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Galpin RV
920 S Highway 69, Dewey, AZ   86327
Location on Google Maps           Latitude: 34.5296265   Longitude: -112.2429597
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  Date of Service:   8/29/2017
  Work Done on:   5th Wheel Trailer
Toy Hauler
  Service Performed:   We had planned a big family camping trip up near the Grand Canyon over Labor Day Weekend. The Monday before, my husband
found that our generator had problems in our 2013 Fuzion toy hauler. It was beyond what hubby could find and fix so we took
it to Galpin RV as they were the only ones that could work on it before our trip. They promptly diagnosed the problem,
which was a fuel pump, fixed it and we were able to pick it up Wednesday. Their quick action saved our trip and we were on
the road Thursday AM as planned. We will certainly give our future RV business to Galpin RV! We were even able to buy our
propane there, which was much cheaper than our other stores in the area.
  Evaluation of Service Performed:   Highly recommend them
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   9/28/2016
  Work Done on:   Travel Trailer
  Service Performed:   Oven door not closing properly. Kitchen drawer not closing properly
comes open during travel. This is a 2017 Rockwood under
WARRANTY! Oven has never been used, but first attempt revealed
door was not closing tightly.
  Evaluation of Service Performed:   Dealer claimed oven door was BENT, thus not covered. Also claimed
drawer was BENT, (even though it was fixed previously). We are
both in our 70's, no kids, so no one could have bent the oven door. I
pointed out when taken in that upon my own inspection it was clear
that oven was poorly installed, with gaps on both sides. Service
attitude was worst ever, "sorry but factory does not cover bent!" How
can a wooden drawer be bent? (Answer: beats me!) Calls to factory-
leave message! we're never returned. So only choice was to pay bill.
Never again.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   8/31/2016
  Work Done on:   Class A - Gasoline
  Service Performed:   Oil change on engine and Onan generator, safety check
  Evaluation of Service Performed:   Due to a family emergency in Texas, I needed to leave AZ much more quickly than I had planned. I knew I needed an oil change in my motorhome before I
drove that far. I also know how hard it is to get a service appointment during such a busy time, but when I called and talked to John and explained my
situation, he was able to work me in within my time frame for leaving (2 days). At first he told me they wouldn�t be able to do the generator oil change and
filter which I also wanted, but once I was there, he was able to do that, also. I felt much better about hitting the road after having that work done, as well
as them checking my tires for the proper pressure. Absolutely every person I came in contact with there was friendly and caring. Maybe this wasn�t heavy
duty RV repairs, but their attitude and willingness to help spoke volumes to me about the kind of people they are, and that�s pretty important, too. As a
solo woman fulltime RVer, it's important that I trust the people who work on my motorhome, so I�d definitely go back there next time I�m in the area.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   9/8/2015
  Work Done on:   Travel Trailer
  Service Performed:   1. Kitchen Counter replacement
2. TV Cabinet loose
3. Re-attach 1 piece of molding on wall
4. Water leak by shower door/wall
5. Re attach tow chains to TT tongue
  Evaluation of Service Performed:   1. Ordered incorrect part. On reorder
2. Fixed OK
3. Fixed OK
4. Fixed OK
5. Fixed OK

Took the dealer 1 week to schedule work after I called several times. Told me the work would be completed in 2 days, never called to tell me the work was
done. I had to continually call and check status.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   [email protected]

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