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  Company
RV Doctor
2312 Bruner Lane, Fort Myers, FL   33912
877 277-7837
Email Address: RVDOCTOR@RVDOCTORONLINE.COM
Location on Google Maps           Latitude: 26.5322980   Longitude: -81.8621810
Company web site click here
 
 
 
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If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   3/30/2017
  Work Done on:   Class A - Diesel
  Service Performed:   We took our RV in to RV Doctor for a warranty issue
with our Atwood levelers on our motorhome. One jack
would not retract and eventually two others failed
during the fix. We know warranty issues can be
lengthy so we went with the flow for 6 months. When
RV Dr. said the problems were fixed we were
ecstatic. We asked Shelly if Dan checked them out
and she said yes; he always signs off on the repair.
Our assumption was they worked.

Went to pick up the RV and the tech who worked on
the levelers went inside with my husband and engaged
the system – and they worked in the manual mode.

We took the RV back to storage and when we tested
the leveling system Auto didn’t work; alarms went
off. When he tried the manual option the airbags
didn’t deflate. When the tech tested the system at
RV Doctor. the generator was on and my husband was
not at the controls and didn’t notice if the airbags
had deflated but again, the assumption was we were
good to go.

We called RV Doctor right away and Dan was busy;
he’d call back. No return call. We left the RV
and called several times in the next two weeks and
no call back. We were off their radar with the
leveling system still not working.

Shelly did mention that we have the manual to reset
everything but my husband believed that while a
“reset” might have been a simple fix, the six month
history alerted us that we needed a professional to
make sure everything was OK. We certainly didn’t
want to be the ones possibly causing additional
problems.

We ended up taking the RV to another local repair
shop and am happy to report they resolved the
problem. I’d like to add that Anita at Lippert
Components (who took over Atwood levelers) was very
helpful in getting the warranty issue resolved.
  Evaluation of Service Performed:   Poor - levelers didn't work when we picked up the RV.
I would not recommend taking your RV to RV Doctor.
Dan not only didn’t sign off on the work but was
not interested in taking care of the follow-up to
make things right. Return calls from them is pretty
much nonexistent however Shelly doesn’t mind you
calling her. Dan – forget him returning your calls.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   3/24/2017
  Work Done on:   Class A - Gasoline
  Service Performed:   Almost one month later and I have not heard back from RV Doctor to
tell me when they will be here to fix my RV. They charged $95.00 for a
service call but almost one month later still have not heard from them
on when my repairs will be completed.
  Evaluation of Service Performed:   They scheduled the first appointment between 10am-1pm...never
showed. I called them at 2:30 and was told they would be here by
4:00pm...never showed...They then called me and said they would be
here just after 5:00pm...never showed...I called them at 6:30pm and
left message with answering service. Received call back indicating
they were on their way...they finally showed up at 8:00pm. They
charged $95.00 for a service call and said they would be back the
following week to make repairs...It has been almost 4 weeks and the
only time I hear from them is when I called to find out what the status
is. It has been two weeks since speaking with them and they have not
bothered to show any positive customer service to keep me informed
of when I will have water leaks repaired or ice maker replaced.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   12/6/2016
  Company Contact:   Dan
  Work Done on:   Class A - Gasoline
  Service Performed:   Estimate for brake line repair
  Evaluation of Service Performed:   Same as other negative comments. Called them to come out for an estimate to repair a brake
line as I did not want to drive it to be repaired. Was told a tech would have to come out and there
was a $95 service call that would be credited to our repair. I knew what was wrong, even showed
the tech where it was leaking. He charged me an additional fee of $125 for diagnosis, total $220
not $95. Told me he possibly could repair in driveway and that he would get back to me with an
estimate in a few days. It has been close to 6 weeks no estimate. We have been calling almost
every day with nothing but excuses about getting parts. Talked to owner Dan yesterday and was
told they will not repair on site and that they can't give an estimate without bringing or towing. So
I ended up paying them $220 to tell me what I already knew and still no estimate and they
probably won't fix it at home. Should have just had it towed to Camping World. What a scam!!
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   11/15/2015
  Company Contact:   Shellie
  Work Done on:   5th Wheel Trailer
  Service Performed:   Fiberglass delamination and interior paneling. Insurance claim. Took 5 months to complete what they claim was a 2 week job. The only reason they finally
finished is that I got an attorney after them. They had one excuse and delay after another. I would not recommend them for any work.
  Evaluation of Service Performed:   Satisfactory. Not fabulous nor poor.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   bclezell@yahoo.com
 
 
  Date of Service:   7/31/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Called for a rear leveling jack that would not retract.
  Evaluation of Service Performed:   They got the jack up within 15 minutes of getting there. Would not tell me what they had done to fix it. Well they had not fixed it, they had just got the jack
up. Unbeknownst to me, they had removed the environmental boot protecting the jack. They did not reinstall the boot at all. Something that would have
literally taken them 2 minutes with a zip tie, or an adhesive. I finally got the my motorhome to a service provider, and $715 later due to the damage
caused by being exposed to the elements. rusted and corroded jack brake.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   2/20/2014
  Work Done on:   Class C
  Service Performed:   Asked to remove old sealant, clean, reseal roof. Pressure test.
  Evaluation of Service Performed:   Terrible. Did not remove old sealant. Did not apply new to entire areas where sealant is needed. Did not do pressure test. Then lied about it.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   2/5/2014
  Work Done on:   Class A - Gasoline
  Service Performed:   Oil change
  Evaluation of Service Performed:   Brought in for an oil change, they called me and said all my batteries in the coach were dead, I said not to replace them because they were less than a year
old from Walmart. When I got it home I tested the batteries, all OK. The transfer switch had blown. It was OK when I took it in. When I went back and asked
him about it, he got very irritated and told me to get my piece of sh** out of there. I am not saying they blew the switch but they certainly should be able to
tell a dead battery from a bad transfer switch. I had done thousands of dollars of business with them before, must have caught him on a bad day. No way to
do business, will never return no matter what the situation
  Value of Service:   Poor
  Quality of Service:   Poor



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