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Company
National Indoor RV Center 1350 Hurricane Shoals Rd NE, Lawrenceville, GA 30043 (770) 979-4051 Location on Google Maps Latitude: 33.988725 Longitude: -83.948332 Company web site click here |
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| Date of Service: | 3/18/2019 | ||
| Company Contact: | Chris Liseo | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
List of repairs
1: replace leaking hydraulic solenoid 2: repair panel rear passenger cargo door 3: Help with WiFi 4: Check chassis batteries after service |
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| Evaluation of Service Performed: |
RV Service Evaluation: NIRVC Atlanta
Scheduled appointment (also included a video describing where the leak was occurring and which cylinder/solenoid was needed in advance of appointment. We copied Newmar service on this. We arrived on Sunday 03/17/19 and camping overnight in parking lot with electric Monday 03/18/19 8AM we found our service advisor�s (Ashley Breaux) office and waited for her arrival. 8:15am: talked to service advisor. She explained she was down to one Tech but would get to us as soon as possible. She explained that he was a very good Tech. 9:33am: A delivery tech showed up to take our coach back. We placed a cone in our spot to save it. Lot was full I went inside to talk to service advisor. She was able to have the part shipped in from Newmar (from looking at video) and should not take that long to get us done. Will advise progress. 11:45am: talked to service advisor and she was hoping to be done after lunch. I explained we were going to go out for lunch and would check in with her when we get back. 1:15pm Got a call from Service advisor. Part shipped from Newmar was the wrong part, however she could have one shipped overnight via FedEx. She suggested taking off rear panel for repair and putting everything back together on Tuesday once she gets the part from Newmar. 4:pm They brought the coach back out; however, it took about 45 minutes to find us a place to park. Our place with the cone was taken. Found us a place in between some new coaches and got us hooked up. 5:15pm We noticed there was an issue with the power. Discovered that we only had power on one leg of the 220 volt 50amp shore power. I was able to plug up to an adjacent panel with no problems. My surge protection unit had shut us down when the error was discovered. Tuesday 03/19/19 8am: Went by service advisor and she explained she would call me as soon as parts arrive 11:15am was approached by another service advisor who saw us and asked could he help. He looked on computer and discovered that the part had come in. 11:30am: A delivery tech came to get the coach. 1:15pm Service Advisor (Ashely Breaux) explained that she had to leave for a doctor�s appointment but that the service advisor at the end of the hall would take care of me. 2:00pm: The new service advisor (did not get his name) came and told me the coach was repaired and ready to go. They had it out front. No paperwork was needed as I was under warranty. I received no paperwork, was told that it would be send to me by email. 2:03pm: I went out to look at coach. The first thing I did was to inspect the rear cargo door. I noticed that the support arm was not connected. 2:05pm I went to the same service advisor to inform him of this. 2:10pm 2 techs (a think one was named Jim) came out to look. They apologized and reattached the arm to the door. 2:20pm I tried to start the coach and it was very sluggish to start. I went back inside to the same service advisor and he sent the techs back out to look at it. They took it back to garage to do a load test on batteries. 2:40pm: Tech brought the coach back out and said it was ok. The load test showed that both batteries were good. They just had it unplugged too long. 3:15pm: We hooked up the tow vehicle and left the dealership to go home. After Service Inspection/Evaluation: Note: Motor Coach is kept in a climate-controlled garage. I took the coach out of the garage for washing. I had unhooked the 50amp electric before starting the coach. Once again it was very hard to start. After getting it cleaned up and back in the garage, I opened the rear cargo door (the same door that was repaired and that houses the chassis batteries) It fell down (not off) to the bottom part of the hinge. Careful inspection showed the retaining rings on the bottom of the bushing were missing. The door was never reinstalled properly. I was able to find the properly sized rings at a Lowes Home Improvement store. I reinstalled the door. The door support arm cylinder bracket was bent from the door falling. We removed it, bent it back and reattached it. It now works correctly. I called Newmar and they connected me to Spartan Chassis They had me do a basic battery check. When starting the coach unplugged it was showing a very low voltage (dropping down to 6.9vdc per silverleaf). They recommend me taking the batteries out and having them load tested. I had the batteries load tested at the local Advance Auto. It showed that one of the batteries had a bad cell. I replaced both batteries and that solved the problem. It would seem a proper load test was never done at the dealership. Next, we tested the hydraulics while looking for leaks in the solenoid area. No leaks were found. The hydraulic fluid level was about a quart low. I checked with Newmar to fill it to the recommended level. SUMMARY: Communication Skills: *** Wait Time ***** Customer kept informed of repairs: ***** Facility Appearance **** Cost of service N/A warranty Appearance of coach after service *** Customer Lounge: **** Service completed correctly No Follow-up by Service department None Would recommend for service No Was Motor Coach purchased from Dealership Yes Would purchase from this dealership again ? Overall Rating: * Recommendations: Response from Dealer: April 12/2019 Tim, Thank you for sharing this with me, it is one of the most in depth evaluations I have been able to review along with actually visualizing your entire experience while in service. I can hand pick a few parts of this that cause concern for me and what I am going to do is share with our new (as of yesterday) service manager to see if his thoughts are on the same page. May I have him call you to discuss this further? I apologize for the lack of getting specific items addressed as it looks like they were blatantly pointed out prior to your departure. I�m unsure of who worked on which components however a proper review of the repair orders will allow us to look this over. Also, did you ever receive the email of service records? If not, that needs to be rectified. Again, I appreciate you sharing this with me. It will help me and allow me to discuss it with the right parties across different departments. Best Regards, Chris Liseo |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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