RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Charlie Obaugh RV Service 410 Lee Jackson Highway, Staunton, VA   24401 540.324.4449 Email Address: CJONES@CHARLIEOBAUGH.COM Location on Google Maps           Latitude: 38.1137107   Longitude: -79.0700565 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   4/29/2019   Work Done on:   Class C   Service Performed:   replacement parts   Evaluation of Service Performed:   We recently had 2 major replacements on our motorhome. Both times the customer service was awful. When we went to pick up our unit after the awning was replaced, we were given the key and told where it was parked. The awning hardware looked different than the old one, and my husband had a terrible time opening and closing it. NO ONE ever came to help us or show him if anything was different. I finally went into the office and insisted that someone come and help him. When I asked about the paperwork, all were given was a box with leftover parts and NO ONE could explain why there were extra parts after the install. Recently we had to have the AC unit replaced. After paying, I asked about the Manufacturers paperwork and was told that it was "probably in the motorhome" by the guy who checked us out. Again, we were given the key and had to find it in the parking area. NO ONE came out with us. The warranty and user manuals were not in the motorhome and when I went back to the office to ask, another employee told us they were not in the box with the new A/C. My husband insisted on some information, so they cut the information sticker off the box and gave us that. That guy offered to have the information sent to us by email. When we logged on to the manufacturers website, not only did the unit needs to be registered to activate the warranty, but there were several options for an extended warranty that NO ONE ever explained to us. Unfortunately, it's the only place in this area for RV repairs other than engine work. We may end up back there, but I know now not to expect much, and neither should you.   Value of Service:   Fair   Quality of Service:   Poor       Date of Service:   12/20/2018   Work Done on:   Class C   Service Performed:   Generator Repair that caused gas leak and ruined accessory battery.   Evaluation of Service Performed:   Obaugh RV Service caused a gas leak in my RV, ruined my accessory battery after needlessly putting a fuel pump in and then called the cops. Eric also threatened legal action to be sure they were going to get paid. Read below Generator would turn over but not start. I was told by Obaugh the generator needed its fuel pump replaced and it would be around 800 total with half being for part. Reluctantly I said ok since they would charge 200 just to tell me and get a 2nd opinion which I didn’t have time to deal with. I wondered why nothing else was checked or changed, fuel filters and fuel lines, etc. Common sense engine repair says do the little/cheap things first Well the $800 fuel pump didn't fix it so the mechanic Richard thought it was below a quarter tank and had cut off gas to the generator (so the generator cause you to be stranded). He told me he sprayed starting fluid on it to get it to run so that meant it wasn't getting fuel. I asked if he had tried that before replacing the fuel pump and he said "I don't know, I didn't work on it before it was replaced., there were about 3 techs working it" Again reluctantly I drove over in the poring rain with wife and two toddlers in the van and filed the tank, put in 20 gallons but it was not the problem. Then on Tuesday I was told it was fixed and Miranda said in a voicemail they had to "blow out the gas lines". Then I knew they chose to replace the pump before even checking for clogged lines or filters. This is basic mechanic knowledge, especially when dealing with an older model that has had ethanol gas engines. They should have been checked first, not last. I was still just glad it was fixed. I knew rain was coming and didn't want it to get rained on again. So I went by myself to put the cover on but when I tried to start the generator it only made a “click”, then I noticed I had no interior lights. In short they burned up my accessory battery. I started the main engine of the RV and then was able to start the generator from inside the RV. But it ran a bit rough, revving high and low and cut off when I turned the main engine off. So I started the main engine and then started the generator. It ran fast and slow, up and down with lights inside going bright and dim all while I put the top on. While it was running I smelled gasoline and looked under the RV near the generator and gas was pouring out. Fortunately it stopped after generator was off for about 5 minutes. Gasoline, so dangerous, especially given the fact it was on the same side as the propane oven and stove top that is ignited with a spark. At this point I did not feel it was safe to deal with Obaugh on the RV due to the damage that had been done, danger posed to my family and carelessness of the work. On Christmas day we had it moved to another place to have it looked at, Obaugh had it for weeks and had done this damage to it. I called and told them why it was gone and that I wasn’t paying anything until I knew how much the damage would cost me. Long story short Ben and/or Eric called the police. Yep, caused a gas leak, ruined my accessory battery after needlessly putting a fuel pump in and then called the cops. Yes, called the cops, as if they would get involved in a civil issue. Eric also threatened legal action to be sure they were going to get paid. Eventually when it was fixed correctly the Obaugh crew agreed to take my extremely generous offer of paying them the $1000+ bill minus what it cost me to fix the damage. The worst customer/business experience in my 45 years, hands down. Lucky for Obaugh my wife didn't support filing the lawsuit and lucky for us nobody got killed.