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Holman Motors RV
4837 Elick Lane, Batavia, OH   45103
Email Address: rvsales@holmanmotors.com
Location on Google Maps           Latitude: 39.0927873   Longitude: -84.2457316
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  Date of Service:   2/1/2018
  Work Done on:   5th Wheel Trailer
  Service Performed:   Add slide covers, fix inside slide seals, install heavy
duty shackle kit.
  Evaluation of Service Performed:   Let me first start by saying I swore I'd never come to
this dealer again in a previous review, but I'm very
limited due to my camper size. I had previously had
work done at this dealership and had one of the worst
experiences of my life, I however decided maybe it was
a perfect storm and I'd give them one last shot. This
time when I took my camper down I spoke with my service
writer and gave him detailed notes of what I wanted.
The camper was dropped off on December 2nd 2017 as per
the appointment they had me scheduled for, the repairs
were not completed until February 12th 2018! When I
picked my camper up we noticed they had installed slide
covers we had not requested. My wife called the
service writer and he explained that these were the
covers they installed on all campers and had not had
any issues with them. She explained that although that
was great it wasn't what we requested and were quoted
on. The service writer explained that they would have
to call us back the following Monday after doing some
investigation, when they called back they explained
that the covers we requested were going to be an
additional 600 dollars and we needed to bring the
camper back down for them to re-work. She explained
this would not be acceptable as we had discussed and
been quoted on what we originally wanted. After
getting the service manager involved they decided to
replace with what we wanted for no additional charge.
We are about an hour from this dealer, so now we have
to take the camper back to the dealer and hope that
they install the correct parts as requested and in a
timely manner as we are leaving for a trip in two
weeks. I can honestly say every time we have been here
for service we have left feeling like nobody cares
about anything other than the thousands of dollars we
have spent.
  Value of Service:   Fair
  Quality of Service:   Poor
  Date of Service:   3/1/2016
  Work Done on:   5th Wheel Trailer
  Service Performed:   Very disappointed in this dealership! I spent 65k on
a Toy Hauler and the sales aspect was very nice and
easy, however service is a very different department…
I had issues with one of my slides, I took my RV down
for service and was told they were about two weeks out
(which was not a problem) when I was contacted by
service about two weeks later stating I had an issue
that was going to cost 4,600.00 (non-warranty item) to
fix I was given nothing but a run around. My service
writer not only lied bold face to my wife while trying
to figure out if they could do any better on the fix
price,(stating he had already had conversations with
me, that never occurred) he would not communicate as HE
promised. We were told we would receive calls
confirming pricing, or estimated dates and never
received return calls as promised. I admit that we
were very ready to just know what the fix was going to
cost so we could simply ok the fix and move on thus
being slightly impatient, however when we were told we
would receive calls and never did I felt like we were
begging Holman to take nearly 5k from us. Only after a
rather heated conversation with my service writer did
he confirm the price is what the price is. At that
point I decided I’d spend my money with someone who was
more concerned about me as a customer for the future
and not a number to the bottom line. To top this off
when I showed up to pick up my camper to take it to
another service provider I was informed it was hit by
another camper in their lot! At that point I was held
hostage by the damage they had to repair on their own.
  Evaluation of Service Performed:   I’m very disappointed that we were not able to build a
good working relationship with this dealer and can
honestly say that service has definitely lost a future
sale for this dealership, as well I will avoid them like
the plague when it comes to service in the future.
  Value of Service:   Poor
  Quality of Service:   Poor

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