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Date of Service:
Cheryl Polley - Service Manager
Work Done on:
Purchase and install skylight.
Evaluation of Service Performed:
Estimate was provided prior to start of work. When trailer was picked up invoiced cost was higher. When I reminded the customer service representative of
the estimate he redid the invoice to match the estimate. To provide some insight into their charges they billed 8X1" whitehead screws at $1.99 each. I
purchased a box of 100 for $12.95 (<13 cents each). Price is not the primary issue however. The problem is the lack of quality work, failure of the work
performed and refusal to stand behind their work. I had photo documentation of the failed repairs but the service manager had no interest in seeing the
photos. I had a new roof installed (including new plywood base) by a repair shop in Maryland. I was set to depart for Florida before the skylight arrived so
the shop in Maryland gave me a credit for the skylight and the installation. We departed for Florida and I called ahead to schedule the skylight installation
in the new roof. The installation was completed in March 2015. I completed our vacation and headed back home to Maryland. Monthly checks of the roof
were performed in accordance with the roof installation company's direction. I noticed that they used Flo Seal (for metal roofs) to seal the skylight instead
of Lap Seal (for rubber roofs). Contacted manufacturer representative for Flo Seal who confirmed that Flo Seal is for metal not rubber roofs. Two problems
with using Flo Seal on rubber roofs, can actually react with the rubber and it does not have the same elastic properties as Lap Seal. So, long story short my
skylight problems worsened each month, the new plywood roof began delaminating around the skylight ans then water was noticed in the bathroom
ceiling around the skylight. I had to put the trailer into inside storage (over $300 a month) until the roof installation company could repair the mess LaMesa
created. I attempted to contact Craig Wood the service adviser but he was no longer employed at LaMesa. I was told to talk to Mark Hays who took over Mr.
Wood's work. I explained the problems in great detail to Mr. Hays. He said he would have to get back to me. I never heard back from him so I began calling
and leaving messages, Mr. Hays was never available and only after I left him a desperate message telling him I was leaving the Country for a month did he
return my call and I missed it! While out of the Country I sent two emails which went unanswered. Upon my return I began trying to reach Mr. Hays but
again, he would not return my calls. I had the skylight/roof repaired and had numerous photos of the deteriorated wood around the skylight and water
stains due to the improper sealant being used and/or due to poor workmanship. I finally contacted Cherly Polley Service Manager (239) 271-3730 and
explained the entire story to her. She said she would get back to me which she actually did! However, her return call was to tell me all she thought she
knew and really dominated the conversation not letting me talk. At one point I interrupted her to tell her what the facts were rather than what she was
presuming. I offered to send photographs of the damaged roof but she had no interest in seeing them. I could go on and on. Bottom line they will take
your money but will NOT stand behind their poor work. Very convenient since I am in Maryland and LaMesa is in Florida.