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Date of Service:
Work Done on:
Water heater repair;
Inspect and replace wheel bearings
Evaluation of Service Performed:
Wheel bearings seem to be fine, however the
water heater was supposed to be warranty, owner
and mechanics were told several
times, they did not call for warranty
authorization. Forced us to pay by cash at
5 pm on Friday, would not take credit card.
Locked trailer coupler, blocked us
in,yelled, cursed, and threatened to leave
it locked for weekend. Would not give bad
part to me so I could send to suburban for
credit, had to call suburban following
Monday, they called him to get him to send
part to them. He was going to bill them
for warranty work after we already paid.
Charged 160 for board, 130 for labor, 2
hrs to diagnose and replace a board that
takes about 15 minutes to do. Sounds like
attempted fraud to me.