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Date of Service:
Work Done on:
Class A - Diesel
Tow contractor was hired by CoachNet to tow my diesel
pusher motor home in Cochran, GA to a repair facility in
Warner Robins, GA.
Evaluation of Service Performed:
This tow operator was told by CoachNet that he would
have to remove driveline, and air up coach to tow.
Operator initially wanted to remove axles to tow, when
I told him no, he was supposed to remove driveline. He
gave me a argument, finally removing one end of shaft
and losing neddle bearings and cup. He than released
maxey brakes (parking brake) and refused to air up
suspension as required by Freightliner to prevent
damage to coach. The driver initially said "I got
this" indicating he didn't care what I said, he was
going to take the MH. I told him drop the vehicle and
I would get someone else to tow vehicle. I had already
told CoachNet what was going on and they instructed me
to tell driver to have his dispatch call Coachnet. The
driver called someone in Underwoods office, and put me
on the phone, I told him to call CoachNet, he refused
and in a totally arogent mannor told me they were
going to "drop vehicle in roadway". I then told him
they were not going to tow vehicle if it was not done
according to Freightliners, and CoachNets instruction.
He apparently told the driver to drop vehicle in the
street, which is what he did. Because the driver
accidently or intentionally dumped the needle bearing
out of one of the yoke cups, the driveline could not
be re-installed to drive the coach off the road or
back on my property. I called the Sheriff to assist
with traffic. CoachNet meanwhile arranged for a
different tow company, Warner Robins Towing to rescue
me and complet tow job. WR Towing did a great job, and
discovered the drive shaft was improperly secured and
would have likely destroyed the yokes on the
differential and or the driveshaft had Underwood towed
the MH. WR Towing also discovered during their safety
check that Underwoods driver had only partially
released the brakes, preventing a costly brake job. In
summary avoid UNDERWOOD TOWING, management and drivers
care nothing about potential damage to your coach, and
exhibited a completely gross negligent, vindictive
attitude. Avoid at all cost.