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  Company
LaMesa RV
7525 W McDowell Rd, Phoenix, AZ   85035
(623) 295-3000
Location on Google Maps           Latitude: 33.4645542   Longitude: -112.2225308
 
 
 
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  Date of Service:   11/16/2013
  Work Done on:   Class C
  Service Performed:   Worst service department ever. Ransack and damaged my RV.

We took our 2012 Thor Citation sprinter RV that only has 4,000 miles in for warranty work. When we got the RV back LaMesa RV Service people
had damaged the handbrake cover, broke off the baby latches that were installed in the drawer under the sofa, left all the outside bins unlocked
and left the inverter on (draining the batteries down to nothing) The 12 volt system did not work, which I did not find out until I got it home later.
They also somehow tripped a 12 volt panel breaker located under the bed. I had to take a day off work and drive the RV back down to them and It
took them half a day to locate the 12 volt breaker to get the 12 volt system working again.

I asked our service person for an explanation of the damage and why all these things were done because none of this had anything to do with the
warranty work that we took the RV in for service in the first place. I have a bad feeling that someone went through our entire RV. They basically
ransack it. They did not have an answer. I kept pressing as to why these things were damage. I asked to speak to the service manager and they
said he would call me back. That was a week ago. I havenít heard anything from them. Horrible customer service and to add insult to injury they
kept insisting that they hadnít done any of the damage.
  Evaluation of Service Performed:   See comments above.
  Value of Service:   Poor
  Quality of Service:   Poor



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