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Company
Cummins Northeast 177 Rocus Street, Springfield, MA 01104 413-737-2659 Location on Google Maps Latitude: 42.1468510 Longitude: -72.5367250 Company web site click here |
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| Date of Service: | 8/1/2016 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Our Onan HGJAB Generator would not hold much load.
Engine stayed running at a constant speed but the generator would trigger an under-frequency on my inverter with basically any application of load. I brought it to Cummins Northeast in Springfield, they troubleshot it and found the main issue was the belt tensioner assembly was frozen in place with sand and other gunk the generator stirred up during our frequent dry camping. They also had to replace the main chassis, lots of hardware etc, as well as the belt and tensioner. Also had them adjust valve lash and do a PM. |
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| Evaluation of Service Performed: |
Could not ask for a better outcome. Todd Lombard,
the service manager, was very courteous, answered all my questions and scheduled the dropoff to coincide when we were driving by. Pick up was scheduled the morning we were to arrive at the FMCA Family Reunion which was in West Springfield, Leonard had the generator re-installed in a little over an hour. Leonard mentioned that he had run a complete load test of the generator before he reinstalled it and it was staying within specs to a little over full load. Total cost quoted was over $1800, but it turned out the warranty covered all but the PM portion so I paid only $400! The drive belt and related parts on this particular generator have a lifetime parts and labor warranty for the original owner. I was pleasantly surprised when the cost of replacing the chassis and hardware was covered as well as the cost of removing and replacing the generator and the drive belt and tensioner. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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