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Company
General RV 14000 Automall Dr, Huntley, IL 60142 847. 669.5104 Location on Google Maps Latitude: 42.1249016 Longitude: -88.4298540 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 9/6/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Jacks don't work, water leaking in NEW motorhome, bent
awning, miscellaneous workmanship issues |
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| Evaluation of Service Performed: |
HORRIFIC - they had the motorhome for 10 days - we
went to pick up and 3 of the issues we had on the punch list were not corrected (or were done poorly) and Jim D, the service writer did not verify they were done before we picked up the RV |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/23/2016 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Missing parts and built-in light | ||
| Evaluation of Service Performed: | NOTHING GOT SENT OR FIXED | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 9/2/2014 | ||
| Company Contact: | Jim Divita | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
My adventure started on September 2, 2014. I had an appointment set up for 10:30 and I was at the shop by 10:00. I spent some time discussing the
issues with the service writer, Jim Diivita. At the end of our discussion, he stated that they may be able to get the RV in the shop tomorrow, why did I have to bring in a day BEFORE they were going to work on it? Our time is NOT important to them. We live in our RV full-time, with three cats, so we had to find a place to stay for the time it was in the shop. On September 3, they had the RV in the shop. I had to go back there and get some keys for an emergency at our rental house. I was brought into the service area by Jim and we ran into the service mechanic working on the RV, George, who I could tell has a real attitude towards, customers. You would not call him, CUSTOMER friendly. Every time I called Jim to get updates on the repair, he would tell me that he would call me back. He NEVER called me at all. Also a sign of ineffective Customer Service. I called Jim on September 4, to tell him that we needed the RV back by Thursday, September 4, by 1:00 pm. Of course he said that he would call me, but never did, as I stated before. Jim told me that since they had a deadline, they were not able to finish the service on the generator. Well if you started on time, that may not been an issue. I went to the service center at 1:00 to pick up the RV. The bill for service was $624. That is not the issue. The real issue was when we got the RV back into the camp ground, and found issues that we had NOT seen before. There was a noise coming from the generator, which was just serviced by them. The clean water tank was empty, when I filled it BEFORE coming to General RV. No big issue, I just filled that tank again at the camp ground. There was something that alarmed me because the water did not come out of the overflow tube, like so many times before. So I called Jim back, only to be told that he was on the phone and he would call me back, you know by now, that never happened either. So I called him again and we spoke about those issues I just told you about, and of course, I was told he would call me back. He also told me to check the oil, on the same generator they just serviced, what the heck is that all about? The same story, never a call back from the Service writer, Jim Diviita. So the bottom line: 0 out of 10 points, it what I rate General RV. The parts department has been very helpful and I would rate them 10 out 10! A Very, Very, Very dissatisfied customer |
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| Evaluation of Service Performed: |
Total lack of communication; service writer NEVER called me once, total lack of respect for my time. Incomplete service of generator, water pump is now
dead, was not when we brought it into shop. Left not knowing towing capacity of RV. |
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| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 9/8/2013 | ||
| Work Done on: |
5th Wheel Trailer
Toy Hauler |
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| Service Performed: |
5 leaking windows on a brand new Voltage toy hauler. Was worse after General RV worked on them. Next rain some leaked like small rivers not just a drip or
two. Tore down wooden trim and did not replace. Sloppy caulk on outside, smeared caulking all over outside of paint. List goes on. Did not fix several items that they were suppose to. This was 1 warranty work of many and all poorly done by General RV. |
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| Evaluation of Service Performed: | Very poor work done. Very poor service attitude. Will never buy another RV or have work done by them again. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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