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  Company
Sunset RV
21803 State Route 140 East, Bonny Lake, WA   98391
253 348-2082
Location on Google Maps           Latitude: 47.1298419   Longitude: -122.2421636
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  Date of Service:   6/13/2014
  Company Contact:   Vic / Jim
  Work Done on:   5th Wheel Trailer
  Service Performed:   I was unknowingly sold this unit with dried feces packed in the black tank. I contacted the dealer and traveled back to Washington. I requested my
money as was told NO that they would like a chance to fix it. Their repair took eight days at my expense in Washington. The tank was deemed
repaired and we returned to California. My wife noticed a leak at the sewer discharge almost immediately and we contacted Sunset. After this the
service department sent me on a wild goose chase of concocted mixtures and water driving on logging roads, two pumper trucks ($300.00) and a
great deal of my money we finally drove to the nearest RV Center and had to threaten the Service Manager in Washington to fix the problem. After a
night in a motel we returned to the RV. A pumper truck finally dislodged and drained the tank. The service tech had to repair a crack in the tank and
tighten all four fasteners at the valve.
  Evaluation of Service Performed:   This health issue wasn't handled correctly from the sales. This unit should have never been on a sales lot. When the same problem re-occurrs it is a
lemon. The weeks of driving with mixtures of Woolite and soapy water. The diesel for my truck. The weeks of living with a toilet system full of feces.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   cedarheavens@gmail.com



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