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Company
Shade Pro 2505 Folex Way, Spring Valley, CA 91978 619-660-7400 Email Address: [email protected] Location on Google Maps Latitude: 32.7255002 Longitude: -116.9652003 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 1/16/2017 | ||
| Company Contact: | Mike | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
I made an appointment through the owner of Shade Pro
Mike at their booth in Quartzsite, AZ. last January 16th to have our awning material and motor replaced. I gave him the make and length of our awning on our Montana 5th wheel, one of the most common RV�s on the road. The following week the service tech shows up with a 2 piece awning instead of a 1 piece. I was never asked if ours was a 1 or a 2 piece awning. The service tech got on the phone and said that they needed material for a 1 piece 9100 and was told that it would have to be made and it would be about a week. He also quoted $499 for a new motor but said another option was a used motor for $100. I said I would go with a used one. More than a week went by with no phone call so I stopped at their booth again and spoke to a lady. She said the material wasn�t in yet and that it would be the first week in February. After again hearing nothing into the second week of February I phoned on the 10th and the customer service rep said he didn�t show anything about the material and motor but showed our appointment was for 9 am February, 14th. Just to be certain there wasn�t going to be another screw up I phoned again on the 13th and spoke with the same fellow. He assured me that everything was ready for my appointment the next day. A different service tech shows up, again with the wrong awning material! He also told me the motors are $799 and that they don�t carry or sell used motors! He checks his computer and doesn�t find anything that was ordered with the first service tech. He�s pissed and I�m pissed so he gets on the phone to clear things up. He enters a new order and prints me out an installation order for the following Saturday at 9 am on the 18th. As it turned out the 18th was a stormy day so we were expecting the courtesy of a phone call to reschedule. As of the 27th we�ve yet to hear anything from Shade Pro. Never before in 7 years of full-time RVing have I dealt with such an incompetent company! |
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| Evaluation of Service Performed: |
I sent the above letter to their website contact 5
days ago and have had no contact from them. Although my review was reworded for this website the content of the letter is the exact same. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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