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Company
Seacoast RV Sales and Service, Inc. 729 Portland Rd, Saco, ME 04072 206-282-3511 Email Address: [email protected] Location on Google Maps Latitude: 43.521050 Longitude: -70.427480 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/26/2020 | ||
| Company Contact: | Carl Carlson | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Replace brake assemblies on tandem axle trailer. | ||
| Evaluation of Service Performed: |
DANGEROUSLY INCOMPETENT! If you value your safety
and quality service, stay away from this place. I brought my travel trailer in for axle service. (brakes, bearings, etc.) Was advised that entire brake assemblies, drums, and bearings needed to be replaced. Upon picking up the trailer, the brakes barely worked. Tech could not explain it and said they would contact manufacturer of the brakes for help. After another week, I got a call saying all was working properly. Again, picked up the trailer but checked the brakes in their lot. Still not working properly. Brakes would not lock up with full controller output. Service manager brought in the former owner of the place who insisted that brakes not able to lock up was "very common." That is probably true for work done here. However, brakes always were able to lock up on my trailer. They would not do anything further so I took the trailer home. Went to another service place to see what they thought. After 2 hours they called and all was now good, brakes able to be locked up with full controller output. They said the previous service place did not do the burnishing of the brakes which is the last step of a brake service as stated by the brake manufacturer (Dexter). As an additional point, they also told me that, of the 20 lug bolts on my 4 wheels, 8 were only finger tight, 8 more barely tightened, and only 4 torqued to Dexter spec. Yet another dangerous condition as delivered by Seacoast RVs. Further, the service tech jacked up the trailer by placing the jack under the axle which is specifically advised against by Dexter as there is danger of bending the axle which will affect wheel alignment and tire wear. Again, poor shop practice. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/13/2020 | ||
| Company Contact: | Kenny Blow | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
2004 Gulfstream Crescendo Class A.
Love the coach, hate Seacoast RV Sales and Service in Saco, Maine. It has been on their lot for 8 weeks from 7/12/20 thru 9/18/20 and everything they touched they either did it wrong or not to my satisfaction. Overpriced ($4,700 for 6 Michelin XRV 255/80R22.5) that are "new" tires manufactured 2 1/2 years ago. They refused to acknowledge my concern and said they never had any complaints. They replaced a cab side mounted CB antenna when I wrote down "no local channels on roof mounted TV antenna". Ice maker didn't work after they "replaced it" with a "new" one. After taking it back a 2nd time they exercised poor attention to detail by installing cover upside down. They replaced front thermostat instead of rear to repair the rear A/C from not working so I had to return it for them to replace the correct thermostat. They left a mess on the floor 3 times that I attempted to pick it up. On 1 occasion, three times I was told it was ready to pick up and each time when I called to say I was on my way they wanted "another day to ensure all systems are working", the most annoying was when I had driven 45 minutes into the hour long drive and received a call saying they wanted another day. They noted on workorder "batteries check out OK" but both times when I attempted to pick it up they were so dead that the steps wouldn't retract. They installed hub caps wrong so that the stem isn't in the correct enlarged opening. When they investigated my TV antenna problem (for the 2nd time) they put in a splice 2 feet away from the main connection instead of replacing the entire 2 foot. Not to mention a Service Manager who says I'm sarcastic and condescending and an Owner who threatens me with libel because I claimed that he in fact did not replace parts for which he billed me for (wrong thermostat) and did not make the requested repairs the 1st time, etc. I still have no TV channels and no heat in the bedroom, but I will not be returning it to them. |
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| Evaluation of Service Performed: |
Very poor workmanship. No attention
to detail. Failure to follow instructions. Inability to understand basic requests. Friendly customer service until you point out their inferior workmanship then you get threats from the owner and Service Manager. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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