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  Company
Major's RV
150 MacArthur Blvd, Bourne, MA   02532
508-759-2833
Email Address: david@majorsrv.com
Location on Google Maps           Latitude: 41.7339640   Longitude: -70.5876440
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  Date of Service:   5/28/2014
  Work Done on:   Class A - Diesel
  Service Performed:   Diagnose issue with Aqua Hot unit.
Perform Annual Service on Aqua Hot unit.
  Evaluation of Service Performed:   Major's is a "supposed" certified repair shop for Aqua Hot (AH). Turns out what that really means is they've sent a tech to the AH training. The tech
told me he hadn't worked on many, but he followed his charts to try to diagnose the problem I was having, which he guessed was the stir pump. Oh,
but they don't have that part in stock! That seems to be pretty basic part to stock if you're an authorized repair shop!

Stupid me didn't ask exactly what the cost of the annual maintenance was before they did the work, and it ended up costing me TWICE what I've paid
at 2 other shops. I thought that since they had it apart for the diagnosis of the issue I was having that they'd either give me a break on the diagnosis
or the annual. Dream on!!!

So, my problem wasn't fixed and what work they did perform was way over-priced. Nice people, but poor results!!!!!!!
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   joe@jgoldste.com
 
 
  Date of Service:   8/7/2013
  Company Contact:   David Major
  Work Done on:   Class B
  Service Performed:   Wheel replacement and alignment.
  Evaluation of Service Performed:   The Service Manager, Rick, was very pushy and rude. When my husband asked why our bill was so much more than what was expected Rick began
talking in a loud, aggressive voice and said he had to schedule an outside technician to do our work and that costs more. When questioned as to
why the simple tire replacement was charged at 3+ times the average going rate he quoted some figures that gave 45 minutes times four tires, or
~$80 each (over $300 total plus tax!!), to do the work. We have small van sized tires on our rig and later got quotes at Goodyear which was $100
total to have all four done.

After feeling we had been ripped off, we called and tried to speak with the owner to question the charges, but the Service Manager (Rick) and the
Store Manager (Jeff) appeared to head us off by taking our complaints themselves and telling us that the owner (David Major, we believe) was
always unavailable and too busy to speak with us. We tried calling three more times but were always directed back to Rick or Jeff.

Ultimately, we received poor service at a very high price! The service manager was rude, very unprofessional and one time raised his voice,
lectured us about business costs and hung up the phone without allowing us speak or ask further questions. A very regrettable chapter in our
otherwise enjoyable vacation.
  Value of Service:   Fair
  Quality of Service:   Poor
  Email Address of Reviewer:   anna.thomas-2o84x6oa@yopmail.com



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