive experience.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/6/2016   Work Done on:   Class A - Diesel   Service Performed:   Assortment of fixes after using a brand new coach on a 3 week journey.   Evaluation of Service Performed:   Sherry was our service coordinator. She was wonderful. She took great care of us and also helped us get some last-minute items repaired.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/12/2016   Work Done on:   Class A - Diesel   Service Performed:   We took our 40' diesel pusher to Guaranty RV Service Center for a variety of repairs and service - slide and entry door adjustments, complete roof peel & reseal, removal of an antiquated satellite dome, oil, filter, lube, etc.   Evaluation of Service Performed:   Overall our experience was positive. Our service advisor was attentive and very friendly, and I was able to meet the technicians who did the work. The work they finished was of good quality. The only downside stemmed from (3) instances of miscommunications between the service advisor and technicians: some roof cabling to the satellite dome was left in place, a coax cable to my cell phone booster antenna was cut and removed, and the door adjustment was not completed. Will I return in the future? Absolutely! However, next time I will need to ensure that my service requests are fully understood through to the technical. Update: 8/10/2016: Lowering my rating to 1 star. I had a tremendous water leak today through a 2" slice in my roof. We've been in central Idaho since leaving Oregon and today, while in Montana, we experienced the first real rain since April. Water came pouring through ceiling air vents, speakers, and down sidewalks. When the rain let up, I climbed onto the roof and found the slice, caused by a putty knife-type tool where Guaranty removed the satellite dome. I was able to caulk it, but not before taking on plenty of water. The technician had to know they sliced into the roof and why didn't they just seal it? This was gross negligence. I was generous with my previous feedback, but after today I will never go back to Guaranty - there are plenty of other good shops available. This was very disappointing.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/16/2015   Work Done on:   Class A - Diesel   Service Performed:   Removed and replaced refrigerator and passenger side topper. Work meets or beats my expectations.   Evaluation of Service Performed:   Took three days but let me stay in it at night. Good to very good evaluation I am not to happy with getting back to me with a price on the other side topper as they say it needs to be replaced, but that is another department.   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   9/3/2015   Company Contact:   Shane Pennebaker   Work Done on:   Class C   Service Performed:   Several warranty issues with new 2016 Itasca Navion. Refrigerator wouldn't stay running on LP, problem with radio, missing rooftop antenna, defective LED rear brake light and a few other minor issues. Service advisor Shane called the next day as promised with a complete status report, issues corrected, new radio on order for return appointment.   Evaluation of Service Performed:   Totally professional in all aspects   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   9/1/2015   Work Done on:   Class A - Diesel   Service Performed:   Purchase of used class A Diesel pusher and the purchase punch list.   Evaluation of Service Performed:   Promises made to complete all items on purchase punch list were not kept. The work they did complete had to be redone. They will tell you everything is going to be great and we will be here for you and have the staff to do it right and then not perform. Watch the salesman as it is all about the sale with little follow thru and are very dishonest and will do anything to get your cash and get you out the door.. They do not provide the service department a complete list of agreed upon fixes before you leave with RV and if you call back after you leave good luck. They do what they call "check and advise" which really means come back in so when can charge you more than you will pay elsewhere. The word is out on these guys and I have heard from other unsatisfied customers in my travels. The most unqualified service staff in Oregon.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/10/2014   Work Done on:   Class A - Diesel   Service Performed:   Worked on slides and leak on roof General Maintenance Replaced sensors on motor   Evaluation of Service Performed:   Excellent work--very easy to deal with. Also were very careful of the 2 cats in the coach. Would have no problem returning there for work or highly recommending them.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/16/2013   Company Contact:   John, Dan, Warren   Work Done on:   Toy Hauler   Service Performed:   Where to start. Brand new toy hauler. LED external light didn't work, hole in the floor by the wheel well, vents for the HVAC not connected, switched from single 12v to two 6v batteries.   