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  Company
B&L Automotive
10 Poplar St, Page, AZ   86040
928-645-3276
Email Address: b_lauto@canyoncountry.net
Location on Google Maps           Latitude: 36.9218415   Longitude: -111.4584077
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  Date of Service:   10/9/2017
  Work Done on:   Tow Vehicle
  Service Performed:   Diagnosis of fuel line issues, replacement of fuel
filter components.
  Evaluation of Service Performed:   Recently travelling through the area, and my 2007
GMC Sierra diesel 3500 dually pulling a 26ft trailer
lost power outside of Page AZ. It was mid afternoon
and calling around to various shops, several of
them recommended I contact B&L. Called them, they
said bring it in and they would take a look. I was
able to limp it to their shop.

Chad, the technician, pulled the codes (and not with
just a OBD scanner), and everything pointed to a
fuel line problem. Replaced the fuel filter and
took off again, but only got a few miles along when
the same thing happened. Again limped it back to
B&L (at 4:45pm), and Chad said he would need to look
at the diagnostics more closely in the morning.
Mike the manager offered to let us stay outside
their shop in the trailer and provided a 30 amp
electric hookup.

The following morning, more extensive diagnostics
didn't reveal a source of the problem. Chad said he
had done some research after hours at home, to see
if he could come up with a solution. Chad said that
GM had changed some diagnostics specs beyond his
equipment, and that it would be best to have any
further diagnostics done at a GM dealer. There are
none close by, the closest being over 100 miles out
of the way. He said there were several parts that
could be replaced, but couldn't say for sure if that
would resolve the issue. He said he just couldn't
see throwing money at the problem without knowing
the specifics. Chad had taken the truck out several
times without the trailer and couldn't duplicate the
problem, even going up some of the steep hills
around Page.

Chad also suggested that I get an OBD2 scanner to
plug in and monitor the codes if this happened
again, since it seemed to occur with the trailer
attached. Picked up one at O'Reilly and on my way.
Destination was the North Rim of the Grand Canyon,
not a place one wants to have vehicle issues. Able
to make it there, with only one situation with codes
showing up, and that was going up a long uphill to
the top. No loss of power, and reset the OBD
Scanner and continued on. This was the first leg of
a 2000 mile round trip from Colorado. The rest of
the trip was completely uneventful, no issues at
all.

My speculation? Either the diesel fuel I'd gotten
in Page was bad and created the problem, or the
replacement of the fuel filter components resolved
it. Or a combination of both. After refilling my
diesel fuel, no additional problems at all.

I can't say enough good things about Chad the
technician, or Mike the manager. They were willing
to take my truck in late in their day, take a look
at it, and then get it in first thing in the
following morning. They let us stay there, saving
me from having to try to get an RV spot somewhere in
town. And Chad was completely honest about wanting
to resolve the issue but that due to equipment
limitations, couldn't get an accurate resolution.

Both are such a wonderful example of what good
customer service should be about. Chad went out of
his way to try to get this resolved, even
researching at home after he was "off the clock".
This shows to me that he's a man of integrity and
honesty. And in a way, he did actually resolve the
issue, since I had no further issues of any
consequence for the remainder of the trip, which
consisted of driving across northern Arizona and
southern Colorado, through high desert and mountain
passes.

I highly recommend B & L Automotive in Page AZ for
any automotive needs, gas or diesel. Thank you,
Chad and Mike!
  Value of Service:   Excellent
  Quality of Service:   Excellent



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