RV Service Reviews RV Service Reviews Home Page
Where RV Owners Evaluate Service Facilities!

  Company
My Keys Mobile
3863 George St, Big Pine Key, FL   33043
3058724002
Email Address: [email protected]
Location on Google Maps           Latitude: 24.7252280   Longitude: -81.3964300
 
 
 
To add a review for this company click here

 
 

Important Information

The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site.

If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   12/11/2020
  Work Done on:   Class A - Diesel
  Service Performed:   Routine Maintenance
  Evaluation of Service Performed:   Beyond Horrific Experience..

I first contacted My Keys Mobile Equipment &
Trucking Repair on Thursday, the 3rd of December.
We made an appointment for our motorcoach to have an
annual service done which was to include an oil
change, transmission fluid change, new fuel filters,
oil filters, air filters, lube of the chassis and an
overall maintenance service. I was somewhat
encouraged after talking to Stephanie on the
telephone and based on the limited but positive
online reviews, we figured that we would get good
service.

That same day, minutes after talking to them, I
texted them a confirmation as well as our VIN number
that they would need to order parts. That was done
at 09:56am on the 3rd. The message was read
moments later by her as I get a read confirmation.

I followed up with them on Monday the 6th at
11:23am. She responded at 5:18pm asking what the
appointment was for again. Umm.. you don’t
remember what work you are doing??? Concern #1.

After explaining what maintenance we wanted done,
she indicated that she needed the VIN. I
reminded her that it had been sent on the 3rd.
Concern #2.

I questioned parts and she indicated that “NAPA is
stocked up” and “no worries”. We had been very
specific that we do not use low-end Napa parts on
our coach. We only use Cummings Approved parts and
fluids. Some mechanics say that it’s basically
the same stuff, however we are more comfortable
paying more for approved parts.

My girlfriend and I own local businesses, for us to
take time off means that our offices are closed and
that we are not making any money. We specifically
took the morning of Tuesday the 7th off and expected
the tech at 8am as scheduled and confirmed by them.

We received a text at 8am that she needed to talk to
us. It seems that Napa was not as stocked as she
thought and they were unable to get parts they
needed for the job and rescheduled for Friday the
11th. So, we just lost a morning where our
businesses were closed because they did not properly
plan and now have to wait three days and take more
time off from work.

She suggested that we just leave her the keys to our
coach and we didn’t need to be there. Yea, like
that is going to happen.

On the 10th, she confirmed that they had everything
they needed and that they were good to go. That
was positive. If only it were true and not
another lie.

Friday morning the 10th we were up and waiting at
8am. No tech. At 08:30am, I texted and asked
when the tech would arrive. I was told 9am. Ok,
disappointing, but we can wait. At 09:30am, we
called. Turns out he was still getting parts.

More bothersome was that during that telephone call,
she indicated that yesterday was her husbands
birthday and they partied late and she let him sleep
in. So, let me get this straight… You and your
husband tied one on, are hungover, lied about having
parts and then want to come work on my $350,000
motor home? Really?

After all of the problems we had ZERO confidence in
their ability. The man may actually be a good
mechanic, but the lack of professionalism and all of
the problems just getting to an appointment kills
any chance they would have of impressing us or any
customer.

We texted them to cancel the appointment. Stephanie
instantly texted me that she was ok to cancel and
but he was “around the corner” anyway. Then tells
me to have a blessed day…..

As I drove through Big Pine Key miles from our home,
his truck was sitting at Napa. So, yet another
lie.

There are VERY limited options to work on a large
motorhome in the Florida Keys. Most diesel
mechanics are focused on marine engines and very few
have motorhome / large truck experience. You can
add these folks to the list of who to avoid.

Again, he may be a good mechanic, but the back
office operation totally kills any chance of
conducting business professionally. This won’t
be tolerated for long in the RV community. I’ve
notified all local RV parks of my experience and I
hope others that have expensive coaches heed the
warning and avoid this company.

They are exactly why companies in the keys have bad
reputations.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
 
 
  Date of Service:   3/10/2017
  Company Contact:   Julius Carrera
  Work Done on:   Class A - Gasoline
  Service Performed:   Our APB failed while at Boyd's Camp Ground in Key
West. This first company we called referred us to My
Keys and he had us on the road within a half hour of
arriving at our site.
  Evaluation of Service Performed:   We were extremely pleased. Julius seemed familiar
with the Workhouse chassis and knew just what to do
to disconnect the brake and get us on our way. His
truck was well equipped and he seemed ready to
handle just about anything. We would highly
recommend his service.
  Value of Service:   Very Good
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   3/15/2015
  Work Done on:   Class A - Gasoline
  Service Performed:   We use My Keys 3 times over 4 years. 1st was a miss
in the v10 engine. Julius diagnosed a bad coil and
replaced it in a couple of hours. Two other times
as we were leaving NAS KW we lost our brakes. Both
times he had us on the road in less than 3 hours.
  Evaluation of Service Performed:   His work us great. He does not take advantage of us
tourist at the end of the road. He really knows the
truck end of a RV.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]



Page last updated: 11/30/2022 Legal Notice Our Privacy Statement For problems or suggestions: webmaster