Evaluation of Service Performed:   Communication was terrible! We were told they'd have our trailer for 3 days, they had it for 6 weeks. When we'd call for a status they had no clue. We were told "what do you expect for a trailer?". John was absolutely hideous to deal with and the rudest person I've ever spoken to in a professional setting. We were told they would credit us for the battery as it was brand new and now they will not fulfill that. We will NOT be returning.   Value of Service:   Poor   Quality of Service:   Poor       Be sure to read the Service Provider Response to this review at the end     Date of Service:   10/24/2013   Work Done on:   Travel Trailer   Service Performed:   LET THE BUYER BEWARE A used travel trailer was purchased, with all assurances that the "cancer" or bubbles on the exterior could be easily fixed. As new buyers of RV's, it was not known that this could be a major problem. Not only did the salesman not identify the issue when asked, the work done to install a new fan was done in such a way that the roof leaked. Old leaks were not corrected before putting the trailer on the lot for sale.   Evaluation of Service Performed:   The actual service work done to the trailer was poor, although the service team seemed very nice. Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor     Service Provider Response:   Explanation of the problem from our perspective: At Guaranty RV Super Centers, we focus on providing quality RVs and vehicles to our friends and neighbors throughout the Northwest. We also support the RV lifestyle and its many benefits to folks around our great nation. With such a broad customer base, we find that what people want to purchase varies from the new, top-of-the-line class A motorhomes to inexpensive used towables. A pre-owned travel trailer can be a great starter RV for families who are interested in trying out the RV lifestyle. We strive to be open and honest with everyone who walks through our doors. We invite customers to tour and check out each coach thoroughly and then we conduct a walk-though of the unit with them. Consumers know that certain risks come with buying a 10-year-old as-is RV, especially if they see physical issues from the start. Obviously, we are disappointed to hear that this customer is dissatisfied with the purchase and hope to have a chance to work with them again to earn their trust and respect. Miki Markovich Marketing Specialist [email protected] 541.995.3126 www.guaranty.com       Date of Service:   7/29/2013   Company Contact:   James Talbert/Tim Cooke   Work Done on:   Toy Hauler   Service Performed:   Brought our new toy hauler there on four separate occasions and electrical problem could not be diagnosed/repaired. Techs fixed other issues but created other problems with their repairs. Took RV to a different facility and was fixed in two hours.   Evaluation of Service Performed:   Poor. Prior trips for repair work ended in me having to clean the trailer every time after the techs made a mess. Every time! They don't care and have no respect for your trailer. And then when I try to get parts that were already at Guaranty shipped to a new repair facility James was rude and unprofessional. I called and complained to Cooke who did nothing to rectify the situation and only complained about having too much business and not enough people to do the work. Only one of two items that were supposed to be shipped got to the new facility. Will never go there for repair work again.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/15/2013   Company Contact:   Tim Cooke   Work Done on:   Class A - Diesel   Service Performed:   Repair leveling system on a class A diesel pusher Repair poorly working A/C on dash Minor service issues   Evaluation of Service Performed:   Please don't waste your time and money here! We spent a total of 3 weeks going in and out of their facility for some minor issues, as well as repair of the leveling system on our class A motorhome. When you "check in" you're assigned to a service advisor that is supposed to keep you abreast of the progress of your vehicle repair. Over the 3 week period, we had 2 different advisors that never-ever returned phone calls. We would have to call back in the hope we could "catch" them, or just drive over to the service center and ask to talk directly to them. I found this to be very poor customer service. The second issue was the very slow process of the representative contacting our warranty company for approval. It was always "we're waiting to hear back from them". We wound up calling the warranty company ourselves to expedite the process. After taking what seemed forever they fixed our leveling system by replacing an air valve with a different brand from the other valves. The next day we returned to the shop since the issue was worse than ever. We asked that the previous valve just be put back on, but were told it was thrown out. In the end, they said they couldn't fix it. Ironically, we went to another service center that identified the issue immediately, ordered the part, installed it and had us on the road in 2 days. The whole process with Guaranty was painfully slow. They will offer to have you stay for free on the lot with 50 amp service, which I don't recommend since it is a parking lot with the RVs are crammed in tightly and is located in a not-so-good part of town.