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I would like to tell you about the outstanding experience we had with Lopez Advanced Automotive in Casa Grande, AZ. On our way from Yuma to Tucson,
AZ we blew the upper radiator hose in our '04 Tracker. Lynn changed the radiator hose, but the car wouldn't start. After night in a local hotel and an early
morning call to Joe and Rachel, we had the car towed to Lopez Advanced Automotive's shop.
As soon as we got the car to the shop, Joe jumped into action and diagnosed the problem quickly. The blown hose had allowed all of the coolant to escape
while we were traveling down I8 at 75 MPH in 110 degree heat. There was no hope for our aluminum engine. After his inspection, Joe relayed what had
happened and what it would take to get our beloved Tracker back on the road in a clear and concise manner.
Joe recommended that we replace our engine with a used one from a junked car as remanufactured engines were not available. Joe said that he had located
an engine on the East Coast. As Trackers have not been produced for over eleven years, that appeared to be our best option given our time constraints. Oh,
Joe's estimate seemed reasonable too.
We are full-time RVers and our 'home' was parked in Tucson. Rachel volunteered to drive us back to Tucson where we would wait the week it would take to
get the replacement engine. While inspecting the replacement engine, Joe noticed a 2 inch hole in the oil pan. The engine supplier agreed to replace the
pan, but it would take another week in transit. Joe worked late the day before we were to pick up our car. As our luck would have it, when Joe started the
replacement engine, it sounded like marbles were bouncing around inside the engine. Joe would not accept that and we were out of time!
We had a trip to Europe planned and due to other obligations we had no way to get those things done before we flew out. Joe volunteered to loan us a car,
which was amazing in itself. Anyway, we got things done and made our flight. Joe said not to worry, he would have our car running when we returned
three weeks later.
When we returned to Phoenix, our Tracker was waiting for us, purring like a kitten, at our hotel as we got in after 10. We were elated! Now here is the rest
of the story. While we were in Europe, the second replacement engine came in, but is for Toyota. Joe had to be pulling out his hair by now. After many
phone calls and a couple of emails, Joe located a third Tracker engine. I guess the third time was a charm, Joe made this engine purr. Our bill, just what
Joe estimated! Wow, I was floored! Joe and Rachel are a great couple that go way beyond to treat their customers right. You just don't find their kind of
service very often anymore.