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  Company
Galpin RV
920 S Highway 69, Dewey, AZ   86327
928-632-7808
Location on Google Maps           Latitude: 34.5296265   Longitude: -112.2429597
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  Date of Service:   9/28/2016
  Work Done on:   Travel Trailer
  Service Performed:   Oven door not closing properly. Kitchen drawer not closing properly
comes open during travel. This is a 2017 Rockwood under
WARRANTY! Oven has never been used, but first attempt revealed
door was not closing tightly.
  Evaluation of Service Performed:   Dealer claimed oven door was BENT, thus not covered. Also claimed
drawer was BENT, (even though it was fixed previously). We are
both in our 70's, no kids, so no one could have bent the oven door. I
pointed out when taken in that upon my own inspection it was clear
that oven was poorly installed, with gaps on both sides. Service
attitude was worst ever, "sorry but factory does not cover bent!" How
can a wooden drawer be bent? (Answer: beats me!) Calls to factory-
leave message! we're never returned. So only choice was to pay bill.
Never again.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   8/31/2016
  Work Done on:   Class A - Gasoline
  Service Performed:   Oil change on engine and Onan generator, safety check
  Evaluation of Service Performed:   Due to a family emergency in Texas, I needed to leave AZ much more quickly than I had planned. I knew I needed an oil change in my motorhome before I
drove that far. I also know how hard it is to get a service appointment during such a busy time, but when I called and talked to John and explained my
situation, he was able to work me in within my time frame for leaving (2 days). At first he told me they wouldnít be able to do the generator oil change and
filter which I also wanted, but once I was there, he was able to do that, also. I felt much better about hitting the road after having that work done, as well
as them checking my tires for the proper pressure. Absolutely every person I came in contact with there was friendly and caring. Maybe this wasnít heavy
duty RV repairs, but their attitude and willingness to help spoke volumes to me about the kind of people they are, and thatís pretty important, too. As a
solo woman fulltime RVer, it's important that I trust the people who work on my motorhome, so Iíd definitely go back there next time Iím in the area.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   9/8/2015
  Work Done on:   Travel Trailer
  Service Performed:   1. Kitchen Counter replacement
2. TV Cabinet loose
3. Re-attach 1 piece of molding on wall
4. Water leak by shower door/wall
5. Re attach tow chains to TT tongue
  Evaluation of Service Performed:   1. Ordered incorrect part. On reorder
2. Fixed OK
3. Fixed OK
4. Fixed OK
5. Fixed OK

Took the dealer 1 week to schedule work after I called several times. Told me the work would be completed in 2 days, never called to tell me the work was
done. I had to continually call and check status.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   bailer6334@mypacks.net



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