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Company
Charlie Obaugh RV Service 410 Lee Jackson Highway, Staunton, VA 24401 540-885-4205 Email Address: CJONES@CHARLIEOBAUGH.COM Location on Google Maps Latitude: 38.1137107 Longitude: -79.0700565 Company web site click here |
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| Date of Service: | 4/20/2018 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Axle replacement after accident on I64 | ||
| Evaluation of Service Performed: |
It is with a heavy heart that I write this review
but I feel the need to warn people about what happens when you go to Charlie Obaugh’s RV shop and you are in a really bad situation. On our recent trip(April 2018) to the USA (we are from Nova Scotia, Canada) we had an awful accident on interstate 64 where we lost a wheel of our totally rebuild 1992 Bigfoot travel trailer. We went with the tow truck drivers suggestion to go to Charlie Obaugh’s because he though they would be the best to help us. Upon arrival at the dealership where at first everyone seemed very concerned it turned out to be the worst decision we made. We arrived there just before 5:00 pm got the trailer of the tow truck and headed out in search of a hotel for the night seeing as nothing more would be able to be done that night. The next morning thanks to Shawn Callihan we got started. The only person in the whole place that cared whether we got fixed or not was Shawn and we will be forever grateful to have met him however the rest of the people who are supposed to be in charge at this dealership did absolutely nothing to try to help us. Right from when we got there we told the service manager Patrick that all we wanted was to put a completely new axle with electric brakes under the trailer not really that complicated but they could not find one and spent a whole bunch of time looking for serial numbers and part numbers when all we needed was a plain simple standard 3500lbs axle with electric brakes. They told us with no uncertainty that there wasn’t one to be had within a 100 mile radius and that it would take at least 7-10 days to get one. At about 1:00 pm Service Manager Patrick informed us that seeing as this is a total custom job we would be paying 1.2 - 1.3 times the hours it actually took to do the job at a shop rate of $125/hour. Nearly at our wits end we set out ourselves at about 2:00pm to just go and look for parts. By 2:30pm we had located an axle with the specs we needed at Staunton Tractor which is not even 5 minutes away from Charlie Obaugh’s RV shop. We then went to Tractor Supply to pick up the remainder of the parts we needed and returned to Charlie’s. Thanks to Shawn we had the axle under the trailer and were driving out of the garage bay at about 20 minutes after 5:00pm. So at the end of the day we had to supply all our own parts and were then charged 9 hours for a job that all together took about 5 hours. Nothing like taking advantage of people who are in trouble and can’t just go somewhere else. I think what happened to us at Charlie Obaugh’s RV shop was totally unprofessional and there are way to many people working there that have no idea what it feels like to be treated like we were when you are 1000 miles away from home and don’t know anyone. Not exactly what you would expect from employees at a RV repair shop. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/2/2016 | ||
| Company Contact: | J.R. Conner | ||
| Work Done on: |
Class C
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| Service Performed: |
Prep and paint a section of the cabin door. The cabin door strut came unscrewed (factory issue) allowing the door to smack into the awning frame, damaging
the edge near the door latch. Metal work and paint needed. |
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| Evaluation of Service Performed: |
J.R. & crew had us fixed up in no time - the repair was very good. Charlie Obaugh RV is a Jayco dealer and we come from MD to work with J.R. It's a nice area
to visit too. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 2/20/2016 | ||
| Company Contact: | J.R. Conner | ||
| Work Done on: |
Class C
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| Service Performed: | Reconnect release rod to the forward black tank dump valve on a new Jayco Seneca. | ||
| Evaluation of Service Performed: |
J.R. was very accommodating in setting up a weekend appointment. When we got there he got mechanic on the job immediately and she somehow got way
up in there to reconnect the release rod. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 6/15/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
On a Sunday night, our Norcold refrigerator gave an N code (no cooling) while we were in Shenandoah National Park boondocking. After some research we
reset it but it went back to n and then locked. The manual said the only way to get it unlocked was a certified service tech. Obaugh has certified Norcold technicians. They got us in the very next morning - no mobile techs could come out until Friday. They checked everything out and reset the refrig. He couldn't find anything wrong. |
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| Evaluation of Service Performed: |
Obaugh was able to take us in on very short notice and they were pleasant and thorough even though they could not find the problem. They also showed us
what to do if it happens again and charged us only $35 to check the system and do a service reset. Their labor charge is $115 an hour. I would not hesitate to take other work to them. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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