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   4/20/2018   Work Done on:   Travel Trailer   Service Performed:   Axle replacement after accident on I64   Evaluation of Service Performed:   It is with a heavy heart that I write this review but I feel the need to warn people about what happens when you go to Charlie Obaugh’s RV shop and you are in a really bad situation. On our recent trip(April 2018) to the USA (we are from Nova Scotia, Canada) we had an awful accident on interstate 64 where we lost a wheel of our totally rebuild 1992 Bigfoot travel trailer. We went with the tow truck drivers suggestion to go to Charlie Obaugh’s because he though they would be the best to help us. Upon arrival at the dealership where at first everyone seemed very concerned it turned out to be the worst decision we made. We arrived there just before 5:00 pm got the trailer of the tow truck and headed out in search of a hotel for the night seeing as nothing more would be able to be done that night. The next morning thanks to Shawn Callihan we got started. The only person in the whole place that cared whether we got fixed or not was Shawn and we will be forever grateful to have met him however the rest of the people who are supposed to be in charge at this dealership did absolutely nothing to try to help us. Right from when we got there we told the service manager Patrick that all we wanted was to put a completely new axle with electric brakes under the trailer not really that complicated but they could not find one and spent a whole bunch of time looking for serial numbers and part numbers when all we needed was a plain simple standard 3500lbs axle with electric brakes. They told us with no uncertainty that there wasn’t one to be had within a 100 mile radius and that it would take at least 7-10 days to get one. At about 1:00 pm Service Manager Patrick informed us that seeing as this is a total custom job we would be paying 1.2 - 1.3 times the hours it actually took to do the job at a shop rate of $125/hour. Nearly at our wits end we set out ourselves at about 2:00pm to just go and look for parts. By 2:30pm we had located an axle with the specs we needed at Staunton Tractor which is not even 5 minutes away from Charlie Obaugh’s RV shop. We then went to Tractor Supply to pick up the remainder of the parts we needed and returned to Charlie’s. Thanks to Shawn we had the axle under the trailer and were driving out of the garage bay at about 20 minutes after 5:00pm. So at the end of the day we had to supply all our own parts and were then charged 9 hours for a job that all together took about 5 hours. Nothing like taking advantage of people who are in trouble and can’t just go somewhere else. I think what happened to us at Charlie Obaugh’s RV shop was totally unprofessional and there are way to many people working there that have no idea what it feels like to be treated like we were when you are 1000 miles away from home and don’t know anyone. Not exactly what you would expect from employees at a RV repair shop.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   4/2/2016   Company Contact:   J.R. Conner   Work Done on:   Class C   Service Performed:   Prep and paint a section of the cabin door. The cabin door strut came unscrewed (factory issue) allowing the door to smack into the awning frame, damaging the edge near the door latch. Metal work and paint needed.   Evaluation of Service Performed:   J.R. & crew had us fixed up in no time - the repair was very good. Charlie Obaugh RV is a Jayco dealer and we come from MD to work with J.R. It's a nice area to visit too.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/20/2016   Company Contact:   J.R. Conner   Work Done on:   Class C   Service Performed:   Reconnect release rod to the forward black tank dump valve on a new Jayco Seneca.   Evaluation of Service Performed:   J.R. was very accommodating in setting up a weekend appointment. When we got there he got mechanic on the job immediately and she somehow got way up in there to reconnect the release rod.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/15/2015   Work Done on:   Class A - Gasoline   Service Performed:   On a Sunday night, our Norcold refrigerator gave an N code (no cooling) while we were in Shenandoah National Park boondocking. After some research we reset it but it went back to n and then locked. The manual said the only way to get it unlocked was a certified service tech. Obaugh has certified Norcold technicians. They got us in the very next morning - no mobile techs could come out until Friday. They checked everything out and reset the refrig. He couldn't find anything wrong.   Evaluation of Service Performed:   Obaugh was able to take us in on very short notice and they were pleasant and thorough even though they could not find the problem. They also showed us what to do if it happens again and charged us only $35 to check the system and do a service reset. Their labor charge is $115 an hour. I would not hesitate to take other work to them.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 8/12/2020 Legal Notice Our Privacy Statement For problems or suggestions: webmaster