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  Company
Mike Thompson RV
18240 Ward St., Fountain Valley, CA   92708
714-962-8624
Location on Google Maps           Latitude: 33.698456   Longitude: -117.945209
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  Date of Service:   7/7/2015
  Company Contact:   Rob Knudtsen
  Work Done on:   Travel Trailer
  Service Performed:   Took my trailer in for warranty work, while there they backed another trailer into mine and broke the door to the outside kitchen. They replaced the door but
did not replace the bent gas prop brackets, which one broke off later when I got home.
  Evaluation of Service Performed:   The work done on the trailer was very shoddy to say the least. Other than the brackets breaking, the sealant putty looked as if it was put on by a 3rd
grader and the door was not centered within the frame. I had other issues at the time I picked up my trailer, the price they quoted me prior to picking up
was $300 more when I got there. Rob Knudtsen, service rep was not willing to discuss it or go over the costs and just said, "you misunderstood me". I did
the walk-thru on repairs by myself, service rep did not come out or offer assistance, he probably knew the problems and was willing to let me never be a
customer again at Mike Thompson RV. So I hooked my trailer and drove home and finished repairing my trailer, including new gas prop brackets, centering
the door in the frame and removing excess putty. They will never touch my rig again nor will I ever refer or purchase another product from them.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   5/21/2013
  Company Contact:   Max Baddeley
  Work Done on:   Class A - Gasoline
  Service Performed:   Warranty work performed on a Tiffin Allegro which included several items such as slideout repair, shower stall realignment, water pump problem,
interior lights not working, window seals needing replaced. Other work included standard maintenance items such as lube, oil and filter change,
along with standard service check list items.
  Evaluation of Service Performed:   To begin with Max Baddeley, Service Advisor, contacted me on a regular basis, via phone, with service updates. When dropping off the coach, we
agreed on a completion date and MTRV lived up to the date to the day. All work was done as requested for both the warranty work and non-
warranty service work. I would highly recommend this dealership at this location and will continue to use this shop for our service needs in the
future.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   5/20/2008
  Work Done on:   Toy Hauler
  Service Performed:   When we bought our NRG toyhauler, our first trip out was an awful experience. We were unable to pump gas out of box. After spending countless hours on the phone with the service tech, cutting wires & attempting to get the pump operating, we failed & left mid trip back home. We were led to believe the entire unit was replaced but recently found out only a few parts were actually replaced. Despite the fact there was a recall and 2 yrs later it still does not operate, we can't get Mike Thompson, the manufacturer or our extended warranty company Western General to assist us. The transfer switch has failed, again no assistance and no coverage. We showed up to pick up our unit to which they claimed it was fixed. All labor was costing us $150.00. It's a good thing we checked it before we left because it was still not working. Shall we include the fact that they not only left huge smears of grease, oil and fingerprints on my inside walls but also on my mattress. My list of issues goes on and on and on. It's unfortunate but am glad to take my service elsewhere and will spread the word as well.
  Evaluation of Service Performed:   The quality of service is awful, cleanliness does not exist. Coverage, what coverage, a call back for further assistance will never happen. At least not from Mike Thompson. I am in the process of getting ready to upgrade to a larger unit and I can guarantee it will NOT be a product from Mike Thompson.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   3/21/2005
  Company Contact:   Hank Blyleven
  Work Done on:   Class A - Gasoline
  Service Performed:   1. Reseal roof caulk per Fleetwood recall.
2. Repair engine compartment light switch.
3. Repair grey water tank monitor - broken wire.
4. Repair right rear leveler jack check valve.
5. Repair front curtain track.
6. Repair ground fault in 110V circuitry.
  Evaluation of Service Performed:   This coach was purchased at this facility. Setting up the appointment and all work was completed as promised in a professional manner. Extra effort was expended to track down and repair the ground fault. It was caused by a wood screw shorting the common side of one circuit to ground. All work was performed on warranty.
  Value of Service:   Excellent
  Quality of Service:   Very Good
 
 
  Date of Service:   3/10/2005
  Work Done on:   Class A - Gasoline
  Service Performed:   Bought new Southwind 37C asked them to install a glass lighted handle in the entry door before we picked up the new coach.
  Evaluation of Service Performed:   Handle was left with screws sticking out, they scratched the paint in the locations, they drilled holes in the wrong location and left them, panel inside the door was left loose. I brought the coach back to rectify the damage done by them and the Coach stood in the yard for with no work being done until a called them 4 times a day and personally went there. The scratches and holes are still there, un-repaired.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   7/7/2002
  Work Done on:   5th Wheel Trailer
  Service Performed:   Purchased a new Hitchhiker and returned it for minor warranty work. It took two weeks and when I was told the work was done, it was not. I returned two times and three weeks later I returned and the work was still not finished. The repairs were very minor and Mike Thompson's' was more interested in making money on the non-warranty repairs not their purchasing customers. This was not the first time, I had two other contacts and all of them were very bad. I will not recommend Mike Thompson to any body and I will not return.
  Evaluation of Service Performed:   Very Poor. Not done as promised. Numerous complaints about their service department. They don't care about their buying customers.
  Value of Service:   Poor
  Quality of Service:   Poor



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