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  Company
Shade Pro
2505 Folex Way, Spring Valley, CA   91978
619-660-7400
Email Address: customerservice@shadepro.net
Location on Google Maps           Latitude: 32.7255002   Longitude: -116.9652003
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  Date of Service:   1/16/2017
  Company Contact:   Mike
  Work Done on:   5th Wheel Trailer
  Service Performed:   I made an appointment through the owner of Shade Pro
Mike at their booth in Quartzsite, AZ. last January
16th to have our awning material and motor
replaced. I gave him the make and length of our
awning on our Montana 5th wheel, one of the most
common RVís on the road. The following week the
service tech shows up with a 2 piece awning instead
of a 1 piece. I was never asked if ours was a 1 or a
2 piece awning. The service tech got on the phone
and said that they needed material for a 1 piece
9100 and was told that it would have to be made and
it would be about a week. He also quoted $499 for a
new motor but said another option was a used motor
for $100. I said I would go with a used one.
More than a week went by with no phone call so I
stopped at their booth again and spoke to a lady.
She said the material wasnít in yet and that it
would be the first week in February. After again
hearing nothing into the second week of February I
phoned on the 10th and the customer service rep said
he didnít show anything about the material and motor
but showed our appointment was for 9 am February,
14th. Just to be certain there wasnít going to be
another screw up I phoned again on the 13th and
spoke with the same fellow. He assured me that
everything was ready for my appointment the next
day.

A different service tech shows up, again with the
wrong awning material! He also told me the motors
are $799 and that they donít carry or sell used
motors! He checks his computer and doesnít find
anything that was ordered with the first service
tech. Heís pissed and Iím pissed so he gets on the
phone to clear things up. He enters a new order and
prints me out an installation order for the
following Saturday at 9 am on the 18th.
As it turned out the 18th was a stormy day so we
were expecting the courtesy of a phone call to
reschedule. As of the 27th weíve yet to hear
anything from Shade Pro. Never before in 7 years of
full-time RVing have I dealt with such an
incompetent company!
  Evaluation of Service Performed:   I sent the above letter to their website contact 5
days ago and have had no contact from them. Although
my review was reworded for this website the content of
the letter is the exact same.
  Value of Service:   Poor
  Quality of Service:   Poor



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