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   4/24/2013   Company Contact:   James Talbert   Work Done on:   Class A - Gasoline   Service Performed:   Replaced defective monitor panel.   Evaluation of Service Performed:   LCD monitor panel became defective. A portion of the read-out burned out. New panel ordered and replaced without hesitation under warranty. Another positive service experience with service advisor James Talbert.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   4/1/2013   Company Contact:   James Talbert   Work Done on:   Class A - Gasoline   Service Performed:   12 volt house batteries swapped out for 6 volt deep cycle batteries. Maxx Air cover added to fantastic fan vent. Solar panel and controller installation. Several other new motorhome warranty adjustments.   Evaluation of Service Performed:   Late last summer after purchasing new motorhome it needed a few items attended to. My service experience with Guaranty has always been handled professionally, and the work done correctly at a fair price. I've spoken directly with the service manager several times and know that Guaranty takes great pride in the quality of their RV techs, many of them holding certifications above and beyond what you'll find at other service centers.   Value of Service:   Very Good   Quality of Service:   Excellent       Date of Service:   6/12/2012   Company Contact:   Tim Cooke Service Manager   Work Done on:   Class A - Diesel   Service Performed:   We were parked out at the Premier Resort and the slide on our Country Coach wouldn't go in all the way ...it hung our about 1 ft.   Evaluation of Service Performed:   I have a hard time believing that the man who complained about receiving poor service was actually at Guaranty RV this happened on a Sunday morning when their service department was closed and a salesman called the Service Manager at home and they sent a rescue tech who rolled it in and the next day they fixed it very quickly ...decent campground and free. We have done business with Guaranty for 20 years and they have always been exceptional   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/1/2007   Work Done on:   Class A - Diesel   Service Performed:   Body and paint repair on right side.   Evaluation of Service Performed:   Worst experience of my life! No communication between stations in the shop or with myself. Failed to get correct parts several times. I had to stop process twice to get panel fit corrected before paint. Had to show them how to fix it myself. STAY AWAY from this outfit. Lowest rating is not low enough!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/4/2006   Work Done on:   Class A - Diesel   Service Performed:   Repaired my Aqua Hot heating system.   Evaluation of Service Performed:   The (very) good news: I was able to get in for service with only a week waiting. The bad news: The work that they did on my Aqua Hot was incorrect. Guaranty had me return after two weeks (greatly inconvenient for me) while they secured more parts. After second visit they told me I needed more parts. (So far $1200.) I went to the FMCA rally in Redmond, OR where Aqua Hot looked at my unit. They said the previous repairs were incorrect and the real problem had not yet be diagnosed.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/30/2004   Company Contact:   Rick Williams   Work Done on:   Travel Trailer   Service Performed:   Installation of Central Vac and warranty furnace repair   Evaluation of Service Performed:   Excellent installation, hidden looks like from factory. Furnace repair works good now   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/17/2004   Work Done on:   Class B   Service Performed:   Roadtrek Warranty; Install proper fill and vent tubes for lower fresh water tank in accordance with Home and Park (Roadtrek) instructions.   Evaluation of Service Performed:   Second visit for same work. Fill and vent tubing installed improperly per Home and Park (Roadtrek) evaluation. Now need to fix Guaranty RV work to vent tank properly.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   8/5/2004   Work Done on:   Class B   Service Performed:   Install lower fresh water tank fill and vent tubes in accordance with Home and Park (Roadtrek) instructions.   Evaluation of Service Performed:   Although the work was arranged fully three weeks prior and I telephoned two days prior to appointment and was told everything was ready and parts were on-hand, when I arrived Guaranty RV had no idea what to do, had not obtained parts and took four hours to decide I needed to make another appointment and come back.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   5/28/2004   Company Contact:   James   Work Done on:   Class A - Diesel   Service Performed:   Repair of front end shimmy   Evaluation of Service Performed:   Technicians knew what was wrong and fixed it quickly and correctly   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/25/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster