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  Company
Crossroads RV Center
3 Chalet Road (off route 44 @ I-495), Middleboro, MA   02346
800/784-9689
Location on Google Maps           Latitude: 41.8834171   Longitude: -70.8833434
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  Date of Service:   7/11/2007
  Company Contact:   Tom Delaney
  Work Done on:   Class A - Diesel
  Service Performed:   After coordination with Bob in service, our coach was bought into the dealership on 6/28/07 to install an inverter, which was erroneously represented to be an installed option when we purchased the coach, and to correct 4-5 small warranty issues. When we called on 7/5/07 we were told that everything had been completed with the exception of the installation of the inverter. We were then passed on to the service director, Tom Delaney who told us he would definitely have the coach done and ready for pick up on 7/11/07. On the 11th as we were coordinating the pick up, we were told that the inverter was complete, however, most of our punch list was not. We discovered that although Crossroads had our coach for 10 days, and claimed a week earlier they had completed everything with the exception of the inverter, they, in fact, had not even looked at it until just before we were suppose to pick it up and therefore were unable to have the necessary parts or time available to properly effect the repairs. It took a lot of digging to get to the bottom of the stories that we were told. We have continually been dis-satisfied with the disorganization of this company which causes inconvenience to its customers.
  Evaluation of Service Performed:   The work that they do appears to be OK, when they do it. Our complaint is that they are never able to do it in one visit. We travel 150 miles to get service from Crossroads and always allow ample time for repairs to be completed. We do not appreciate stories such as "We are waiting for Tiffin to send us the parts - they always do this to us!" when in fact they are the ones who dropped the ball in ordering the parts. We do not appreciate being told that something has been completed when it has, in fact, not even been looked at let alone started. We did not purchase a class A RV so that it could sit on the lot in service to have warranty issues repaired! Crossroads claims to give customers who purchase from them VIP service. In our estimation, the VIP stands for "Very Inferior Performance".
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   11/18/2005
  Company Contact:   Thomas Delaney - Service Director
  Work Done on:   Class A - Diesel
  Service Performed:   Repairs to collision damage @ entry door. Repair interior stairs, replace electric stairs, replace fiberglass panel, remove and replace entry door and frame, replace several support members under coach. Repair fiberglass panel, sand and paint all affected areas.
  Evaluation of Service Performed:   Excellent - need to return in spring to have door adjusted - a bit too hard to open. Done in 4 - 5 weeks after approval from insurance company. Has full size paint booth. Shop is clean and organized.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   1/15/2005
  Company Contact:   Tom Delaney
  Work Done on:   Class A - Diesel
  Service Performed:   Miscellaneous body & paint work, light frame work, repair of basement bay door hinge and closer. Also sandblasted framework inside of battery compartment and re-coated with rubberized paint material.
  Evaluation of Service Performed:   All work performed on time and below written estimated cost. Actually, more work performed than original estimate and for less cost. Tom Delaney, Service Mgr., very accommodating, staying open late for pick-up and opening early for drop-off.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   kjbarron@comcast.net



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