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  Company
General RV
3063 Greensburg Rd, North Canton, OH   44720
330 896-8977
Email Address: BSTEWART@GENERALRV.COM
Location on Google Maps           Latitude: 40.9295814   Longitude: -81.4352897
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  Date of Service:   10/15/2016
  Work Done on:   Travel Trailer
  Service Performed:   After having two flat tires on trip to Disney World, we returned home. The
trailer had acquired about 4000 miles on it in a little over a year. It was out
of warranty, but only by a couple of months. It was found that BOTH rims
leaked where they were pressed together. At first, the service department
said there was nothing they could do. After I posted this on FB, they said
they would replace ONE rim but I was on my own for the other. I ended up
paying $60 for a new rim to fix and extreme safety issue.
  Evaluation of Service Performed:   This was a typical sales person response... "it's not our fault", "its out of
warranty", "call the supplier, not us"..... while it's true it was not their fault, in
the interest of future sales, they should have at least attempted a fix. It
would have much more weight if the dealer called the supplier and not a
single owner. I give it a fair value cause they did fix one, but quality was
indeed poor.
  Value of Service:   Fair
  Quality of Service:   Poor
  Email Address of Reviewer:   HouselessNotHomeless@yahoo.com



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