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Date of Service:
Work Done on:
5th Wheel Trailer
Installing stackable washer and dryer. Installing fifth wheel hitch. Trying to get jacks fixed.
Evaluation of Service Performed:
First let me explain that we live in our RV and do not live in Iowa, just there for work. We were to show up at Thompson Family RV at 8:30 a.m. to have a
new hitch put in our truck and pick up our new Jayco fifth wheel. They were supposed to have the washer and dryer installed a week prior to pickup. It
wasn't. Salesman said it shouldn't take but 4-5 hours on day of pick up. We were there exactly 8 hours and 49 minutes. The so-called mechanics couldn't
figure out how to install the washer and dryer. It was simple. Install washer and secure, then, slide dryer on top of washer and hook up. No, they had
to tear out my whole closet, cut part of the ceiling out and actually fractured the gel coating on the outside of the rv on both sides because they were very
forceful during the installation. On top of that, they trashed the carpet going into the front bedroom where the appliances were. They took 9 hours to get
us on the road. This was the most unprofessional service I have ever seen. They said they had to tip the dryer in because of space, then the same guy who
stated this forgot to hook dryer up after installing it, slid it back out, hooked dryer up, slid it back in and secured it. We were like, duh. He didn't even
realize what he had just done. Thank God we caught the gel coat cracks cause they tried to overlook it. During final walk through, I asked the guy who was
doing it about the integrity of the windows, he said he wasn't sure. Then I asked about the all-weather package and he told me he didn't know, he'd only
been working there since April. Not his fault they put an inexperienced person in that position. There were several other questions unanswered. Then, the
shop guys started loading the RV on our truck. They ran the jacks up and down repeatedly. They were worried about height because our truck had a lift on
it. They couldn't figure out that there was no problem with the height. We actually ended up with a foot of clearance or more. We finally got out of there
and got to our campsite, 50 minutes away and the jacks wouldn't work. The guys in the shop had run them up and down so much that the motor quit. We
were able to get the RV unloaded with help and a lot of blocks. We let Thompson RV know when we went in again for incorrect paperwork. Talked to
service department about getting someone to come out and fix the jacks. It was Saturday and they couldn't help me. They'd let me know. We told them we
had to leave within a week or two. They just kept saying, bring it in. And of course we couldn't because the jacks did not work and we couldn't load it. So,
my husband brought a crane back to the campsite picked it up and loaded it on our truck. We took it home, ordered a new motor and fixed it ourselves. No
help from them. This does not include the unprofessional sales and financial hoopla we went through either. Completely horrible service. On top of that,
when I went to speak to the service department about getting the jacks fixed, there was 2 elderly men in there asking about why their fridge had frozen up
and the service guy was very disrespectful to them. What a bunch of crap.