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  Company
Drew’s RV Techs
1601 Highway 41 South, Ruskin, FL   33570
8136457870
Email Address: drewsrvsales@gmail.com
Location on Google Maps           Latitude: 27.7061221   Longitude: -82.4381461
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  Date of Service:   6/4/2018
  Company Contact:   Owner: Mr. Anklin Drew (owner, operator, manager)
  Work Done on:   Travel Trailer
  Service Performed:   Drew's RV Tech's (DRVT's) failed to act in accordance with RV Industry Standards and failed to perform in a normal professional business manner during their
failed attempt to provide normal / professional RV repair service (brake work). The attempted repair service involved completely replacing brake assemblies
and hub / brake drum assemblies with all new parts on my 2013 Jayco Eagle travel trailer (4 total brake assemblies).
  Evaluation of Service Performed:   The new brake assemblies & hub / drum assemblies were not properly installed and were not completely and accurately adjusted. Further, DRVT's applied
a significant over-charge to the cost of the new brake assemblies and the hub / drum assemblies.

Several attempts to recover part of the cost of the initial brake rework (payment refund) and subsequent 'on-the-road' emergency repairs, have failed.
DRVT's personnel and the owner, operator, manager of DRVT's business, Mr. Anklin Drew, have not responded (ignored), or in certain situations, acted in a
non-sympathetic, rude, and non-professional manner.

In summary, DRVT's has consistently refused to discuss any options for corrective actions and/or accept responsibility for the failed RV service / repair
work.

The failed RV travel trailer brake service/repair is in violation of RVIA/RVDA (RV industry / dealers) safety standards; is in violation of certain Florida State
Statutes, Florida Motor Vehicle Repair License, Florida State Highway Safety standards / regulations (also, most other states), Federal Highway Safety
standards / regulations. Note: a ten thousand pound (10,000 lbs.) GVWR RV travel trailer, with sub-standard / sub-par performing brakes is a serious
(and, unacceptable) highway safety issue.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   3/21/2018
  Company Contact:   Drew
  Work Done on:   Class A - Diesel
  Service Performed:   Complete chassis service
  Evaluation of Service Performed:   Outstanding
  Value of Service:   Excellent
  Quality of Service:   Excellent



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