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  Company
Travel Country RV Center
530 Florida Gateway Center Blvd., Lake City, FL   32024
904 752 3723
Email Address: Info@TravelCountryRV.com
Location on Google Maps           Latitude: 30.174202   Longitude: -82.687568
 
 
 
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  Date of Service:   4/15/2005
  Company Contact:   Jeff Dillard
  Work Done on:   Class A - Gasoline
  Service Performed:   I purchased a used RV from Travel Country RV Center in Lake City Florida toward the end of summer last year and there where a few items needing to be repaired. Mike the repairman corrected as best he could the items, which is not even close to being acceptable, I should have checked each item closely but since they where very minor felt they should have been completed correctly... live and learn.

After a few days on the road some repaired items failed. Minor in nature but none the less items that if had been repaired correctly would have made our traveling experience, our first time in a motor home, much more enjoyable and would not have caused additional damage. So after the trip I talked to the sales manager, Jeff Dillard, along with the salesman, Ron Ley, at Travel Country RV Center in Lake City Florida and he agreed to re-repair the items including repairing an additional problem that was over looked, and if known by Travel Country RV was not brought to my attention, repairing the joint where the canvas roof meets the front fiberglass nose cone, which I did not know of at the time of purchase but was found with-in the first month of ownership. I told him we are using the unit and when should we bring it in. Anytime is fine. OK. So I thought. Temporary repairs were done to the roof.

Well because of the 4-5 storms/hurricanes we had and leaving the area for these and then work and I made several trips to the dealer and each time they where very busy could I wait. Certainly as winter set in we stored the RV for the season. Well spring came and planning started so in March I called to make arrangements for the repairs.

I contacted the service manager and they said that in three weeks to bring in for service. So I thought all was set for the repairs. Upon arrival I was informed that they are 10-12 days behind and they would do the repairs. Which are to me under warranty. Fine. After a week with the coach sitting at the RV Center I get a call. Seems the service manager said we are confused which awning do I want repaired. I said the one that is torn... duh. Then she said we cannot do the warranty repairs because sales does not want to pay and it is not up to the service department to repair but that sales has to be billed and to pay. Transfer money, on paper, from one department to another. Obviously sales does not want to show this as an expense/liability and service wants the credit. As always the consumer is caught in the middle over two departments feuding over who's responsibility it is to re-repair defective workmanship and stand behind their word to do the warranty repairs.

So, I went there and meet with the salesman, Ron Ley (whom I have known for 5 years and we both come from the same small town in south Florida, and I consider a good friend, still do as his hands are tied) and he said "there is nothing I can do". I said the sales manager had agreed to do the repairs and said the items would be taken care of. "I know that" he said "but there is nothing I can do" was Ron's response... "I tried." As well he did several times. (Ron is not the typical salesman, I trust him).

To top that I asked to talk directly with the sales manager Jeff Dillard and was told he is too busy to see me. Seems more like I don't want to discuses this or see you or anything else... and certainly don't remind me of what I said about repairing the warranty items. I paid the money for the RV and now he is TOO BUSY to see a customer.

So what items needed attention under warranty, well the sliding door to the aft cabin is missing a small bracket and screw. Fixed once when we purchased the coach...for about a day (a small screw installed, no bracket). 2nd, the canvas roof. Not a big deal but none the less needs a stitch or two in time to be safe. And that is all. Any other small items I can do myself.

So now I will take the motor home to another dealer, have the repairs done correctly this time and pay for them out of my own pocket. So much for the word of a used motor home dealer. Oh, one more thing the "mechanic" who did the original repairs... well he is no longer working there. I wonder why... poor workmanship or ????

So be alert to this bait and switch, my word is my bond rhetoric. Don't take this dealers word for anything. As for the salesman, he is still a good friend.
  Evaluation of Service Performed:   No work performed.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   4/15/2005
  Company Contact:   Jeff Dillard
  Work Done on:   Class A - Gasoline
  Service Performed:   The coach is a 2000 Damon Intruder. After being turned down for Travel Country RV warranty repairs (repairs Travel Country assured me they would perform when we purchased the used coach from them) in Lake City Florida I contacted the Damon Corporation and asked for the name of the next closes Damon Dealer. Also talked to Randy Denton, Damon Service Manager, about a possible warranty repair by the factory. Randy asked me to take it to a Damon dealer for inspection.
  Evaluation of Service Performed:   Poor, no worked performed even though Travel Country RV said it would perform under their warranty.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   12/20/2004
  Work Done on:   Class A - Diesel
  Service Performed:   West of Lake City the stop lights ceased to function and cruise control would not release when stepping on the brake pedal. Called this dealer, described the problem in detail and asked if they could fix it. They said yes, but it was Friday, the afternoon was devoted to the Christmas party and no one would be working till Monday. We camped 3 nights and on Monday morning went into the dealer to get the work done. Without any apology, the service manager said that this was a chassis problem and they would not work on it. There was absolutely not the slightest concern on their part for the fact they said they would fix the problem on Monday and had me lose 3 days off my schedule for nothing. The problem was a defective breaker replaced in 15 minutes by another place 120 miles further down the road. You don't want to do business with people like that!
  Evaluation of Service Performed:   Since no work was done, there's nothing to evaluate. However if their dedication to quality of work is anything like a concern for customer satisfaction, you don't want any part of it.
  Value of Service:   Poor
  Quality of Service:   Poor



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