RV Service Reviews RV Service Reviews Home Page
Where RV Owners Evaluate Service Facilities!

  Company
General RV
12195 Harley Club Rd, Ashland, VA   23005
804-412-4160
Location on Google Maps           Latitude: 37.730020   Longitude: -77.453720
Company web site click here
 
 
 
To add a review for this company click here

 
 

Important Information

The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site.

If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   2/19/2020
  Company Contact:   Jennine Dumas
  Work Done on:   Class C
  Service Performed:   Warranty work to correct damage done to bed frame and peeling of the
material on the couch.
  Evaluation of Service Performed:   Purchase an Entegra Accolade Super C from General RV in October 2019.
The delivery process and dealing with the sales staff was a nightmare.
During the PDI some issues were found that would require warranty repair.
Since October I have dealt with Jennine, Darrell and Nikki, all service
advisors, and all three have been extremely professional and excellent in
customer service. They all ensured that they explained what was happening
throughout the repair process and conducted an after repair inspection for
the items completed.

My coach never sat at General RV while parts were on order. The issues
were initially verified and I took the coach back home to await necessary
parts. When the parts came in an appointment was scheduled and the
repairs were made while I waited.

General's sales and delivery prep folks, to include the operations and sales
manager, need to be trained by the service staff on the value of good
customer service.
  Value of Service:   Very Good
  Quality of Service:   Very Good



Page last updated: 8/15/2020 Legal Notice Our Privacy Statement For problems or suggestions: webmaster