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  Company
Camping World
7805 Ace Place, Cedar Falls, IA   50613
319-242-3761
Location on Google Maps           Latitude: 42.4672263   Longitude: -92.4434795
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  Date of Service:   10/21/2015
  Company Contact:   Mike Schley
  Work Done on:   Class A - Diesel
  Service Performed:   We bought our camper three years ago to travel and work in. Haven't had many issues until recently. The spring on one of our slide awnings broke and it
caused some bent brackets and torn awning. We were planning on taking a plane to visit our family so I thought I would let Camping World know so we
could order parts and get it fixed while on vacation. I called them about 4 weeks before we were to drop it off so they could get parts. I was assured that
most of the parts were in stock. During the period before we left, I thought of some other issues that needed attention and let them know about them. I
also reminded them several times about the fact that we lived in our RV and would need it back on the day we returned. We were to drop it off on a
Thursday and pick it up the following Thursday. I was told that most of the parts were in stock and could be fixed quickly.

Two days before we were to pick it up I emailed to inquire about the progress. The return email said most of the things were fixed. I should also mention
that we bought an extended service agreement from Camping World. I called on the day we were to pick it up and was told that they extended the slide to
get serial numbers and the awning wouldn't retract and the awning was hanging down and it couldn't be driven. Also nothing else was fixed because they
hadn't received the ok from Camping World to fix the items yet. I asked them to make it so that we could drive it.

Two weeks went by and I received an email saying they got approval and would be ordering parts. Two more weeks will pass this week without any
consideration that it gets cold in the winter and we will not be able to move it soon because of low temperatures. I have asked several times about why
they couldn't order the parts when I first called and why it wasn't done when they said it was. The service guy has no sense of urgency and doesn't seem to
care. The manager has helped us get it driveable but not much else. Sure we can bring it in in December, but plastic and cords and water all don't stay
flexible in the cold and I don't want to break more stuff. The good news is we only paid $5500 for their extended coverage and I won't quit telling people
how great we have been treated for a while.
  Evaluation of Service Performed:   Poor

  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   mmiille@yahoo.com



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