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Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and
the explanation of the problem from your perspective.
Date of Service:
Owner: Mr. Anklin Drew (owner, operator, manager)
Work Done on:
Drew's RV Tech's (DRVT's) failed to act in accordance with RV Industry Standards and failed to perform in a normal professional business manner during their
failed attempt to provide normal / professional RV repair service (brake work). The attempted repair service involved completely replacing brake assemblies
and hub / brake drum assemblies with all new parts on my 2013 Jayco Eagle travel trailer (4 total brake assemblies).
Evaluation of Service Performed:
The new brake assemblies & hub / drum assemblies were not properly installed and were not completely and accurately adjusted. Further, DRVT's applied
a significant over-charge to the cost of the new brake assemblies and the hub / drum assemblies.
Several attempts to recover part of the cost of the initial brake rework (payment refund) and subsequent 'on-the-road' emergency repairs, have failed.
DRVT's personnel and the owner, operator, manager of DRVT's business, Mr. Anklin Drew, have not responded (ignored), or in certain situations, acted in a
non-sympathetic, rude, and non-professional manner.
In summary, DRVT's has consistently refused to discuss any options for corrective actions and/or accept responsibility for the failed RV service / repair
The failed RV travel trailer brake service/repair is in violation of RVIA/RVDA (RV industry / dealers) safety standards; is in violation of certain Florida State
Statutes, Florida Motor Vehicle Repair License, Florida State Highway Safety standards / regulations (also, most other states), Federal Highway Safety
standards / regulations. Note: a ten thousand pound (10,000 lbs.) GVWR RV travel trailer, with sub-standard / sub-par performing brakes is a serious
(and, unacceptable) highway safety issue.