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Company
Ed Garner's Autorama RV Center 2227 SE 14th St, Des Moines, IA 50320 1-888-478-3883 Email Address: [email protected] Location on Google Maps Latitude: 41.5659103 Longitude: -93.5968241 Company web site click here |
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| Date of Service: | 11/29/2013 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
I found a soft spot in the floor and my wife said it had "always been there", and thought it was normal. The unit was out of warranty by 2 months.
The service manager told me he always has to fight with the manufacturers to get permission to do warranty work, but "would do the dance" with them and try to get me taken care of. |
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| Evaluation of Service Performed: |
I called after a few days to find out how things were going. The service manager said they found water had gotten to a floor brace and rotted it
away, and damaged the sub floor. He told me "Don't worry, I'm still dealing with the manufacturer, but there won't be any charge to you and it should be finished up later today." I picked it up on 11/29/2013 and was only asked to sign the repair order. OUTSTANDING SERVICE! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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