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Company
Gerzeny RV World 5600 Enterprise Parkway, Fort Myers, FL 33905 844-619-1622 Email Address: [email protected] Location on Google Maps Latitude: 26.665600 Longitude: -81.801230 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 1/28/2019 | ||
| Company Contact: | David Hakes | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Work was done, but not as specified. Work to repair water
intrusion was not done as specified. They originally stated that both the bathroom vent and the AC needed to be pulled, ceiling inspected and dried over several days, then re-inspected by technician and customer, then re- sealed. We agreed that I was to be called and allowed to see the unit when it was opened for inspect the ceiling. No call. No evidence of vent or AC removal. I followed up at the dealership only to find the unit sitting outside and sealed. In view of the time frame and no physical evidence of vent and AC removal, I believe they simply removed the sealant on the roof and installed new sealant. No inspection within the ceiling was done in my presence (as agreed was necessary) to confirm or deny water damage and possible mold. They resealed the unit and placed it outside without bothering to inform me. There is no evidence that the agreed upon work was done, only that the old sealant was replaced with new. They insist the work was done and want payment, but refuse to attest to or warrant the work in writing, even for 90 days. |
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| Evaluation of Service Performed: |
Without integrity. Doug repeatedly says one thing and does
another. He is not to be trusted. Days went by before they even started the work, I was told it would have to dry out over the weekend. I arrived on the weekend to follow-up to find the unit sealed against my express wishes and our original agreement. No way to see any possible water damage. They refuse to warranty that work, or even state in writing that the work was done as specified with full inspection of the interior ceiling, and confirmation that there was no moisture, water damage or mold present. As a new RVer, I purchased new from them, just so that I would have the safety of a warranty. I would not recommend Forest River products, and I would not recommend the Fort Myers service department. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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