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  Company
Keystone RV Center
15799 Young Rd., Greencastle, PA   17255
717-597-0939
Email Address: eric@keystonervcenter.com
Location on Google Maps           Latitude: 39.7285558   Longitude: -77.7312605
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  Date of Service:   4/20/2016
  Work Done on:   Class B
  Service Performed:   Performed some warranty repairs on our Coach House. Replaced tank heater and installed vent covers.
  Evaluation of Service Performed:   They worked well with factory to get replacement parts. They were accommodating and helpful after another dealer in the area kept putting us off. Best
service we've had in the 3 state area
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   9/16/2009
  Work Done on:   Truck Campers
  Service Performed:   Norcold refrigerator stopped working and showed an error code of noco. Service had a "technician" check the fridge. I was told they needed to order a part for the unit and the estimate for repair would be around $500.00. The part was not in stock and was told they would have to order it. I made an appointment to return to have the unit fixed.
  Evaluation of Service Performed:   I returned to have the refrigerator repaired. I waited for about two hours and was told they had ordered the wrong part and the part to fix it would be difficult to find. I was charged $125.00 for a "diagnostic" check. I took the unit to another RV service center, they repaired the fridge within 30 minutes and was charged only $50.00 for fixing the unit. The refrigerator only had to be reset.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   6/9/2009
  Work Done on:   Class C
  Service Performed:   We took our new motorhome in to have a glass shower door installed, plus some smaller warranty fixes, such as a non-working accessory plug, etc. Installation work for the shower door was extremely shoddy, including packing material was still in camper, large greasy footprint on folding door at bedroom, small dent in refrigerator, etc. Accessory plug was NOT fixed, although the mechanic argued that it was working when we left - hard to believe because we discovered there is no wiring connecting it to the fuse box.
  Evaluation of Service Performed:   Extremely unsatisfied with service department, although Kelly and Cheryl in the office were very helpful in getting us an Owner's Manual from Ford, and the same from Forest River.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   2/14/2008
  Company Contact:   Mike Stewart, General Manager
  Work Done on:   Class A - Diesel
  Service Performed:   Stopped at dealer to have leaking radiator checked, stayed overnight and service tech found cold water leak following morning. New radiator ordered from factory and installed. Upon completion and during service testing, tech found charged air cooler radiator leaking; part ordered and replaced.
  Evaluation of Service Performed:   All personnel were courteous and accommodating, working with factory, extended warranty and radiator manufacturers. Keystone recently added Western RV Alpine coaches and we are very happy with their service work to date.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   vwe734@optonline.net
 
 
  Date of Service:   9/6/2006
  Work Done on:   Class A - Gasoline
  Service Performed:   WORK ON AIR CONDITIONER
  Evaluation of Service Performed:   TOOK TWICE TO GET IT RIGHT AFTER THEY GOT ELECTRICAL SCHEMATIC FROM FLEETWOOD.. ALSO SOMEONE IN THEIR SHOP STOLE OUR SECURITY BOX WITH ALL OUR PERSONAL INFO AND MY WIFES GOLD NECKLACE AND ABOUT $40 IN CHANGE FROM OUR COACH WHILE IN THEIR SHOP. BE AWARE THEY HAVE A THIEF WORKING IN THEIR SHOP.....!!!!!
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   bmkready@infionline.net
 
 
  Date of Service:   1/12/2005
  Company Contact:   Service Manager
  Work Done on:   Class A - Gasoline
  Service Performed:   Troubleshoot severe vibration problem when going into passing gear.
Replace tail pipe.
Install communications antenna.
Check broken strap under generator compartment.
  Evaluation of Service Performed:   Very quickly isolated the problem which in the case of the vibration was a (power module) in the engine. Advised me that the broken strap was not a critical problem. All work completed satisfactorily at a discounted hourly rate.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   pilgrim66@juno.com



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