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Company
Drew�s RV Techs 1601 Highway 41 South, Ruskin, FL 33570 8136457870 Email Address: [email protected] Location on Google Maps Latitude: 27.7061221 Longitude: -82.4381461 Company web site click here |
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| Date of Service: | 6/4/2018 | ||
| Company Contact: | Owner: Mr. Anklin Drew (owner, operator, manager) | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Drew's RV Tech's (DRVT's) failed to act in accordance with RV Industry Standards and failed to perform in a normal professional business manner during their
failed attempt to provide normal / professional RV repair service (brake work). The attempted repair service involved completely replacing brake assemblies and hub / brake drum assemblies with all new parts on my 2013 Jayco Eagle travel trailer (4 total brake assemblies). |
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| Evaluation of Service Performed: |
The new brake assemblies & hub / drum assemblies were not properly installed and were not completely and accurately adjusted. Further, DRVT's applied
a significant over-charge to the cost of the new brake assemblies and the hub / drum assemblies. Several attempts to recover part of the cost of the initial brake rework (payment refund) and subsequent 'on-the-road' emergency repairs, have failed. DRVT's personnel and the owner, operator, manager of DRVT's business, Mr. Anklin Drew, have not responded (ignored), or in certain situations, acted in a non-sympathetic, rude, and non-professional manner. In summary, DRVT's has consistently refused to discuss any options for corrective actions and/or accept responsibility for the failed RV service / repair work. The failed RV travel trailer brake service/repair is in violation of RVIA/RVDA (RV industry / dealers) safety standards; is in violation of certain Florida State Statutes, Florida Motor Vehicle Repair License, Florida State Highway Safety standards / regulations (also, most other states), Federal Highway Safety standards / regulations. Note: a ten thousand pound (10,000 lbs.) GVWR RV travel trailer, with sub-standard / sub-par performing brakes is a serious (and, unacceptable) highway safety issue. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 3/21/2018 | ||
| Company Contact: | Drew | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Complete chassis service | ||
| Evaluation of Service Performed: | Outstanding | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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