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Gauthiers RV Center
124 N. Ambassador Caffery Pkwy, Scott, LA   70583
Email Address: Sales@GauthiersRV.com
Location on Google Maps           Latitude: 30.252372   Longitude: -92.099808
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  Date of Service:   1/6/2016
  Company Contact:   Micheal
  Work Done on:   5th Wheel Trailer
  Service Performed:   Slide out repair
  Evaluation of Service Performed:   We had a problem with our kitchen slide-out when we were in Morgan City Louisiana. One end was 3.5 inches short of going out when the other end was
fully out. We phoned Gauthiers' RV in Lafayette, and were able to make an appointment for 10 days later, when we were heading in that direction. It was
important for us to get service expediently, as we were travelling through the area from Canada, and live in the RV, so didn't want to wait indefinitely for a
time-slot to get the work done. Not a problem. We explained the issue to the service manager, who had called us back promptly, and he figured he
knew what the problem was based on our description of the slide-out mechanism.

On the appointed day, we arrived at their shop about 8:30 AM. They took a look at it, and confirmed that the mechanism was as expected. We headed off
for some coffee, then did a bit of shopping. By 12:30, we got a call that the unit was ready for us to pick up, all fixed. When we returned, we found that in
addition to the slide-out being fixed, they replaced our shore power cord, a needed repair. They wouldn't let it leave the shop without repairing it, as it
was a safety hazard. The charge for these repairs a bargain compared to our fears that we might either have to live with only being able to use one slide
and the broken one covering our furnace cold-air return. We didn't even have to pay for one night in a hotel before continuing on our trip.

In addition, the service manager had recommendations on lubricating the slide, which no other dealer had ever recommended, plus how to deal with a
variety of less serious issues we have.

We highly recommend Gauthiers' to anyone needing RV service in the Lafayette area.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   12/7/2010
  Work Done on:   5th Wheel Trailer
  Service Performed:   We had a propane issue on our 2010 Excel. Since there is no Excel dealer in the area the factory asked me to pick a dealer and call for a repair number. I called Gauthier's and they said come over on the 7th and they would work me in.
  Evaluation of Service Performed:   We arrived at the dealer at 8:30 am and was out by 9:30 am. The tech was very efficient and courteous, the work was done, checked and we were on our way. I highly recommend this dealer for repairs.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   khoenig@yahoo.com
  Date of Service:   4/11/2008
  Work Done on:   5th Wheel Trailer
  Service Performed:   It's been a year since we had this service work done but I just found this site.......sorry.....better late than never!

The slide motor on our Mobile Scout was "clicking" when opening the slide. Called Gauthier's and described my problem and they informed me on the phone that the motor would need to be replaced. They made the appointment for the same week @ 8am. I was on time for the appointment and they technician got to working on it right away. I was back on the road in 20 minutes or less.
  Evaluation of Service Performed:   Great company to deal with. This was the first and only time I have had to bring it back for service and have been treated great at the time we bought it and the one and only trip back for service in over 2 1/2 years of ownership.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   cwq21@hotmail.com
  Date of Service:   9/15/2007
  Company Contact:   Rocky Buteau
  Work Done on:   5th Wheel Trailer
  Service Performed:   Replace the microwave and service central vacuum system.
  Evaluation of Service Performed:   Attitude and performance of warranty service has been excellent. We were treated with the same attention that we were given when we bought the rig from them. A quick turn around time and a thorough job well done. Our experience with them has been very enjoyable.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   5/1/2005
  Work Done on:   5th Wheel Trailer
  Service Performed:   Replaced slide hydraulic pump, oil reservoir, and adjusted slide. Ceiling fan adjusted.
  Evaluation of Service Performed:   My appointment time and day were met and work was completed in a timely manner. The service manager and crew were polite,very helpful and answered all my questions.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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