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Transwest Truck Center
10150 Cherry Ave, Fontana, CA   92335
(909) 770-5127
Email Address: cjohnson@trans-west.com
Location on Google Maps           Latitude: 34.0688595   Longitude: -117.4892680
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  Date of Service:   5/20/2016
  Company Contact:   Rob
  Work Done on:   Class A - Diesel
  Service Performed:   I had my 2013 Fleetwood Providence repaired Transwest from May 16-20 of this year. Just prior to this date, while driving in the Buellton/Lompoc area, the
turbo charger hose came off of the intake near the side radiator. After conferring with the local Cummins/Freightliner service personnel, I was able to
locate the hose and then order and replace a torque hose clamp that had apparently fallen off. After driving home approx 100 miles without any further
issues, I decided that I wanted a new hose and clamps so I wouldnít have to worry about it occurring in the near future.

Due to being told that there was an existing Freightliner recall on a brake component on my rig and that it had to be replaced at an authorized Freightliner
repair facility, I decided to take it to Trans-West Truck Center to have both issues resolved. I made an appointment and checked in with Service Writer Rob
on May 16 and advised him of both issues. Rob stated that he would call me in a day or two with the estimate for the hose replacement. The following
day, Rob called me and advised that the estimate would be approximately $122.00 (parts and shipping?) for the hose and 4 labor hours ($560.00)
to replace the hose. I immediately told Rob that 4 hours of labor to replace a hose and two clamps (which took me 30 minutes to do myself at a
campground) was outrageous. I immediately advised him to forget the replacement and simply order the part and I would do it myself. Rob called back 5
minutes later and advised the revised estimate would be the minimum labor charge, 1 hour ($140). Although I was not happy with the attempt at being
gouged, I agreed and ended up paying a total of $272.04 to have a hose replaced.

I paid the bill, picked up the RV and drove home without any issues. A few weeks later (our first trip since the repair had been done), we were heading to
Big Bear and driving in Redlands (approximately 50 miles from our home), when we heard a hissing sound and the turbo boost went down to 6 pounds of
pressure. I pulled over (thankfully we had not started the climb into Big Bear) and assessed the situation. Sitting on the side of the road in 105-degree
weather, I was able to determine that once again, the brand new clamp had loosened and the turbo hose was not sealed around the pipe. So, after driving
approximately 100 miles since the hose had been repaired, the situation was back to where it was before I took it to Transwest. So, once again, I had to
climb under the motor home, securely fit the hose around the pipe and tighten up the clamp. I tested the turbo pressure (went back to normal) and after
driving around for a while, rechecked the clamp (was still securely tightened), and then proceeded on our trip. All the way up the hill, there were no issues
and the turbo pressure was optimal. After arriving at our campground (and able to let the engine cool down for a change) I again checked the clamp and it
was still secure and had not loosened at all.
  Evaluation of Service Performed:   This leads me to the conclusion that the hose was installed incorrectly and I basically paid for nothing (labor) since I had to do it all over again
myself. I sent an email to the Service Manager, C. Johnson asking to be refunded the $140 labor charge as I did it myself after fixing something I had
already paid for. As stated, there is a 90 day labor warranty, #12 on the Terms and Conditions located on the back of the Invoice. As of this date, I have yet
to hear from Mr. Johnson.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   5/4/2015
  Company Contact:   Anthony
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced dash A/C compressor and dryer under warranty.
  Evaluation of Service Performed:   We did not have an appointment but they got us in and out by early afternoon. Everyone was very pleasant and helpful.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   9/8/2014
  Company Contact:   Bryant (service writer)
  Work Done on:   Class A - Diesel
  Service Performed:   Annual PM service on motorhome and generator.
  Evaluation of Service Performed:   Arrived at 8 am for oil change/lube on my motorhome and generator. They do not stock any parts/filters for the generator service. I was told the service
should be completed around noon or so. I had concerns right away when the service writer tried to tell me my Onan 8000 generator didn't have its own
fuel filter. After talking to a tech he acknowledged it did. At 3:45 they finally completed my service. This delay caused me to have to cancel an afternoon
appointment and another special trip for unrelated service. When I arrived home, I realized they only replaced the secondary fuel filter on the motorhome
and left the old primary fuel filter (water separator) in place. Makes no sense why this was done. If they were going to replace only one filter, it should
have been the primary. If you choose to have service done here, plan on spending the entire day and make sure YOU know what should be done. Not a
good experience...
  Value of Service:   Poor
  Quality of Service:   Poor

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