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  Company
General RV
14000 Automall Dr, Huntley, IL   60142
847. 669.5104
Location on Google Maps           Latitude: 42.1249016   Longitude: -88.4298540
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  Date of Service:   9/2/2014
  Company Contact:   Jim Divita
  Work Done on:   Class A - Gasoline
  Service Performed:   My adventure started on September 2, 2014. I had an appointment set up for 10:30 and I was at the shop by 10:00. I spent some time discussing the
issues with the service writer, Jim Diivita. At the end of our discussion, he stated that they may be able to get the RV in the shop tomorrow, why did I have
to bring in a day BEFORE they were going to work on it? Our time is NOT important to them. We live in our RV full-time, with three cats, so we had to find a
place to stay for the time it was in the shop. On September 3, they had the RV in the shop. I had to go back there and get some keys for an emergency
at our rental house. I was brought into the service area by Jim and we ran into the service mechanic working on the RV, George, who I could tell has a real
attitude towards, customers. You would not call him, CUSTOMER friendly. Every time I called Jim to get updates on the repair, he would tell me that he
would call me back. He NEVER called me at all. Also a sign of ineffective Customer Service. I called Jim on September 4, to tell him that we needed the RV
back by Thursday, September 4, by 1:00 pm. Of course he said that he would call me, but never did, as I stated before. Jim told me that since they had a
deadline, they were not able to finish the service on the generator. Well if you started on time, that may not been an issue. I went to the service center at
1:00 to pick up the RV. The bill for service was $624. That is not the issue.

The real issue was when we got the RV back into the camp ground, and found issues that we had NOT seen before. There was a noise coming from the
generator, which was just serviced by them. The clean water tank was empty, when I filled it BEFORE coming to General RV. No big issue, I just filled that
tank again at the camp ground. There was something that alarmed me because the water did not come out of the overflow tube, like so many times before.
So I called Jim back, only to be told that he was on the phone and he would call me back, you know by now, that never happened either. So I called him
again and we spoke about those issues I just told you about, and of course, I was told he would call me back. He also told me to check the oil, on the
same generator they just serviced, what the heck is that all about? The same story, never a call back from the Service writer, Jim Diviita. So the bottom line:
0 out of 10 points, it what I rate General RV. The parts department has been very helpful and I would rate them 10 out 10! A Very, Very, Very dissatisfied
customer
  Evaluation of Service Performed:   Total lack of communication; service writer NEVER called me once, total lack of respect for my time. Incomplete service of generator, water pump is now
dead, was not when we brought it into shop. Left not knowing towing capacity of RV.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   ipartoo@yahoo.com
 
 
  Date of Service:   9/8/2013
  Work Done on:   5th Wheel Trailer
Toy Hauler
  Service Performed:   5 leaking windows on a brand new Voltage toy hauler. Was worse after General RV worked on them. Next rain some leaked like small rivers not just a drip or
two. Tore down wooden trim and did not replace. Sloppy caulk on outside, smeared caulking all over outside of paint. List goes on. Did not fix several items
that they were suppose to. This was 1 warranty work of many and all poorly done by General RV.
  Evaluation of Service Performed:   Very poor work done. Very poor service attitude. Will never buy another RV or have work done by them again.
  Value of Service:   Poor
  Quality of Service:   Poor



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