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  Company
Innovative CoachWorks
1030 Holly Street, Junction City, OR   97448
541-998-1504
Email Address: matt@innovativecoachworks.com
Location on Google Maps           Latitude: 44.2228877   Longitude: -123.2037376
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  Date of Service:   10/30/2005
  Work Done on:   Class A - Diesel
  Service Performed:   I made a huge mistake by listening to a referral to Innovative Coach Works
to work on the AV system in the Country Coach that we had just purchased.
All I wanted was to have the front plasma TV replaced because it was having
problems. I suggested to the owner of Innovative Coach Works that I would
like to purchase a new TV and him them install it.The owner insisted that
we would have to purchase the TV through them. So we bought a 40”
Samsung 4D Smart TV for $800 only to find out later that had we purchased
it ourselves it would have only cost around $500. Unfortunately that wasn’t
the only problem we encountered. Here is a quick list of our other
problems:
• We were told that the Bose system in the coach would not work with
the new TV and so it had to be replaced. We are not sure that was the case.
• They installed a new system which did not have near the capabilities of
the original system that they removed.
• We wanted the in-motion satellite dish from our former coach removed
and placed on our newly purchased coach, but ICW insisted that it was just
as inexpensive to buy a new one. That was not true.
• Before we had a chance to discuss where the in-motion dish would be
installed the techs had already installed it only a short distance from the
front air conditioner. When we drove the coach we discovered that we kept
losing reception. When we checked with Winegard, the dish manufacturer,
they said that the dish had been installed too close to the air conditioner,
but ICW refused to move the dish because they were leaving for Indio, CA.
• Months later ICW agree to pay $300 to have the dish moved by an RV
dealer near our home. The tech told the RV dealer to splice the cable and
move the dish. Unfortunately that didn’t work because when the RV dealer
contacted Winegard they were told they couldn’t safely splice the cable. So
they moved the dish as far as they could without splicing, but there was still
a problem.
• In June we returned to Junction City to have some work done on the
Coach and approached ICW to move the dish to an appropriate place. They
refused. So we are left with a potential fire hazard in our front TV when it is
stored in the ceiling of the coach for travel.
• All of the work on the AV system Innovative Coach Works cost us
$4300 and we still do not have an AV system as good as the one that they
removed or an in-motion dish that works as well as the one we had on our
previous coach.
• As an interesting side note, we did not get a bid for the work nor see an
invoice until AFTER we had paid the money they said we owed.

I guess this is a lesson well learned. Check out the people to whom you
have been referred before having them do any work for you. Sit down and
discuss what needs to be done, why and how before work begins. Get a bid
that specifies the costs involved. Walk away if you’re not happy rather than
living with something that makes you unhappy.
  Evaluation of Service Performed:   Worst I have ever had.
  Value of Service:   Poor
  Quality of Service:   Poor



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