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Date of Service:
Work Done on:
Class A - Gasoline
DO NOT USE THESE PEOPLE! We called in here when we had an issue with our RV, (leaking hydraulic pipe) on a Thursday. We pulled up and I went in to talk
to them. They didn't seem to want to actually look at the issue and just said it would be the pipes which they could get in a couple of days. We went onto
our campsite and then our generator failed. I phoned them up and they said they had an RV technician that could deal with it, so on the Friday we dropped
the RV up to them and left it with them for the day. We went back at the end of the day and it wasn’t fixed, so they took the generator out of the rig and we
arranged for all the work to be finalized the following Wednesday. A clear 5 days. They said that was easy to accomplish. We phoned them on the Monday
to ask if we were all set for Wednesday, “yes” they said. How is the generator? “We haven't looked at it yet, but it will be done” Matt replied.
Wednesday we dropped off the RV and left it with them “it will be done by 4pm”. It wasn’t and it still wasn’t by 8pm, the rig was still in bits, the slide out
couldn’t be moved and the bed was still in pieces, we couldn’t sleep in our home, so “Landon” said he would get us a hotel room for free for 2 to 3 nights
while they resolved the issues.
While the rig was with them we told Landon (the boss) to keep it secure because it is our home,. We went past at 9pm one night and tried the door and it
had been left unlocked, so the following day we went back in and reiterated our concerns (To Matt) about security “I’ll make sure I tell them and it wont
happen again” We past again the following night after closing and again it had been left unlocked. These guys avoided us as much as they could each time
we returned; they would disappear behind trucks or back offices or ignore us.
They had ordered the wrong hydraulic pipes and were throwing parts at the generator, fuel filter, fuel pump, carburetor etc. We had to leave them on the
Saturday with no working generator and pipes still leaking. We had camp site bookings that we were losing money on and they just kept promising that we
can get this part and that part on Monday. We had lost all trust and faith in them, enough was enough. $510 for “parts” plus a further $510 for labour
worse off and nothing fixed, oil on my carpets, my baseball cap, and step carpets. When I challenged the charge one of them (Matt) got aggressive and
confrontational. But I did get $100 off.
A week later I took the rig to another repair centre in St George, and their Cummings technician diagnosed the issue with the generator the same day and
fixed it the next. It was none of the parts that Cedar City guys had “changed” and he also informed us that the “new” Carburettor I had been charged for
had just been cleaned and was still the old one and my Generator exhaust pipe was missing. I drove 60 miles back to Cedar City and confronted “Landon”
the boss who again had disappeared into an office. “oh, my fitter must have replaced the old one in error” So that’s how he paid for the hotel room!!!
I got the $350 back for the carburetor and he found my exhaust pipe for the generator. After closer inspection two weeks later I found that they had
literally chiseled a hole in the bottom of the rig to try to fit the oversized hoses that they had got. Pictures available on request!
If you treasure your property and your wallet, avoid this place at all costs. I shall be reporting them to both the BBB (Better Business Bureau) and NFIB
(National Federation of Independent Business Owners). They are a disgrace and a very poor advertisement for American service. Avoid at all costs.
Evaluation of Service Performed:
Awful, liars con artists and rip off merchants, charged for parts they did not replace.