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  Company
Blue Dog RV
1708 E James St, Pasco, WA   99301
(509) 987-1688
Location on Google Maps           Latitude: 46.2471480   Longitude: -119.0802960
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  Date of Service:   5/15/2015
  Work Done on:   5th Wheel Trailer
  Service Performed:   Troubleshoot hot water heater won't fire.
  Evaluation of Service Performed:   The tech determined that we needed a new gas valve. He replaced it. However, he didn't check to make sure the water heater came on. Fortunately, I
checked it before we left and it still didn't fire. The service manager came out and discovered the winterization valve was off. I had just purchased the unit
and was unfamiliar with it. But a certified tech should have seen it. So they gave us the valve for free. The second night of our month-long trip I was
outside setting up and my wife turned the hot water heater on. Flames began shooting out of the hot water heater compartment. Turns out the tech forgot
to put a sleeve on the gas tube, so propane had been leaking for two days and when we went to turn it on, the accumulated gas ignited! I shutter to think
of what might have happened had we been sleeping when the hot water heater kicked on as we were traveling with elderly parents. Fortunately I was able
to use my trusty rescue tape to get us to a place in Missouri that could fix it correctly. I'm hoping that tech is either not working there or relegated to
washing RVs, rather than repairing them.
  Value of Service:   Poor
  Quality of Service:   Poor



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