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  Company
Charlie Obaugh RV Service
410 Lee Jackson Highway, Staunton, VA   24401
540-885-4205
Email Address: CJONES@CHARLIEOBAUGH.COM
Location on Google Maps           Latitude: 38.1137107   Longitude: -79.0700565
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  Date of Service:   4/20/2018
  Work Done on:   Travel Trailer
  Service Performed:   Axle replacement after accident on I64
  Evaluation of Service Performed:   It is with a heavy heart that I write this review
but I feel the need to warn people about what
happens when you go to Charlie Obaugh’s
RV shop and you are in a really bad
situation. On our recent trip(April 2018) to the
USA (we are from Nova Scotia, Canada) we
had an awful accident on interstate 64 where
we lost a wheel of our totally rebuild 1992
Bigfoot travel trailer. We went with the tow
truck drivers suggestion to go to Charlie
Obaugh’s because he though they would be
the best to help us.
Upon arrival at the dealership where at
first everyone seemed very concerned it
turned out to be the worst decision we made.
We arrived there just before 5:00 pm got the
trailer of the tow truck and headed out in
search of a hotel for the night seeing as
nothing more would be able to be done that
night. The next morning thanks to Shawn
Callihan we got started. The only person in
the whole place that cared whether we got
fixed or not was Shawn and we will be
forever grateful to have met him however the
rest of the people who are supposed to be in
charge at this dealership did absolutely
nothing to try to help us. Right from when
we got there we told the service manager
Patrick that all we wanted was to put a
completely new axle with electric brakes
under the trailer not really that complicated
but they could not find one and spent a
whole bunch of time looking for serial
numbers and part numbers when all we
needed was a plain simple standard 3500lbs
axle with electric brakes. They told us with no
uncertainty that there wasn’t one to be had
within a 100 mile radius and that it would
take at least 7-10 days to get one.
At about 1:00 pm Service Manager Patrick
informed us that seeing as this is a total
custom job we would be paying 1.2 - 1.3
times the hours it actually took to do the job
at a shop rate of $125/hour.
Nearly at our wits end we set out ourselves
at about 2:00pm to just go and look for parts.
By 2:30pm we had located an axle with the
specs we needed at Staunton Tractor which
is not even 5 minutes away from Charlie
Obaugh’s RV shop. We then went to Tractor
Supply to pick up the remainder of the parts
we needed and returned to Charlie’s. Thanks
to Shawn we had the axle under the trailer
and were driving out of the garage bay at
about 20 minutes after 5:00pm.
So at the end of the day we had to supply all
our own parts and were then charged 9
hours for a job that all together took about 5
hours. Nothing like taking advantage of
people who are in trouble and can’t just go
somewhere else.
I think what happened to us at Charlie
Obaugh’s RV shop was totally unprofessional
and there are way to many people working
there that have no idea what it feels like to be
treated like we were when you are 1000
miles away from home and don’t know
anyone. Not exactly what you would expect
from employees at a RV repair shop.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   4/2/2016
  Company Contact:   J.R. Conner
  Work Done on:   Class C
  Service Performed:   Prep and paint a section of the cabin door. The cabin door strut came unscrewed (factory issue) allowing the door to smack into the awning frame, damaging
the edge near the door latch. Metal work and paint needed.
  Evaluation of Service Performed:   J.R. & crew had us fixed up in no time - the repair was very good. Charlie Obaugh RV is a Jayco dealer and we come from MD to work with J.R. It's a nice area
to visit too.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   2/20/2016
  Company Contact:   J.R. Conner
  Work Done on:   Class C
  Service Performed:   Reconnect release rod to the forward black tank dump valve on a new Jayco Seneca.
  Evaluation of Service Performed:   J.R. was very accommodating in setting up a weekend appointment. When we got there he got mechanic on the job immediately and she somehow got way
up in there to reconnect the release rod.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   6/15/2015
  Work Done on:   Class A - Gasoline
  Service Performed:   On a Sunday night, our Norcold refrigerator gave an N code (no cooling) while we were in Shenandoah National Park boondocking. After some research we
reset it but it went back to n and then locked. The manual said the only way to get it unlocked was a certified service tech. Obaugh has certified Norcold
technicians. They got us in the very next morning - no mobile techs could come out until Friday. They checked everything out and reset the refrig. He
couldn't find anything wrong.
  Evaluation of Service Performed:   Obaugh was able to take us in on very short notice and they were pleasant and thorough even though they could not find the problem. They also showed us
what to do if it happens again and charged us only $35 to check the system and do a service reset. Their labor charge is $115 an hour. I would not hesitate
to take other work to them.
  Value of Service:   Excellent
  Quality of Service:   Excellent



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